I work for a credit card company and I speak to a lot of idiots, on a daily basis, but this one was the best I've heard so far.
A woman phoned up and said she had a query regarding her funding.
She asked me what account her money was coming out of
I checked the account and advised her she had not set up a direct debit and that if she would wish to do so I could pass her on to Customer Services and they could certainly arrange that for her.
She seemed to be rather confused about this so I asked her if that was what she wanted to do before passing her over.
She replied by saying ' I just don't understand. I've just received a letter from you today saying that I have £8000 to spend. But I never gave anyone £8000. Where did that money come from?'