If the server drops remember to always stay connect for a start as it will automatically connect you once the server is back up if you happened to be downloading off a user and the server drops the current download you are downloading whist the server drops still continues, however the rest say awaiting user.
You would think OK server is down nothing I can but wait
theres a trick
right click the file and chose Retry for all the awaiting users and it will start up even with the server down.
Good thing is you could be in queue 2000 and 1999 ppl don't know that trick and you jump form 2000 to 1.
also this goes for uploads to if the users retry the uploads it Will work ands its great!