need help with hosting-ie

[andra]

I have the same problem right now. I did recive my loggin to my vps today 13 days after order.
I cant connect to my server from putty.
They dont answer my tickets. They dont answer on icq.

I hate this company.

[mike160]

i just got now icq and i send them a im i hope they get back to me i spent around $56 on my vps and have not been able to use it yet am about to ask for my money back

[ahsan]

mike.. did u get my e-mails? any luck ?

.. i just hate companies who lack in support.. fast Support is Must, atleast for me =)

[andra]

i just got now icq and i send them a im i hope they get back to me i spent around $56 on my vps and have not been able to use it yet am about to ask for my money back

I have about 6 diffrent tickets opend now and they just dont care. I cant understand wy they dont want to have happy custumers.

They did answer all my tickets before i did pay for the server but after no respons at all.

[mike160]

@ ahsan what email are you taking about ? yes i got a reply from them today at night asking me if am still have this problem with the server i reply back yes still haveing this problem i hope i dont have to wait that long this time for a reply from them

[pplush259]

i feel hosting ie is a bit lethargic while replying to tickets as evident above.

[Syntax Error]

i talked to the support before , their rules are simple ... if you want support pay for higher level of support otherwise it will keep taking that long .
however , their servers are pretty fast and good .. only support is not good or not for free .

[arkan]

they reply pretty well for dedicated servers..

some complicated issues might take more time to resolve but usually everything gets resolved in 1 -2 days.

[jaszypoo]

@mike160 & andra;

I hope you guys can continue to update us with the support situation in this thread so we can all get a sense of their support system . Thanks

[andra]

I hate this company and i did cansel my server 1 day before i did get it.

I understand that they dont have manage servers for free. But uf they setup my server wrong i dont think its ok to wait 2 days for a reply.

My vps is pretty bad. Its a shared gbit vps.
I think if the other users use heavy bw usage the harddrive is working to hard.