One of the many things wrong with Comcast

[megabyteme]

They certainly do. It is such a massive issue online. Look at what happened when Australia tried to block it.

The internet is for porn...

[Artemis]

Block continued to say the same things, and was stuck in an endless loop with the Concast rep.


What NEEDS to be said with this kind of "service":

Customer: I am calling to cancel my service.

Rep: Why... [blah, blah, blah]

C: Nope, I simply want to cancel.

Rep: Why? [infinitum]

C: Cancel, please.

Rep: [Offers]

C: Cancel it.

Rep: [tears]

C: CANCEL.

Rep: [I've got wife and kids]

C: LET ME SPEAK TO YOUR BOSS' BOSS. NOW!

C: *Yell at boss' (they won't actually let you skip a level, but I've found it gets a message across) head until service is canceled and you feel better*


Not saying any of this should be necessary, but it avoids an endless battle.

A small segue but sort of on the same subject, my Galaxy S4 committed suicide (awwwwwww......) but it was under warranty. Fairy nuff, off I trot to the local 'shop' for my supplier. I ran into a person of a suntanned persuasion from a large country known for it's curry and dangerous traffic who asked me mobile number and then completely ignored me and explained that the plan I am on is no longer available and that if I 'upgrade' to a new plan (which costs more ) then I will be able to get a brand new phone for free....

Now a. I would really like my phone fixed (it's pretty sad though they will have to replace the CPU board and charger board) and b. why would I want to DOWNGRADE to a Sony Xperia M2!!!!!

In the end I simply stopped talking to her and asked to speak to the other representative (it was either that or start swearing). I have a long fuse, I used to work the other side of customer relations but at least I fucking listened to the customer!

Hard sells always leave me cold, but if you aren't even going to listen to what I am trying to say then I find that if you stop talking only the most brazen can keep up the rhythm for long....

[mugendc4]

I wished I had the option for Google Fibers but unfortunately I'm either stuck with Att or Time Warner (Pick your poison) :/