OK, I submitted a ticket to giganews. But at this point I see no reason to stick with GN. I'll wait for their response before I sign up with AW, but I honestly don't know what they could say/do to keep me as a customer.
UPDATE* Here's the response from their tech support
We can confirm that our retention has indeed dipped below 240 days due to
recent heavy posting. Retention is influenced by the vagaries of posting
on Usenet, over which we have no control. The numbers will fluctuate as a
natural consequence. If posting is less heavy in the coming days, you'll
see that number climb. Of course, we are committed to improving our service
all the time. You can expect to see even more service improvements in the
future.
To find out the current Retention of a group you may search the groups we
carry by group name or keyword here:
http://www.giganews.com/newsgroup_search.html
This will find the group and let you know the current retention of the
group. Also please note that retention will vary by group.
Thank you for your patience and understanding. Please let us know if we
can answer any further questions at all for you.
I understand what their saying, but don't you think that they should be prepared for a flood of posts and have auxiliary storage system in place to keep retention as close to what they advertise as possible? 80% of what they advertise is pretty bad IMO.
So as astraweb's retention grows to 270 days will users be able to download increasingly older files, or will the retention available to users suddenly jump to 270 when their upgrade is complete?
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