As listed in their forums. So guessing you sign up for a 2nd account and msg them and they reply back.
Hello Fellow Soupers
it has come to our attention that we’ve had many mis-routed requests for password resets and as a result many users have lost accounts and or access
If you are experiencing these issues please contact an admin and they will be happy to fix your account
Please include the following information when asking for a password reset
Username :
Email on the account :
last login (optional) :
After you send us this info you will receive an email containing your new password if the info provided is valid
No further Action is required
Thank You
T
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