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Ok so I have been having a problem for past, I would say 3 months now. Before my internet would not work between the hours of 2pm to 4pm. Comcast couldn't explain it, and every time they came out it would work. :frusty:
Then a couple weeks ago the problem got worse. Now the internet goes out between the hours of 1pm 5:30ishpm. And again they come out and it works :frusty:
What the hell am I gonna do? They can't help me enless they see the problem and they don't see it. :cry:
Screenshots?
Just "Print screen" all your 404's.
If possible, make sure you have a clock visible on the screen.
I had a similar problem, but when I was on the phone they were able to trace my connection to see when it cuts on/off. It took like a month of troubleshooting 'cause they replaced the cable-modem, adjusted the booster (or something like that), etc.
After all these fixes my connection would still connect/disconnect randomly and one tech guy came out and understood my frustration...he went down to the powerbox by the road and realized there was like a bad relay (or somethin' technical there :ermm:). They ended up sending a bucket truck to fix it on the power pole...old/bad hardware, I guess.
Anyways, just keep on it.
Horrible :(
I hate calling them, they are so dumb