astraweb

[norman044]

I opened an account with them the other day for the 1mb/s unlimited thinking id be capped at 1000kb/s instead they are using the ISP`s marketing swag so its really 128kb/s. Im not a tech genious so felt unfarely caught out and asked for my money back, 4 days later no reply..... i asked for a refund within a few hours after opening the account, does anyone have any experince with contacting them????

thnx

[hdjunky]

I have experience contacting them on the weekends and it is ultimately one of the reasons that steered me away. Normal support on the weekends does not exist! I suspect the only time you may get comunication from them would be if the news servers burned to the ground...then they might step into the office! You may be out of luck though with not reading the definitions of the speeds.

[ElementalLi]

http://en.wikipedia.org/wiki/Data_rate_units

Frankly, they shouldn't have to refund it. The Plans page clearly states "1 Mbit/s". A bit is 1/8th of a byte. Network transfer speeds are always in bits. This isn't marketing deception.

You might try asking for a bump-up to their Unlimited DSL Special, and just pay the difference. It's $11/month.

[norman044]

i read on there website you can cancel within 24 hours if you are not happy, but i have not got a reply from them at all

[dutchmaster420]

yes im sure they will get back to you right away and issue a refund...but their page clearly states everything you need to know about the unlimited plan

http://www.news.astraweb.com/unlimitedplans.html

[SonsOfLiberty]

Aren't all the unlimited plans the same $11? Yes Astraweb will always reply back within' 24 hours.

[Rart]

I think the 11$ plan is their "special" promotion which seems to be pretty permanent. If you just access the site directly that plan is 15$, and the one that the OP got is the 10$ 1mbit plan.

[unoriginal]

When I signed up with Astraweb I picked the $15 plan before I knew about the $11 special. This is what they told me to do back then and they might do the same for you:

"If you would like to upgrade your account, please signup again for your new account on our website for the special:

http://www.news.astraweb.com/specials/kleverig-11.html

When prompted for your username/password, do not proceed. Instead, email us your new order number and username and we will convert your account. A pro-rated refund will be issued on your previous order."

[SonsOfLiberty]

Yeah I think that how-to is in their support section to.

[altoid1234]

Just tell them you need to upgrade to the $11/month plan:
http://www.news.astraweb.com/special...rig-11.pp.html

It's unlimited and they give you a prorated refund.