Ok I realise I'm gonna get "I told ya so's" etc for this, but I gonna say it anyway.
Ok I'm on a 1 meg connection, yesterday my d/l went to 320k , upload stayed stable at 238k, so last night I went on live help online, the bloke basically told me a load of shit, then went home cos it was midnight
So this morning I go back on live help and again get fobbed off, after a while of me trying to explain whats going on he told me to phone up.
So I phoned.......
This is where it gets funny, sometimes when you phone aol you get Irish helpers (who are great) and sometimes you get Asian help (who don't help).
I got an asian guy the first time, he told me it was my extention cable
I told him it was'nt, we argued, he repeated himself 30 times and refused to give me a speed test.
I phoned again, got another asisan guy who basically done the same.
I phoned AGAIN and got an Irish chap, first thing he done was gave me a speed test saw there was a prob, asked me to restart my router (which I done several times last night and this morning) and while I was doing that he was doing checks and repairs.
Once my router had restarted and he finished doing what he was doing, my connection is back to normal.
Now why could'nt the other 4 people I spoke to do that???
Also while on the phone I asked about the free upgrade, all aol packs are doubling in size for the same price.
I pay £29.99 for 1 meg which is going upto 2 meg.........but not til May.
However, I set a friends puter up the other day with aol and he has the upgrade, £24.99 for 1 meg.
I said to the aol guy that this is like me being a local and getting half a portion of chips from the chippy and a holiday maker behind me getting a full portion. They reckon new customers get the full pack while existing customers have to wait
I can't cancel it til October cos they reset my contract when I upgraded.
Also the doepy twat refused to let me talk to his supierior or give me an email addy, I got a PO box ffs.
I laughed my arse off and said "So you're telling me as my ISP I can only contact you via snail mail" he was like "Could you repeat the question please Mr.Jon"
It's all a lot of crap really, but the point being that the Irish guys RAWK!!!! and the asian guys suck face big time.
And before anyone says anything about rascism, I'm not being rascist, I'm stating FACT.
Manker, Back me up here, you on aol
Anyway, I'm going to work