Is My Modem Broken ?

[Dark Ride]

My modem can't connect to remote server anymore.It's a 56k modem (Lucent/Agere SoftModem).Yesterday it worked perfectly, and now it says "Cannot connect to remote server ...".Now I have to use my other modem with which I get a horrible connection speed (36 kb and less )

What could be the problem, is it broken ?

here's the query log:

06-21-2004 07:54:26.089 - File: D:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
06-21-2004 07:54:26.139 - File: D:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
06-21-2004 07:54:26.149 - File: D:\WINDOWS\System32\modemui.dll, Version 5.1.2600
06-21-2004 07:54:26.159 - File: D:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
06-21-2004 07:54:26.159 - Modem type: Agere Systems PCI Soft Modem
06-21-2004 07:54:26.159 - Modem inf path: oem10.inf
06-21-2004 07:54:26.159 - Modem inf section: MONTBLANC_Modem
06-21-2004 07:54:26.159 - Matching hardware ID: pci\ven_11c1&dev_048c&subsys_044c11c1
06-21-2004 07:54:26.479 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:54:26.489 - Initializing modem.
06-21-2004 07:54:26.499 - Send: AT<cr>
06-21-2004 07:54:26.519 - Recv: AT<cr>
06-21-2004 07:54:26.519 - Command Echo
06-21-2004 07:54:26.539 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.539 - Interpreted response: OK
06-21-2004 07:54:26.549 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.549 - Recv: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.549 - Command Echo
06-21-2004 07:54:26.559 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.559 - Interpreted response: OK
06-21-2004 07:54:26.569 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:54:26.569 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.569 - Interpreted response: OK
06-21-2004 07:54:26.569 - Waiting for a call.
06-21-2004 07:54:26.579 - Send: at+vcid=1<cr>
06-21-2004 07:54:26.589 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.589 - Interpreted response: OK
06-21-2004 07:54:26.599 - Send: ATS0=0<cr>
06-21-2004 07:54:26.599 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.599 - Interpreted response: OK
06-21-2004 07:54:26.599 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:54:26.609 - Initializing modem.
06-21-2004 07:54:26.619 - Send: AT<cr>
06-21-2004 07:54:26.619 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.619 - Interpreted response: OK
06-21-2004 07:54:26.629 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.649 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.649 - Interpreted response: OK
06-21-2004 07:54:26.659 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:54:26.659 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.659 - Interpreted response: OK
06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier
06-21-2004 07:55:36.009 - Hanging up the modem.
06-21-2004 07:55:36.019 - Send: ATH E1<cr>
06-21-2004 07:55:36.019 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.019 - Interpreted response: OK
06-21-2004 07:55:36.019 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:55:36.019 - Initializing modem.
06-21-2004 07:55:36.029 - Send: AT<cr>
06-21-2004 07:55:36.029 - Recv: AT<cr>
06-21-2004 07:55:36.029 - Command Echo
06-21-2004 07:55:36.029 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.029 - Interpreted response: OK
06-21-2004 07:55:36.039 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:55:36.049 - Recv: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:55:36.049 - Command Echo
06-21-2004 07:55:36.059 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.059 - Interpreted response: OK
06-21-2004 07:55:36.069 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:55:36.069 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.069 - Interpreted response: OK
06-21-2004 07:55:36.079 - Waiting for a call.
06-21-2004 07:55:36.089 - Send: at+vcid=1<cr>
06-21-2004 07:55:36.089 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.089 - Interpreted response: OK
06-21-2004 07:55:36.099 - Send: ATS0=0<cr>
06-21-2004 07:55:36.099 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.099 - Interpreted response: OK
06-21-2004 07:55:36.099 - Session Statistics:
06-21-2004 07:55:36.099 - Reads : 61 bytes
06-21-2004 07:55:36.099 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI00,04,07,09,0A,0D,0F,14,16,19,1B,20,25,26,27,2B,2D,2E,31,33,35,36,37,3C,
3D,46,49,4F,50,51,52,53,54,57,58,59,5E,61,62,64,68,69,6C,70,73,77,7B,7E,7F,
82,83,84,85,87,88,89,8A,8B,8C,8E,98,9C,9F,A0,A1,A5,A6,A9,AE,B2,B3,B4,B5,B7,
B8,BB,BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.30
ATI4 - Built on 05/23/2003 10:44:01
ATI5 - 2.1.30, PCI, Perseus, 19
ATI6 - OK
ATI7 - PCI
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI00,04,07,09,0A,0D,0F,14,16,19,1B,20,25,26,27,2B,2D,2E,31,33,35,36,37,3C,3D,
46,49,4F,50,51,52,53,54,57,58,59,5E,61,62,64,68,69,6C,70,73,77,7B,7E,7F,82,83,
84,85,87,88,89,8A,8B,8C,8E,98,9C,9F,A0,A1,A5,A6,A9,AE,B2,B3,B4,B5,B7,B8,BB,
BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.30
ATI4 - Built on 05/23/2003 10:44:01
ATI5 - 2.1.30, PCI, Perseus, 19
ATI6 - OK
ATI7 - PCI

Please :helpsmile: HELP &#33;&#33;&#33;

[lynx]

06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?

[Dark Ride]

Originally posted by lynx@21 June 2004 - 08:15

06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?

Answers:

1.) Yes, Pulse dialing is correct
2.) No I haven&#39;t edited anything

Thanks for trying to help lynx

EDIT: The modem sound if ON.I can&#39;t hear the dial tone.

[tesco]

I think if you just reinstall modem drivers, and delete then recreate the dialup connection, your sure to fix the problem.

btw, where do you live that you still use pulse dialing

[Virtualbody1234]

Originally posted by Dark Ride+21 June 2004 - 18:21--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Dark Ride @ 21 June 2004 - 18:21)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-lynx@21 June 2004 - 08:15

06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?

Answers:

1.) Yes, Pulse dialing is correct
2.) No I haven&#39;t edited anything

Thanks for trying to help lynx

EDIT: The modem sound if ON.I can&#39;t hear the dial tone. [/b][/quote]
Is the phone line properly connected to the modem?

[james_bond_rulez]

is the modem connected to your computer?

[Dark Ride]

The phoneline is connected properly to the modem and the modem is also connected to the PC, otherwise the the system wouldn&#39;t recognize the modem (it&#39;s a PCI modem).

I will try to re-install the modem and make a new connection.

[delphin460]

i would suggest this is just your service provider having problems , always the best option is to first ring them and ask if there is a fault mate ,

[Dark Ride]

Iit is not the service provider.I can connect with my other modem.

This is soooo frustrating

[Spicker]

Originally posted by Dark Ride@22 June 2004 - 06:10
Iit is not the service provider.I can connect with my other modem.

This is soooo frustrating

then use the other modem and throw this one away


am i not the smartest guy on earth B)