Usenetserver.com problems

[rippinitup4fun]

For the last week or so I have been barley able to get connected properly. Sometimes it takes 3 or 4 tries using different ports and switching back and forth from secure and non-secure always with the same outcome of 2-5 connections at a very slow rate of speed and the "502 Authentication Error." and "400 too many connections" error and usually it is a mix like 3 "502 errors" and 4 "400 errors" or whatever. Sometimes late at night it is ok though and it will connect no probs. all 10 going full speed and maxing my connection out. So I started looking on the website a little more and noticed that they are no longer showing a detailed "network status" The usual graph showing incoming, outgoing connections and bandwidth used is gone. :whistling

Anyone else having this issue lately?

[cubbyche]

Yes I am having the same issues with usentserver especially the 400 too many connections on an off all week...
what are the other ports I could try with usenetserver ?
Thanks!

[muffdiver2]

same issues here, doing my head in.

[Ne'tu]

Exactly same issues as the first poster here.

Already swicthed to Ngroups for now.

[uncle den]

just got this back from usenetserver

This has been an ongoing issue that our engineers have been trying to resolve.
Please reply back with your IP address and a trace route

Have sent trace route will let you know outcome

[avominex]

I got this same error even though I was with Ngroups.net. However, when I run the trace route it goes to usenetserver.com as final destination !! I guess Ngroups.net is a service provider only.

Ngroups.net is trying to find out if we they can provide a alternate download path but they have said they cannot influence the upload path to their servers.

[rippinitup4fun]

Yes I am having the same issues with usentserver especially the 400 too many connections on an off all week...
what are the other ports I could try with usenetserver ?
Thanks!

What port should I connect to?
Port 119 is the default NNTP port, but we support ports 23, 25, 119, 1720, 3128 and 8000. Secure.usenetserver.com only allows encrypted SSL connections on ports 443, 563 and 8080.


just got this back from usenetserver

This has been an ongoing issue that our engineers have been trying to resolve.
Please reply back with your IP address and a trace route

Have sent trace route will let you know outcome

I talked to them as well over live chat and they asked the same of me so I gave it to em but that was 4 days ago. Last night I asked about the issue again and they told me they are not sure when it will be fixed becasue the engineers are not sure at this point :frusty:

[a_L13]

I was having this as well on the weekend, but seems alright now.

[uncle den]

got this work round from usenetserver
Delete all current servers
Add nntp9.usenetserver.com with 5 connections
Add nntp10.usenetserver.com with 5 connections.
Then connect using both servers at the same time

can you do this with grabit if not what prog do I need

[backlash]

all seems to be working now.

[delimare]

got this work round from usenetserver
Delete all current servers
Add nntp9.usenetserver.com with 5 connections
Add nntp10.usenetserver.com with 5 connections.
Then connect using both servers at the same time

can you do this with grabit if not what prog do I need

Did they specify whether or not these are SSL encrypted?

[ruwi]

On the network status page it says > Sat, 3 Nov 2007 18:43:36 GMT

We had a router failure today. All is fixed now, but this event will effect service levels for the next several hours.

We are also aware that many of you are experiencing 400 errors. We are still uncertain of the cause of these errors but looking into them.


-----------------

Well i ve been with them for some time, but something is fishy
Copy paste from usenetserver.support newsgroup >

They already know what it is. They apparently don't care enough to fix
it. And it'll never get fixed as long as many of their customers
continue making excuses for the crappy service.
I've heard rumors that UseNetServer sold out to Highwinds Media. I've
dismissed it as just that, rumors. But perhaps there's some truth to
it. Perhaps UseNetServer really did sell out and join other Highwinds
resellers such a Teranews, and NNTPServer. Just a couple of examples of
other unreliable news services.

---------------------------------

I'll change providers any recommendation for the same price ?

cheers

Edit : As for now i can't connect at all. SSL ect..
nntp9.usenetserver.com ,nntp10.usenetserver.com doesn't even work

Any ideas what this routing path is AS23352 ? I get that by default.

[rippinitup4fun]

On the network status page it says > Sat, 3 Nov 2007 18:43:36 GMT

We had a router failure today. All is fixed now, but this event will effect service levels for the next several hours.

We are also aware that many of you are experiencing 400 errors. We are still uncertain of the cause of these errors but looking into them.


-----------------

Well i ve been with them for some time, but something is fishy
Copy paste from usenetserver.support newsgroup >

They already know what it is. They apparently don't care enough to fix
it. And it'll never get fixed as long as many of their customers
continue making excuses for the crappy service.
I've heard rumors that UseNetServer sold out to Highwinds Media. I've
dismissed it as just that, rumors. But perhaps there's some truth to
it. Perhaps UseNetServer really did sell out and join other Highwinds
resellers such a Teranews, and NNTPServer. Just a couple of examples of
other unreliable news services.

---------------------------------

I'll change providers any recommendation for the same price ?

cheers

Edit : As for now i can't connect at all. SSL ect..
nntp9.usenetserver.com ,nntp10.usenetserver.com doesn't even work

Any ideas what this routing path is AS23352 ? I get that by default.

I have thought something like this may have been going on as well, doubly so since they removed graphs on the network status page. Yesterday I talked to support again and they issued me an additional 14 days free service but what good is it when you cant use it, ya know. To bad really because I am also on the hunt for another provider.

The only other one I know of that is the same price is >http://www.ngroups.net/

But there are many others as well some may not be as cheap but offer better retention and/or SSL:
>http://www.thundernews.com
>http://www.newsdemon.com/
>http://www.giganews.com/
>http://www.newsrazor.net/
>http://www.newsfeeds.com/
>http://www.accessusenet.com/

The one that caught my eye was newsfeeds.com and Thundernews.com So I am wondering if anyone has had any experience with them??

[Ne'tu]

And Power Usenet.

[backlash]

this issue is so fucking annoying. I just joined with them b/c I was having some incomplete issues on my ISP's newserver, which has been great for the past year or so.

I didn't realize how slow I was downloading. The speeds with usenetserver are awesome, topping out at 14Mbps. I was downloading movies in under 45 minutes. :-O I'm currently closing and opening newsbin to get a connection going.

I don't know why they can't fix this.

[xbox360work]

i can't use the service now tell me 400 too many connection,but i always use only 10.. never change...

Can anyone tell me if one of this DON'T HAV auto-renewing same http://www.usenetserver.com/en/index.php ?
http://www.ngroups.net/
>http://www.thundernews.com (http://www.thundernews.com/)
>http://www.newsdemon.com/
>http://www.giganews.com/
>http://www.newsrazor.net/
>http://www.newsfeeds.com/
>http://www.accessusenet.com/

[Broken]

I thought my ISP finally was doing some kind of throttling on me. For a little over a week I've been getting slow speeds, and connections errors.

I really think I will be switching over to Giganews before my subscription renews.
This is BS....

[gregory037]

I just cancelled, same problems as everyone else

[gregory037]

just got giganews, downloading stuff from april 13th at full bandwidth (10 Mb). this rocks

[Something Else]

yeah slow as hell here too...

using the 5 server split suggested.

[backlash]

I stopped the autorenewal and will continue using it for the month (whatever I can get, I guess) then I don't know if I should pay for a different one or just use my ISP's...even though it's much slower.

[rippinitup4fun]

I to stopped auto renew on mine as well, I am going to give http://www.powerusenet.com/ 5 day trial a go and then maybe stick with them. They are comparable price wise to usenetserver and even have a few extra days retention. BTW thanks for suggesting them ne'tu.

[Broken]

Problems, problems and more problems for Usenetserver users.
No real news in the links below, just substantiating what people here are reporting.

My problems have only gotten worse over the past couple of days.

http://www.dslreports.com/forum/r19255238-Newsgroups-UseNetServer-Connection-Problems
http://www.slyck.com/forums/viewtopic.php?p=437715&sid=e2904d981542408682fdea5ad7313b7d
http://www.dslreports.com/forum/r19377979-OOL-newsgroups-download-trouble


Anyone try PowerUsenet lately?
I tried them about a year ago, and although they were stable speeds were only mediocre. That also could have been because they were only offering five connections at the time.

I haven't decided between them and a Giganews Platinum account yet. An extra 100 days retention my come in handy.

[backlash]

what about newshosting? giganews seems to be the best, but $25 a month? Seems like a lot. I don't know if I can justify that since my isp's is usually good...just not as fast.

[rippinitup4fun]

Problems, problems and more problems for Usenetserver users.
No real news in the links below, just substantiating what people here are reporting.

My problems have only gotten worse over the past couple of days.

http://www.dslreports.com/forum/r19255238-Newsgroups-UseNetServer-Connection-Problems
http://www.slyck.com/forums/viewtopic.php?p=437715&sid=e2904d981542408682fdea5ad7313b7d
http://www.dslreports.com/forum/r19377979-OOL-newsgroups-download-trouble


Anyone try PowerUsenet lately?
I tried them about a year ago, and although they were stable speeds were only mediocre. That also could have been because they were only offering five connections at the time.

I haven't decided between them and a Giganews Platinum account yet. An extra 100 days retention my come in handy.

I got the 5 day trial with powerusenet and the speed sucks so I just canceled. So I just signed up with Thundernews Unlimited + ssl package and finally getting my max speeds again. :01:

Hopefully it stays like this and I will stick with them.

[r77]

newshostng are not profitably ,no ssl ,45/75 days retention.you can take much better for the same money.

[cubbyche]

anyone try http://www.news.astraweb.com/plans.html looks good?

[Ne'tu]

I got the 5 day trial with powerusenet and the speed sucks so I just canceled. What kind of conection do you have? :blink:

I'm having Power Usenet now and I like it: I'm maxing out my 6 Mb connection and the retention is good. :)

I'm also having Ngroups but the retention is not that good and many groups are missing so I'll cancel my subscription.

[A_T]

Shame what's happened to Usenetserver. I guess they tried to offer too much too cheaply.

[rippinitup4fun]

I got the 5 day trial with powerusenet and the speed sucks so I just canceled. What kind of conection do you have? :blink:

I'm having Power Usenet now and I like it: I'm maxing out my 6 Mb connection and the retention is good. :)

I'm also having Ngroups but the retention is not that good and many groups are missing so I'll cancel my subscription.

I have a 6Mb down connection and I was lucky to see more than 350-400 KB/s I always usually get between 750-800+ KB/s .

Maybe I did not give it a chance really I was so fed up with usenetserver that when after a day the speed did not get better I canceled and started looking again.

[Michie]

Another UNS user here, at least for this month..

I tried test accounts from Access Usenet (100mb) and NewsDemon (1gig) so far. Not sure how speeds would've been with Access Usenet due to the small download cap. News Demon seems fairly consistent for me, usually staying near by max downstream (12Mbps)

Access Usenet just required an email to get a trial. NewsDemon I had to open an ticket for but I received it within an hour.

[Neoworld]

I was with AccessUsenet and with 20 Connections my speed was maxing out my 14Mbit connection on the 50GB a month plan for an awesome price (worked out even cheaper if you purchased the year).

However when NGroups.Net had here lifetime Unlimited special last month for $9.99 it was to good to pass up and am also getting max speeds. So guess I will be sticking around for life here unless something cheaper comes along which I don't forsee.

Therefore even at the $14.95 it is now for new subscribers I suggest checking NGroups out also.

[ruwi]

Update from usenetserver


Wed, 7 Nov 2007 03:26:04 GMT

We have identified the cause of the network instability that some users have been experiencing lately. We have ordered replacement hardware which should be here on Nov 8. In the mean time, we have rerouted part of our internal network to get around the issue temporarily. However, some customers may still see a few errors during peak times. We apologize for the inconvenience.

Thank You,
Engineering

-------------------

I don't trust them at all.
I am still looking around for a new provider. PowerUsenet or giganews > Do they offer monthly plan like usenetserver ?

Good luck to all

[backlash]

we shall see what happens.

[Something Else]

I'm getting a massive 10k/sec from 8 connections now...let's see what happens tomorrow.. :sneaky:

[soccermatt34]

I never had any major problems with speed. I had 4-5 connections with the Error400 but still DL'ed around 3-4MB/s on my university connection so no complaints :P I did take them up on their 1 free extra week offer through customer service for the "hassle"

[Broken]

I have a 12MB line they haven't been close to maxing out is as long as I can remember.

[backlash]

I never had any major problems with speed. I had 4-5 connections with the Error400 but still DL'ed around 3-4MB/s on my university connection so no complaints :P I did take them up on their 1 free extra week offer through customer service for the "hassle"

Where is this offer?

[soccermatt34]

I never had any major problems with speed. I had 4-5 connections with the Error400 but still DL'ed around 3-4MB/s on my university connection so no complaints :P I did take them up on their 1 free extra week offer through customer service for the "hassle"

Where is this offer?


If you contacted customer support and told them you had Error 400 issues, they gave you an extra free week for the trouble. A+ in my book :-)

[Racket]

I'm maxing my speeds once again; it was only after many phone calls and online chat and level #2 support plus they give me 2 weeks for my headache. I guess you have to be like me and be very, very impatient and uncompromising with your internet service.

[backlash]

Where is this offer?


If you contacted customer support and told them you had Error 400 issues, they gave you an extra free week for the trouble. A+ in my book :-)

I did contact them. They never mentioned any extra week...let me check the control panel.

[Racket]

heh, I contacted them at least 10 different times and methods. maybe that factors in?

[rippinitup4fun]

heh, I contacted them at least 10 different times and methods. maybe that factors in?

They gave me 10 days credit after about contacting them many, many times and only after I did so VIA email complaining about it and asked them how they could justify charging me for a full month when I can barley use it at all, etc, etc...



For now I am with another provider albeit more expensive so being the cheap dude that I am I wait for the problem to be sorted so I can go back, maybe :blink:

[erRor67]

From usenetserver.com homepage:

We have identified the cause of the network instability that some users have been experiencing lately. We have ordered replacement hardware which should be here on Nov 8. In the mean time, we have rerouted part of our internal network to get around the issue temporarily. However, some customers may still see a few errors during peak times. We apologize for the inconvenience.

Thank You,
Engineering

[ruwi]

Looks like everything is back to normal for now. I get full speed once again and SSL works. Lets see for how long ......

[start]

Same here, everything is running great.

[bald1]

Been having the dreaded 400 issues this week and taking ages to connect especially using SSL,but when i don't use SSL it connects almost straight away for some strange reason.

[ruwi]

Everything was fine yesterday but ...
... here we go again it doesn't connect at all ssl ,nntp 1 to 10 , nothing works.


Ok i am out of usenetserver.

Good luck everyone

EDIT :

Update from usenetserver

Sat, 10 Nov 2007 19:53:04 GMT

We have been getting reports that some of our customers are still receiving 400 errors while trying to connect to our servers. If you are one of these customers please send an email to [email protected] and include the following information:




1). Server address you are connecting to

2). How many connections you were trying to use at the time.

3). Were you downloading articles or headers at the time?

4). IP address you were connecting from.

5). Forward traceroute from your computer to our servers CMD (tracert news.usenetserver.com)



Thank You,

Engineering

---------------------

I gave it one more shot but i lost my hopes with them........

[crazyfool0821]

Was just reading this thread and I was wondering is SSL really that important? I'm with newshosting and don't get it, so if it's actually really important I might have to change...

[Broken]

I finally got pissed off enough to cancel my account, plus it would have renewed tomorrow. Things were 'alright', not great but just alright for a day. Then I was back to downloading at a crawl and tons of connection errors. I was getting about 200-600KB\s on a 1200KB\s line

I switched to Giganews, speeds are excellent as expected, 1258KB\s and very steady.
They are just so darn pricey.... ugh.


Was just reading this thread and I was wondering is SSL really that important? I'm with newshosting and don't get it, so if it's actually really important I might have to change...

No, it's not unless your ISP is doing traffic shaping.
If you use the forum search there is dozens of threads discussing SSL.

[backlash]

I finally got pissed off enough to cancel my account, plus it would have renewed tomorrow. Things were 'alright', not great but just alright for a day. Then I was back to downloading at a crawl and tons of connection errors. I was getting about 200-600KB\s on a 1200KB\s line

I switched to Giganews, speeds are excellent as expected, 1258KB\s and very steady.
They are just so darn pricey.... ugh.


Was just reading this thread and I was wondering is SSL really that important? I'm with newshosting and don't get it, so if it's actually really important I might have to change...

No, it's not unless your ISP is doing traffic shaping.
If you use the forum search there is dozens of threads discussing SSL.

how do u actually cancel the account? I don't see a way to do that in the control panel.

[Broken]

There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support

[r77]

shame to usenetserver,i used them 1 month this summer and everything was normal,but it seems they mutated.yes giganews is the best resolution but pricey too.i hope they plan to lower the prices for Christmas

[backlash]

There is an option to "stop auto renew".
That is how to cancel it.

I did that, and just to be sure I wrote customer service telling them not to bill me again.

About an hour later I got this email....

Dear Mr.(My Name),

Your account has been set to expire on 11/12/2007. If this is incorrect or you have not made this request; please contact our support department by replying to this email or by sending an email to [email protected] Otherwise you do not need to take any further action.

Thank You,
Usenetserver Support

I did the stop autorenew already. We'll see what happens.

[nicho]

I too have switched from UNS to Ngroups. UNS have always been top notch, but suddenly the speeds was horrible. After a chat with a consultant he told me that they had too many customers and things would not (!) improve.

[start]

I'm switching from UNS to NewsDemon. The speed is shit and I'm tired of getting the 400 connection errors.

[rippinitup4fun]

I'm switching from UNS to NewsDemon. The speed is shit and I'm tired of getting the 400 connection errors.

Do not make the same mistake I did. I switched to Thundernews and after a day had the same errors I was getting with usenetserver. Support lied to me 3 times saying there is no problem it was on my end. So I ran a traceroute to thundernews and lo and behold I was being routed through usenetserver, lol after I confronted them with that they gave me a full refund. Then I looked around a bit and settled on Newshosting and that works fine and has since I signed up with them. Anyways Newsdemon is routing through Usenetserver.com as well. I dont know if they are resellers or what but have a look:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>tracert useast.newsdemon.com

Tracing route to useast.newsdemon.com [208.49.82.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 9 ms * d***-**-*-**.***.********.com [**.***.**.*]

3 11 ms 11 ms * 172.31.12.198
4 16 ms 16 ms * 12.119.243.105
5 22 ms 17 ms * tbr2.dtrmi.ip.att.net [12.123.208.62]
6 17 ms 18 ms * tbr2.cgcil.ip.att.net [12.122.10.134]
7 18 ms 16 ms * 12.122.86.137
8 40 ms 41 ms * 192.205.34.78
9 58 ms 58 ms * gblx10gig.core2.usenetserver.com [208.50.254.150
]
10 60 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
11 57 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
12 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
13 58 ms 60 ms * nntp5.usenetserver.com [208.49.82.60]
14 56 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
15 57 ms 59 ms * nntp5.usenetserver.com [208.49.82.60]
16 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
17 58 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
18 58 ms 61 ms * nntp5.usenetserver.com [208.49.82.60]
19 57 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
20 56 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
21 56 ms 62 ms * nntp5.usenetserver.com [208.49.82.60]
22 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
23 56 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
24 59 ms 58 ms * nntp5.usenetserver.com [208.49.82.60]
25 59 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
26 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]
27 60 ms 60 ms * nntp5.usenetserver.com [208.49.82.60]
28 58 ms 59 ms * nntp5.usenetserver.com [208.49.82.60]
29 65 ms 61 ms * nntp5.usenetserver.com [208.49.82.60]
30 58 ms 57 ms * nntp5.usenetserver.com [208.49.82.60]

Trace complete.

C:\Documents and Settings\User>

[start]

Your right, wow. Looks like it's Giganews then. That's probably why they are having so many connection issues. They have resellers + clients from UNS....That's alot.

[Neoworld]

Try NGroups.Net or AccessUsenet as I have no problems with NGroups currently.

[delimare]

I have had no issues since they've claimed repair on the problems. I just can't bring myself to swtich. $13 and some change a month for SSL and 10 connections that max out my 20 MB line? I'll deal with minor issues. Giganews is a great provider, I wont argue that, but they're too expensive in my opinion.

[r77]

Try NGroups.Net or AccessUsenet as I have no problems with NGroups currently.
yes NGroups is a good choice.

[Neoworld]

That is intersting as I am using NGroups right now and am not having any issues on port 563 with SSL.

[r77]

:blushing:sorry my mistake ,it was the firewall