Argyle
02-28-2008, 01:16 AM
What a terrible experience i've had at geekrack. I actually went with their best VPS (VPS Xtreme XL http://www.geekrack.net/virtual.php ) but I could tell it was going to be slow the moment I got it. Here's the conversation with me and their "owner" who was providing "support" from their homepage:
Shequeita: Hello, how can i help you today?
Matt Wooldridge: I'd like to get a refund on my VPS.
Matt Wooldridge: The system speed is way too slow (especially for having 2gigs of ram and 1ghz cpu burstable to 2ghz), and the network speed is too slow (it's pretty obvious someone else on the line is sucking the bandwidth)
Shequeita: Unfortunately we do not offer refunds on VPS/Dedicated product line.
Matt Wooldridge: i want one anyway?
Matt Wooldridge: i'm not getting what i paid for
Shequeita: Im sorry i would not be able to offer you a refund on vps/dedicated product line.
Matt Wooldridge: is there someone above you i can talk to
Shequeita: I am the owner
Matt Wooldridge: wtf
Matt Wooldridge: so give me a refund then
Matt Wooldridge: if it was a 350mhz cpu and a 10mbit line it'd be a different story
Matt Wooldridge: but this is supposed to be a 1ghz burstable to 2ghz with a 100mbit line
Matt Wooldridge: i cant even load up my control panel most of the time because it's so slow
Matt Wooldridge: how lame is that that not even the most basic functions you're supposed to be providing are working?
Matt Wooldridge: i'm not even using 1% of my cpu load but it's still very slow. Doesnt make any sense
Matt Wooldridge: Hello?
Entire conversation has taken 16 minutes and I didnt receive a response, so i opened a new chat:
Shequeita: Hello, how can i help you today?
Matt Wooldridge: refund please thanks
Matt Wooldridge: your service sucks
Shequeita: As i stated prior we do not offer refunds on vps/dedicated services
Matt Wooldridge: it'd be understandable if i was getting what i paid for, but i am not!
Matt Wooldridge: if you're the owner then you have the ability to give refunds
Matt Wooldridge: so do it!
Shequeita: As i stated before
Shequeita: we will not be issue a refund on vps/dedicated services
Matt Wooldridge: this is not acceptable. you guys are a bunch of scam artists
Matt Wooldridge: ok if i'm stuck with you guys can I at least be moved so that i'm not sharing the bandwidth and cpu with such resource hogs?
Matt Wooldridge: HELLO
Matt Wooldridge: !?!!?!?
It really seems like i'm on a 350mhz computer with a 10mbit line...it's very slow. I've not seen upload speeds go above 1000kb/sec (even though I'm seeding about 60gb worth of files to about 5 different trackers) and even typing in a console via putty is unbelievably slow and laggy. About 90% of the time I get "Firefox cannot establish a connection" when I try to connect to my control panel as well.
Any thoughts on what I should do? How can I get my money back? My ratios are going to be screwed if I'm stuck with these people :(
Shequeita: Hello, how can i help you today?
Matt Wooldridge: I'd like to get a refund on my VPS.
Matt Wooldridge: The system speed is way too slow (especially for having 2gigs of ram and 1ghz cpu burstable to 2ghz), and the network speed is too slow (it's pretty obvious someone else on the line is sucking the bandwidth)
Shequeita: Unfortunately we do not offer refunds on VPS/Dedicated product line.
Matt Wooldridge: i want one anyway?
Matt Wooldridge: i'm not getting what i paid for
Shequeita: Im sorry i would not be able to offer you a refund on vps/dedicated product line.
Matt Wooldridge: is there someone above you i can talk to
Shequeita: I am the owner
Matt Wooldridge: wtf
Matt Wooldridge: so give me a refund then
Matt Wooldridge: if it was a 350mhz cpu and a 10mbit line it'd be a different story
Matt Wooldridge: but this is supposed to be a 1ghz burstable to 2ghz with a 100mbit line
Matt Wooldridge: i cant even load up my control panel most of the time because it's so slow
Matt Wooldridge: how lame is that that not even the most basic functions you're supposed to be providing are working?
Matt Wooldridge: i'm not even using 1% of my cpu load but it's still very slow. Doesnt make any sense
Matt Wooldridge: Hello?
Entire conversation has taken 16 minutes and I didnt receive a response, so i opened a new chat:
Shequeita: Hello, how can i help you today?
Matt Wooldridge: refund please thanks
Matt Wooldridge: your service sucks
Shequeita: As i stated prior we do not offer refunds on vps/dedicated services
Matt Wooldridge: it'd be understandable if i was getting what i paid for, but i am not!
Matt Wooldridge: if you're the owner then you have the ability to give refunds
Matt Wooldridge: so do it!
Shequeita: As i stated before
Shequeita: we will not be issue a refund on vps/dedicated services
Matt Wooldridge: this is not acceptable. you guys are a bunch of scam artists
Matt Wooldridge: ok if i'm stuck with you guys can I at least be moved so that i'm not sharing the bandwidth and cpu with such resource hogs?
Matt Wooldridge: HELLO
Matt Wooldridge: !?!!?!?
It really seems like i'm on a 350mhz computer with a 10mbit line...it's very slow. I've not seen upload speeds go above 1000kb/sec (even though I'm seeding about 60gb worth of files to about 5 different trackers) and even typing in a console via putty is unbelievably slow and laggy. About 90% of the time I get "Firefox cannot establish a connection" when I try to connect to my control panel as well.
Any thoughts on what I should do? How can I get my money back? My ratios are going to be screwed if I'm stuck with these people :(