seedhost.net - is anyone else getting annoyed with them?

[unoriginal]

Wow, five days. I'm glad mine hasn't been down that long. But I only signed up last weekend and have had about as much downtime as uptime for my box. What I don't get is that the server doesn't seem to be completely offline as I plugged the hostname into this website: http://www.opendns.com/support/cache/ and every single cache returns the same (and apparently) valid ip address. I would think that if the server was offline then it wouldn't show up at all. But I'm not a networking guru and could be totally wrong in this case. But I would be very interested to see if anyone else with a seedhost box sees the same type of result I did.

jelipesp, let me know how the Paypal dispute goes as i may have to take that route myself. But I remember reading on here somewhere that someone goes denied a refund by Paypal because the seedbox was considered a "virtual" item and there was no way to prove delivery of the service.

[jfelipesp]

well, yah it is a "virtual" item...

although you can prove that the item is not delivery bt taking screen shots of failed attempts to acces the server either through FTP, VNC or Web UI. despite the fact that the service it self is "virtual", the machine where it's located is phisical and hence you can't access it you cannot get your "virtual" item.

Wow, five days. I'm glad mine hasn't been down that long. But I only signed up last weekend and have had about as much downtime as uptime for my box. What I don't get is that the server doesn't seem to be completely offline as I plugged the hostname into this website: http://www.opendns.com/support/cache/ and every single cache returns the same (and apparently) valid ip address. I would think that if the server was offline then it wouldn't show up at all. But I'm not a networking guru and could be totally wrong in this case. But I would be very interested to see if anyone else with a seedhost box sees the same type of result I did.

jelipesp, let me know how the Paypal dispute goes as i may have to take that route myself. But I remember reading on here somewhere that someone goes denied a refund by Paypal because the seedbox was considered a "virtual" item and there was no way to prove delivery of the service.

Further INFO:
Here is the Trace Route for seedhost.net:

1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 8 ms 7 ms 8 ms xe-8-0-0-526-bot-rj-rotn-01.telemar.net.br [200.164.14.221]
4 153 ms 157 ms 144 ms 200223045138.host.telemar.net.br [200.223.45.138]
5 147 ms 169 ms 166 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 134 ms 126 ms 135 ms 0.so-5-0-0.XL2.NYC1.ALTER.NET [152.63.22.134]
7 118 ms 150 ms 145 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 144 ms 135 ms 171 ms GigabitEthernet7-0-0.GW1.NYC4.ALTER.NET
[152.63.20.53]
9 161 ms 130 ms 159 ms teliasonera-test.customer.alter.net [157.130.255.206]
10 161 ms 140 ms 162 ms nyk-bb1-link.telia.net
[80.91.249.17]
11 215 ms 206 ms 233 ms ldn-bb1-pos7-1-0.telia.net [213.248.65.89]
12 223 ms 244 ms 242 ms adm-bb3-link.telia.net [80.91.250.84]
13 228 ms 256 ms 229 ms adm-b2-link.telia.net [80.91.253.178]
14 223 ms 244 ms 224 ms adm-evo-i2-link.telia.net [80.91.248.246]
15 238 ms 261 ms 257 ms leaseweb-ic-126777-adm-evo.c.telia.net [213.248.88.198]
16 231 ms 240 ms 258 ms te1-4.sr2.esy.leaseweb.net [85.17.100.146]
17 264 ms 260 ms 262 ms r-01.corp.esy.eurosaas.nl [77.235.54.1]
18 215 ms 223 ms 245 ms kyiv.v-unix.esy.eurosaas.net [77.235.33.35]
19 250 ms 238 ms 231 ms 77.235.41.241
Tracing Finished.


Trace Route for my seedBox ks1003.seedhost.net:


1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 * * * Timeout.
4 145 ms 215 ms 144 ms SO-1-1-0-NYC-US-ROTB-01.telemar.net.br [200.223.131.69]
5 137 ms 136 ms 137 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 154 ms 151 ms 162 ms so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.122]
7 118 ms 117 ms 127 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 114 ms 125 ms 126 ms 0.xe-5-1-0.BR2.NYC4.ALTER.NET [152.63.18.9]
9 147 ms 160 ms 144 ms if-3-1.icore1.NTO-NewYork.as6453.net [209.58.26.21]
10 139 ms 149 ms 137 ms if-0-0-0-14.core1.NTO-NewYork.as6453.net [216.6.82.1]
11 262 ms 265 ms 225 ms if-7-0-0.core2.AD1-Amsterdam.as6453.net [216.6.82.70]
12 226 ms 215 ms 215 ms Vlan82.icore1.AD1-Amsterdam.as6453.net [80.231.81.26]
13 218 ms 226 ms * 20g.ams-1-6k.routers.ovh.net [94.23.122.82]
14 239 ms 228 ms 239 ms 40g.rbx-2-6k.routers.chtix.eu [91.121.131.9]
15 240 ms 246 ms 245 ms rbx-7-m1.routers.chtix.eu [213.251.191.144]
16 * * * Timeout.
17 * * * Timeout.
18 * * * Timeout.
19 * * * Timeout.
20 * * * Timeout.
21 * ^C

[tinusblaauw]

Hi!

I've just filed a dispute and escalated it to a claim myself.

My results for ks1008.seedhost.net was:

United States
Chicago, Illinois, USA Dallas, Texas, USA

* 91.121.18.109 * 91.121.18.109

Los Angeles, California, USA Miami, Florida, USA

* 91.121.18.109 * 91.121.18.109

New York, New York, USA Palo Alto, California, USA

* 91.121.18.109 * 91.121.18.109

Seattle, Washington, USA Washington, DC, USA

* 91.121.18.109 * 91.121.18.109

Europe
Amsterdam, The Netherlands London, England, UK

* 91.121.18.109 * 91.121.18.109

Traceroute to ks1008.seedhost.net:
----------------------------------
traceroute to ks1008.seedhost.net (91.121.18.109), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.702 ms 2.532 ms 2.560 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 32.832 ms 34.519 ms 33.273 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.863 ms 34.484 ms 33.139 ms
4 41.205.155.142 (41.205.155.142) 43.615 ms 44.542 ms 44.289 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.698 ms 210.610 ms 209.711 ms
6 94.102.162.26 (94.102.162.26) 214.431 ms 210.593 ms 210.138 ms
7 lnd-ix-r3-t3-4.car.belbone.be (80.84.18.0) 214.628 ms 229.491 ms 222.525 ms
8 * * *
9 20g.rbx-1-6k.routers.chtix.eu (91.121.131.13) 226.293 ms 231.655 ms 221.190 ms
10 rbx-4-m1.routers.ovh.net (213.251.191.7) 225.919 ms 223.546 ms 224.853 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *

Traceroute to seedhost.net:
---------------------------

traceroute to seedhost.net (77.235.41.241), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.023 ms 23.885 ms 1.936 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 61.869 ms 36.206 ms 43.963 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.049 ms 32.095 ms 32.807 ms
4 41.205.155.142 (41.205.155.142) 42.529 ms 43.760 ms 43.465 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.711 ms 206.774 ms 210.427 ms
6 94.102.162.26 (94.102.162.26) 211.424 ms 209.680 ms 213.333 ms
7 ams-bgc-r4-t4-1.car.belbone.be (80.84.18.167) 215.540 ms 230.727 ms 216.755 ms
8 ams-ix-r3-t2-3.car.belbone.be (80.84.18.74) 215.011 ms 213.662 ms 214.116 ms
9 crs-tc2.leaseweb.net (195.69.144.215) 213.940 ms 224.937 ms 217.476 ms
10 te1-4.sr1.esy.leaseweb.net (62.212.80.102) 298.888 ms 258.991 ms 223.118 ms
11 r-01.corp.esy.eurosaas.nl (77.235.54.1) 217.636 ms 219.199 ms 219.529 ms
12 77.235.33.35 (77.235.33.35) 214.738 ms 214.584 ms 216.407 ms
13 77.235.41.241 (77.235.41.241) 213.967 ms 216.990 ms 217.502 ms

I don't think I'll see my 12 Euro back, but it's the principle that counts - not the loss of 12 Euro!

[TacitZer0]

My server is down as well. Their loss, my bill is due tomorrow and since I haven't heard anything and still can't access my server, my business will be taken elsewhere. No point in paying 88euro for shotty support.

Seems there must be a major issue if this many people are having the same problem at the same time. Good luck running a decent business with this type of support, I know many people (from many sites) who use resellers and I will for sure be telling them to go elsewhere.

[jfelipesp]

I believe that there is a major issue behind this all lol.

but like others said no matter what the hell happened leaving customers without answers for days is amazingly stupid for your own bussiness.

I my self, ordered a dedicated server from KeyWeb, i'll build my own Torrent Box there, let's see what goes on hehehe

My server is down as well. Their loss, my bill is due tomorrow and since I haven't heard anything and still can't access my server, my business will be taken elsewhere. No point in paying 88euro for shotty support.

Seems there must be a major issue if this many people are having the same problem at the same time. Good luck running a decent business with this type of support, I know many people (from many sites) who use resellers and I will for sure be telling them to go elsewhere.

[tinusblaauw]

Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.

[jfelipesp]

Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html

Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.

[unoriginal]

I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.

[jfelipesp]

Well, i believe the other side having money or not is their(paypal) problem , not ours. i believe if we are entitled the money Paypal will refund it regardless

I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.

[tinusblaauw]

I basically just explained that I didn't get the service I paid in advance for, as well as no correspondence via logged tickets nor email. I included the ticket numbers to paypal. Good luck!

Please keep us posted as to what's going on!

I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.