hi , just came back from my hols , cant log in to black cats now i have read the other posts and understand i need my keyword which i did generate. Ok so i cant remember that and i`ve lost the word document i copied it too!! so i keep reading and find i can recover my stuff , so i do that and get a return email from blackcats saying hit the link and all will be emailed back to me but when i hit the link i get a page with error#4 pop up . Okay i carry on reading and find that email is case sensative so i try my registered email in every fashion i can think of and eveytime i get error#4 ?? can anyone help Sto?i maybe ?