Problem.. Ripped off

[abiko]

Hello!

Since I can't post to seedbox forum yet, I'm going to post it here.

I'm desperate..

I've ordered an seedbox from seedbox.fr, they promise a 2hr delivery within their operating hours.
Ok, it was around midnight when I ordered and the next day I waited all day for a welcome email from them.

I have posted on their support and received no reply.
It has been more than 3 days and no reply from them.

The most important thing is I was billed €9 successfully and I am still waiting.

Can anybody help in any way?

[pone44]

Report to them paypal, if you used that? Hope you did.

[abiko]

Yes, I used pay pal, although just for credir card payment, didn't have account with them.

I'm really angry, I had numerous account orders and they all were under few hours, not few days.

[pone44]

You can file a report. Am not sure how with the way you payed but look into it or mail them telling them you will report them to paypal.

[abiko]

Thank you for your help!

[pone44]

Good Luck. Hope you can sort it out and get your $ back.

[KushBlow]

I think you should wait it out. Most SB providers take longer than the advertised waiting time to create your account or install your dedi seedbox, etc.

I waited 2 days for mine, at first I thought I got scammed because support didn't answer. Dunno about seedbox.fr though...

[abiko]

Yeah, that was strange - no answer from the support.

I mean I work on tech support and we have a policy on customer answering - and that seemed strange.
They have answered me promptly, the seedbox will be ready tomorrow.

[pone44]

Answered you promptly when they took your $. they should give you a response to when it will be ready. Try them again. If they don't respond then report them.

[abiko]

That is right, and that is how it should be done.
I mean they have posted on their site how long does it take them to make your box ready and by now I should have 30 boxes setup by them

When I have told them I am going to report them to PayPal they answered under 5 mins.