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Thread: Actual call center conversations

  1. #1
    hippychick's Avatar Memo, what memo? BT Rep: +5
    Join Date
    Dec 2003
    In a State Of Confusion
    Customer: "I've been ringing 0700 2300 for two days and can't get
    through to enquiries, can you help?".

    Operator: "Where did you get that number from, sir?".

    Customer: "It was on the door to the Travel Centre".

    Operator: "Sir, they are our opening hours".
    Samsung Electronics

    Caller: "Can you give me the telephone number for Jack?"

    Operator: "I'm sorry, sir, I don't understand who you are talking about".

    Caller: "On page 1, section 5, of the user guide it clearly states that
    I need to unplug the fax machine from the AC wall socket and telephone Jack
    before cleaning. Now, can you give me the number for Jack?"
    Operator: "I think you mean the telephone point on the wall".
    RAC Motoring Services

    Caller: "Does your European Breakdown Policy cover me when I am
    travelling in Australia?"

    Operator: " Doesn't the product give you a clue?"
    Caller (enquiring about legal requirements while travelling in France):

    "If I register my car in France, do I have to change the steering
    wheel to the other side of the car?"
    Directory Enquiries

    Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".

    Operator: "I'm sorry, there's no listing. Is the spelling correct?"

    Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B'
    fell off".
    Then there was the caller who asked for a knitwear company in Woven.

    Operator: "Woven? Are you sure?"

    Caller: "Yes. That's what it says on the label; Woven in Scotland".
    On another occasion, a man making heavy breathing sounds from a phone
    box told a worried operator:

    "I haven't got a pen, so I'm steaming up the window to write the number
    Tech Support: "I need you to right-click on the Open Desktop".

    Customer: "OK".

    Tech Support: "Did you get a pop-up menu?".

    Customer: "No".

    Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

    Customer: "No"
    Tech Support: "OK, sir. Can you tell me what you have done up until
    this point?"
    Customer: "Sure. You told me to write 'click' and I wrote 'click'".
    Tech Support: "OK. In the bottom left hand side of the screen, can you
    see the 'OK' button displayed?"

    Customer: "Wow. How can you see my screen from there?"
    Caller: "I deleted a file from my PC last week and I have just realised
    that I need it. If I turn my system clock back two weeks will I have my file back again?

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  3. Funny S**t   -   #2
    Poster BT Rep: +25BT Rep +25BT Rep +25BT Rep +25BT Rep +25
    Join Date
    Dec 2005
    lol good stuff


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