Run SymNRT
To use SymNRT to uninstall the programs listed above, follow these steps:
- Do one of the following:
- If you can still open your Norton program -- Record your product or activation key. For instructions, read Locating your product or activation key.
- If you cannot open your Norton Program -- Go on to step 2.
- Close all open programs.
- Click the following link to begin the download for SymNRT.exe:
SymNRT.exe
Save the file to the Windows desktop. - Print or bookmark this page.
As part of the steps that follow, you restart your computer several times. Having the information at hand makes it easier to finish these steps. - On the Windows desktop, double-click SymNRT.exe, and then follow the on-screen instructions. Restart the computer if asked.
- On your desktop, right-click SymNRT.exe, and then click Delete. Click Yes to confirm the deletion.
- Do one of the following:
- In Windows XP, on the taskbar, click Start > My Computer.
- In Windows 98/Me/2000, on the Windows desktop, double-click the My Computer icon.
- In the My Computer window, click (or double-click) Local Disk (C > Program Files.
- In the Program Files window, delete any of the following folders that are present:
- Norton AntiVirus
- Norton Internet Security
- Norton SystemWorks
- Norton Personal Firewall
Go to the section "Download and run two files."
Download and run two files
These files remove some older Norton files if they exist, and they repair a Microsoft file.
- Follow the instructions for your Web browser:
- Internet Explorer. Click the following link to download the first file:
SYMMSICLEANUP.reg
Save the file to the Windows desktop. - Firefox. Right-click the following link and then click Save Link As to download the first file:
SYMMSICLEANUP.reg
Save the file to the Windows desktop.
- On the Windows desktop, double-click SYMMSICLEANUP.reg,
- Click Yes when prompted, and then click OK.
- Follow the instructions for your Web browser:
- Internet Explorer. Click the following link to begin the download of the first file:
MSIFIX.bat
Save the file to the Windows desktop. - Firefox. Right-click the following link and then click Save Link As to begin the download of the first file:
MSIFIX.bat
Save the file to the Windows desktop.
- On the Windows desktop, double-click MSIFIX.bat. A black window may appear very briefly.
Go to the section "Reinstall LiveUpdate."
Reinstall LiveUpdate
Follow the instructions in
How to download and install LiveUpdate.
Go to the section "Reinstall your Norton programs."
Reinstall your Norton programs
Reinstall you programs. For help with this, read
Reinstalling your Symantec program after a failed installation or after you see error messages.
By running SymNRT, Rnav2003, RnisUPG, and SYMCLN, you have removed every part of the programs supported by SymNRT, as well as Norton AntiVirus, Norton Internet Security, Norton Personal Firewall, and Norton SystemWorks 2003 and earlier.
Technical Information:
Remove programs that cannot be removed with SymNRT
Do you have any of these programs installed?- Norton AntiVirus 2003 or earlier
- Norton AntiVirus Professional 2003 or earlier
- Norton SystemWorks Standard and Professional 2003 or earlier
- Norton Internet Security 2003 or earlier
- Norton Personal FireWall 2003 or earlier
If you need to remove any of these programs and you have not installed the 2004 or 2005 version of that program, read
Uninstalling and reinstalling your Symantec program after you see error messages.
Do you have any of these programs installed?
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