Brought a laptop 7 months ago and due to me having a desktop I never really bothered to use the CD/DVD Writer in the laptop. Went to use it for the first time a few weeks ago to find that it coasters every disc I throw at it. The drive also gives crc errors when reading discs that work fine on other computers.
The drive also makes a horrible clicking noise when it's doing anything.
I formatted the Laptop last night and now iin My Computer it only comes up as a DVD-RAM drive and is still making the clicking noise.
It would coaster CD-r's as well but now I can't even get it to do anything.
The laptop was brought from a website and is made by Acer. I've sent Acer an email but I'm waiting for a reply. Ideally I would just a full refund on the item (It's hardly been used, still has the protective plastic on the back and looks new) but I just wanted to know what my rights are when it comes to things like this. I'm still in the warranty period and I'm from the UK if that makes a difference.
As far as I can see Acer no longer produce the laptop (Acer Aspire 9302) so I was thinking they wouldn't be able to replace the unit and would offer me a refund, or would they swap out the DVD drive?
Did I do the right thing going through Acer or should I contact the company I brought it from?