Il give a brife outline of the problem then il quote the emails iv had with the company.
I got a hard drive of ebay well over a year ago. Now its going faulty (keeps bleeping n freezing up the PC) so iv checked the warranty status on there website it said i should contact the the place where i got the drive from. Problem there i dont have any info for the seller any more & paypal statements dont go that far back. But seagate are saying that even tho its there drive they dont have any dealing over the warranty cos they sold the drive as a system component. (read there 1st reply for more info)
What i want advice on is there anything i can say to them to make them listen & fix/replace the drive for me or am i stuck with a faulty drive???
Any help would be really greatfull
My 1st email to seagate:
Quote: Dear sir/madem
Iv got a problem with my SATA drive, every so often it keeps making bleeping sounds & freezes the PC up & sometimes even crashes the PC.
IV check the warranty status on your site & it tells me to contact the place i got the drive from. But i got the drive from ebay over a year a go & no longer have the contact info for the seller.
So is there any way i can return the drive to you & you to fix it or send me a replacement?
Mr P Lewis
seagate 1st reply:
Quote: Dear Mr. Lewis,
We thank you for contacting Seagate Warranty Support.
The drive Serial Number: 4MT08ZJ0, Model Number: 9W2814-131 was identified to be sold as a System Component. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These units are manufactured as per certain specifications defined by our Direct customer's (Ex: Dell, HP, Medion, etc....) requirements. Drives identified as Components do not carry any warranty directly with Seagate and these units ought to be replaced with the Place of Purchase.
However, since you have mentioned that you purchased the drive from ebay we kindly request you to e-mail us a scanned copy of the proof of purchase for us escalate this issue to the concerned department and once we receive further information, we will assist you accordingly.
Seagate Warranty Support
my reply back
Im unable to send you a copy of proof of purchase, as i said before i got this drive of ebay over a year a go!!! As its been that long i cant get copies of the information from either Ebay or paypal.
If i still had copies of this information i would of contacted the seller before emailing you. But i don't so iv contacted yourself to try & help me solve the problem.
I would be great full if you could advise me what i can do now to solve this issue please?
Mr P Lewis
Quote: Dear Mr. Lewis
We thank you for your email.
We would like to inform you that for us have this issue escalated to the higher department, we would require the Proof of Purchase. Please provide us with the same for us to assist you further.
Awaiting your response.
Seagate Warranty Support.