Our bank keep sending letters out for my Mum. Now, my wee Mum passed away not so long ago and my wee Dad gets very upset when letters come in for her so i phone the bank again.
I explain (again) the situation and you know what the twat said to me??
They said "I can't discuss it with you Miss as you are not the account holder."
I said "very well but the account holder is currently in a fucking urn and so is unable to discuss this with you. Or do you want me to bring the urn into my local branch?"
They said no...