Serious problem

[sArA]

I have a serious comp problem and wondered if anyone can help. Basically I think one of the kids got me a trojan/virus. It prevented me getting updates on my corp AV so I downloaded AVG. It found a trojan and asked if I wanted to repair it which I did. Now after a restart, I cannot run hardly any of my programs, only firefox and a few others. I think it must be a system file that has gone. Do you have any ideas? Can't even open system restore.

I cannot open AVG in order to do another scan. I am thinking that I might have to do a reinstall of windows or even a format. When I try to open progs in the control panel (add/remove for example) I get the box pop up asking me what I want to use to open it with.

Cannot open IE, or any Office progs, msn is off, and many others (file not found or pop up box asking me to choose a prog to open it with)

Need help pretty quick as I am supposed to be working and I aint getting anything done atm

[Santa]

can you remember what file you "repaired"
could you post a hijackthis log - dwnload here - http://www.majorgeeks.com/download3155.html
i will look to see if there is another way to see which file you deleted via avg

[sArA]

Just tried it and it wont let me run it. Seems there is a problem with executing .exe files.

[Santa]

any chance you could show which processes are running in task manager (ctrl alt delete)?

[sArA]

Cpu usage 2-5% applications running - FST and thats it. In processes it all looks pretty normal.(from what little I know)

I cannot open notepad, paint or anything. I cannot even print screen as I cant print it to anything.

I am surprised that FF and the internet is working though

[Barbarossa]

Can you remember the name of the trojan?

It sounds like possibly a problem with rundll32.exe

How good are you at reverting to a previous system restore point?

[Santa]

do you remember the name of the file(s) you repaired?

[sArA]

Can you remember the name of the trojan?

It sounds like possibly a problem with rundll32.exe

How good are you at reverting to a previous system restore point?

It would be fine if I could actually open system restore, that was one of the first things I tried.

Can't remember the name of the trojan or file, sorry.

edit. I sort of remember that it was inside a system 32 file which makes me think.....but I don't know how to fix it.

[Santa]

could you atleast manually type in and post which processes are running in task manager?

eg.
csrss.exe
ctfmon.exe
explorer.exe
lsass.exe
services.exe
smss.exe
svchost.exe (x4)
spoolsv.exe
System
System Idle Process
Winlogon.exe

[Santa]

if you know which file you deleted it is possible to fix - if it is crucial which it probably was...
im still looking for a damn manual "log" of activities in avg - anybody know where tf it is?