I used to use AOL (3 month free trial) and called to cancel today. I got ahold of some dude who can barely speak English, it went a bit like this:
Me: Yeah I wanted to cancel AOL.
AOL: Ok is there any reason why?
Me: Yeah I just switched to SBC Yahoo DSL.
AOL: Ok, one moment please. What is the primary reason for this switch.
Me: Um... I wanted a faster connection.
AOL: Ok, you needed faster speeds, why? What do you do online?
[Right then I think to myself "What the hell do you care?"]
Me: Not much really... chat with friends, browse the web. (Pirate music )
AOL: And... is that all? Why do you need great speeds?
Me: I got tired of waiting for the pages to load.
AOL: Ok, your free trial doesn't end until the 29th. In the meantime...
Blah blah blah blah blah. He kept talking about why I could pay for AOL for Broadband just because it has a firewall and anti-virus. I told him I had all that stuff for free already, he wouldn't shut up about AOL's firewall offers 7 layers of protection or something.
He tried to be sneaky, I would say "Sir I appriciate the offer but..." and he would rudely interrupt "Sir I'm not offering you anything. I'm just saying that most.... blah blah blah."
In the end he just wouldn't cancel my AOL service! He said to try their firewall for free and see how I liked it, I told him I would (yeah right), and call back if I don't like it (in about 5 min).
I could barely understand his accient and was annoyed so I gave in, crap they are persistant.