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As soon as a DVD is inserted into the drive the OS crashes and I have to re-boot the notebook. CDs work fine though.
operating system: Win XP Pro
the drive model is: HL-DT-ST DVD+RW GCA-4040N
the current firmware version is: 1.17
notebook arround 3 years old.
I tried looking for a newer firmware version but couldnt really find the right one.
would appreciate any help.
thanks!!
What software is launched when you insert a DVD?
nothing, you can hear the dvd starting to spin in the drive and then it crashes before anything can launch.
Edit:
a blue screen appears for a split second with white text from top to bottom.
"there was a problem..."
I'd habe to boot it a thousand times to read the whole text.
Then it reboots automatically.
You can turn off the automatic reboot.
Start>Control Panel>System Properties>Advanced tab>Startup an Recovery settings>Remove the checkmark from [ ] Automatically Restart and click OK.
Now the error message should stay on your screen.
ok so this is what it says on the blue screen (summary/translation from german):
Windows shut down to prevent damage to the computer. If you are getting error for the first time you should reboot. If you keep getting this error:
Run hardware diagnosis (dont know how) and especially check for errors with the memory.
Exchange video adapter.
Deactivate / deintall all newly installed hardware and drivers (nothing new was installed). Reboot computer. Press F8 to enter secure mode if needed to delete.
Technichal information:
*** STOP: 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)
In autoplay options of the dirve I selected "no autolaunch of disc/do nothing" but it still crashed like before.
There are several possible causes of this fault, usually hardware problems.
Here's what microsoft have to say:
http://support.microsoft.com/?kbid=137539&sd=RMVP