I downloaded TMPGEnc Plus 126.96.36.199 from Kazaalite.
I installed it and used it. Later I removed it and tried to install the newer version (also downloaded from Kazaalite) and got an error message.
Whenever I try to install the new version, I get the following message:
"error 1714- older version cannot be removed"
Everything is removed (as far as I can see), except the TMPGEnc in the add/remove programs area. For some reason it did not remove from the add/remove programs and when I click on it to try to remove it, it will not remove.
Since I did not buy the TMPGEnc program, I cannot get tech help from the TMPGEnc company, and my computer tech people say it is a problem that the TMPGEnc company must have the answer to.
If some one can help me, I would really appreciate it. Because now, I no longer have the old version and I can't install the new version.