Dear BellSouth FastAccess DSL Customer:
BellSouth is very interested in hearing about your experiences using FastAccess DSL Service. We'd like to invite you to complete a brief web-based survey that will ask you to share your opinions about FastAccess DSL Service from service performance to customer support. As a part of a select group of FastAccess users who are being invited to participate, the information you provide will guide BellSouth's on-going efforts to improve the quality of your DSL service.
We hope that you will take the time to complete this important customer survey before April 26, 2005. Customers who receive this invitation are invited to participate in a drawing for one of four cash prizes totaling $1000. You are automatically entered by completing the survey. If you wish to enter the drawing, but don't want to participate in the survey, please send your name, e-mail address, mail address, city, state and zip to (deleted for security reasons)
To participate in the survey:
Go to (deleted for security reasons)
NOTE: If you are unable to click on the link directly, please type the entire link into the address or location field at the top of your web browser, and press the ENTER key on your keyboard to access the survey website.
ANONYMITY AND PRIVACY:
In order to help ensure confidentiality, BellSouth has commissioned Knowledge Systems and Research, Inc., an independent market research firm, to administer the survey.
All responses to the survey will be completely confidential. Any information you provide is for research purposes only, with results viewed in aggregate. Your answers will not be used by any BellSouth entity as an aide for sales and BellSouth will never disclose the information to any other company.
[This survey pertains to your BellSouth FastAccess DSL service used at your home. If you do not have BellSouth FastAccess service at your home please do not complete this survey.]
If you have questions or require technical assistance, please contact the KS&Rs Support Desk by sending an e-mail to (deleted for security reasons)
or by calling toll free, (deleted for security reasons)
. Please refer to the BellSouth Consumer Satisfaction Survey.
For details about the drawing, please go to (deleted for security reasons)
We look forward to receiving your feedback and thank you in advance for your participation.
**You are receiving this e-mail from Knowledge Systems & Research, Inc. as authorized by BellSouth. **
If you do not want to participate in this study, please click here (deleted for security reasons)