I mean folks that aren't into computers. I don't. I have trouble bailing other peoples computers out. This sounds a bit mean spirited, but I don't mean it that way.
By the time I get my hands on peoples puters they're generally so messed up it's not funny. I want to reinstall or do a clean install. But they don't want to back up their data. And they bitch they don't want to set it up again or they don't even have a copy of their OS. And I don't trust them enough if M$ leans on them.
And a lot of these people, I've told them what to do beforehand. So as to avoid these problems. They don't want to put in the effort. So I think they get what they deserve. Hate saying that.
If I fix such said systems they quickly get reinfected & they blame me. But when I tell people about maintenance on their computer. And I recommend an hour a week at least. And that I have at least 5 (probably 10) different programs other than an AV & PF to protect my computer. They look at me like I'm crazy.
So let them throw out their computer once every 12-18 months if they're lucky. And think that it's broken. When I & others know the truth. I'd say way over 50% of the computers thrown out in the US have only software problems, not hardware.