OK, this is a rant thread, so be warned...
All started last month, I ordered a unmanaged server from Leaseweb. All seemed fine for the first few weeks - then the server went down! I dont know what happened, but it was OK when I left it! It clearly had a problem, and it needed fixing. So I emailed Leaseweb, and within 48hrs, I had a reply:
"...Our support rates are: Monday through Friday from 8:30 till 17:30 CET EUR24,75/15 minutes (1/4 hour
minimum charge). Outside office hours EUR37,25/15 minutes (1 hour minimum charge)..."
Now, so, with a week left in the month, I asked them to fix it on those terms - they made some crap up about me deleting the root user.... I refused to pay the fee until they could explain how I could have deleted the root user.......it took a day for each reply, and after a week, I gave up, and refused to stay with them, and didnt send anymore emails.
But I thought, maybe I did mess it up? So I decided (stupidly, I know) to get a new server with them, and see if they were really a good host, and I'd just been unlucky with the support person I was dealing with...
First few days, they sent me the login details as normal, but it didnt work, the server wasnt online! I emailed them, and 5 days later, it was online...
So, first few hours, setting up httpd, mysql, ftp, etc, restarted the server to make sure everything would start up correctly.....gone! Never restarted!
So again, I am stuck in the same thing with support - except this time I still have a whole months worth of paid for server!
Surely they should help me out, seems as there was a problem even before I got the server, and it is clearly something with the server not booting right, or getting on the network?
What can I do? Am I stuffed? I cant afford to pay there support fees, even if I wanted too!
Cheers...got it off my chest, even if I dont get any replys!
btw, please reply with your thoughts, I wanna make sure I'm not being unreasonable.....hehe
I know they are "unmanaged", but I shouldnt have to pay for a problem which was caused by something BEFORE I got the server, should I?