One of the many things wrong with Comcast

**Rart** · 07-28-2014, 05:35 PM

And why the merger with TWC should NOT happen.

http://www.theverge.com/2014/7/28/59...s-a-sales-call

**Skiz** · 07-28-2014, 06:16 PM

Yep. Unfortunately, not a lot of that was too surprising. That call with Block was insane.

More and more corps are doing this sort of thing tho. A friend of mine works at Wells Fargo as a branch manager. They have a similar policy of constantly trying to sell customers on new accounts, services, cards, etc. They call them "Customer Solutions". Part of their balanced scorecard is how well they (i.e. how many) of these solutions they obtain. His boss is located in the office next to him and is in proximity to hear his conversations with customers. He says he is often times in the middle of a conversation and he'll be getting IM's about "solutions" he should be pitching this particular individual. Remember, his boss can hear all of his conversations in the next office. That's the sort of thing that would run me right out of there. As mild tempered as I am, that would piss me off real quick.

**megabyteme** · 07-28-2014, 07:52 PM

Block continued to say the same things, and was stuck in an endless loop with the Concast rep.

What NEEDS to be said with this kind of "service":

Customer: I am calling to cancel my service.

Rep: Why... [blah, blah, blah]

C: Nope, I simply want to cancel.

Rep: Why? [infinitum]

C: Cancel, please.

Rep: [Offers]

C: Cancel it.

Rep: [tears]

C: CANCEL.

Rep: [I've got wife and kids]

C: LET ME SPEAK TO YOUR BOSS' BOSS. NOW!

C: *Yell at boss' (they won't actually let you skip a level, but I've found it gets a message across) head until service is canceled and you feel better*

Not saying any of this should be necessary, but it avoids an endless battle.

**Skiz** · 07-28-2014, 08:23 PM

"I'm moving to Burma."

**megabyteme** · 07-28-2014, 09:24 PM

Originally Posted by Skiz

"I'm moving to Burma."

I only listened to half of it. Did he actually say that?

**Skiz** · 07-28-2014, 09:32 PM

Originally Posted by megabyteme

Originally Posted by Skiz

"I'm moving to Burma."

I only listened to half of it. Did he actually say that?

lol. No. I was just thinking that would be the best thing to say to abruptly end the call in that situation.

**megabyteme** · 07-28-2014, 11:39 PM

Overly Attached Cable Provider: Is there anything we can do to get you to stay in the US?

**piercerseth** · 07-29-2014, 12:06 AM

Originally Posted by megabyteme

Overly Attached Cable Provider: Is there anything we can do to get you to stay in the US?

Can't spell upsell without a U or S. I guess this is how you stay competitive when you have a primarily service based economy.

That call was like listening to Rain Man try to navigate a flowchart. Soulcrushing.

EDIT: I was wrong. This is how you stay competitive:
http://motherboard.vice.com/read/the...ce=recommended

**megabyteme** · 07-29-2014, 02:09 AM

Originally Posted by piercerseth

EDIT: I was wrong. This is how you stay competitive:
http://motherboard.vice.com/read/the...ce=recommended

Comcast and SBC also funded "polls" in which citizens were asked questions like "should tax money be allowed to provide pornographic movies for residents?"

This could have backfired on them.

Me: As quickly as possible!!!

**piercerseth** · 07-29-2014, 04:11 AM

Comcast and SBC also funded "polls" in which citizens were asked questions like "should tax money be allowed to provide pornographic movies for residents?"

Originally Posted by megabyteme

This could have backfired on them.

Me: As quickly as possible!!!

Comcast could definitely improve their retention if they funded more poles.