seedhost.net - is anyone else getting annoyed with them?

[mrkris]

ive had nothing but grief from these people.

im beginning to doubt whether they know what theyre doing.

[seedhost-net]

Dear mrkris,
what is the problem with your service ? you should contact our support team that will gladly fix any of your issues.

[andra]

The problem with your support team is that they dont answer people.

[FransTormer]

Pretty funny topic, this... I do see seedhost on these forums regularly and have had decent reply-times as well on mail (pre-sales, that is).

I do hope that any issues between the company and current customers can be resolved in a decent manner :thumbsup:

[seedhost-net]

There is no open support tickets at all, if you still have issue to be fixed i am sure our support will gladly answer all of your questions please just sumbit a support ticket.

Best Regards,
SEEDHOST TEAM.

The problem with your support team is that they dont answer people.

[andra]

You did send me a mail and asked me questions and i did answer and then nothing happens. So i did not open a support ticket.



There is no open support tickets at all, if you still have issue to be fixed i am sure our support will gladly answer all of your questions please just sumbit a support ticket.

Best Regards,
SEEDHOST TEAM.

The problem with your support team is that they dont answer people.


edit. Problem solved now i think it was just a miss understanding from my and seedhost side.

[Mystic]

I agree that their support isn't the greatest.

Speeds with them are alright though, well up until a few days ago at least. I've only been getting 300 KB/s max upload speed lately.

[yasiri]

Umm, I hope I'm not in the wrong for dragging up this old thread, but it was the only thread related to seedhost.net and I was hesitant about creating a new one since this already existed.

I signed up with them earlier today, opened a ticket querying how long set up would be, and still have not received a response.

Just wondering if anyone has any experience with them and so on?

[FransTormer]

Dunno yasiri but depending on where you are based and they are based, you could safely say it is/was a Sunday and replies/setups might be non-existent.

[seedhost-net]

Umm, I hope I'm not in the wrong for dragging up this old thread, but it was the only thread related to seedhost.net and I was hesitant about creating a new one since this already existed.

I signed up with them earlier today, opened a ticket querying how long set up would be, and still have not received a response.

Just wondering if anyone has any experience with them and so on?
response sent, on weekends the response time is little higher, by the way the setup time is 12h-72h.

[yasiri]

My account got activated today, however atm I can only download via ftp. Does anyone who's with seedhost.net know how to download via HTTP?

[FransTormer]

Depends on your config. If you got uTorrent + WebUI, you can't download using HTTP.

If you got Torrentflux, you can download from the built-in filemanager (a.k.a. read the manual or click some on your screen).

/edit: and no, I'm not working for seedhost but based my reply on the configs on their site.

[yasiri]

Umm, I was told before I purchased the seedbox that I would be able to download via both HTTP and FTP on the seedbox I currently have. I've got uTorrent + WebUI btw. I asked them via. E-Mail earlier today, however have got no response, and kind of needed an answer asap.

Thanks anyway though FransTormer ^^

[seedhost-net]

Depends on your config. If you got uTorrent + WebUI, you can't download using HTTP.

If you got Torrentflux, you can download from the built-in filemanager (a.k.a. read the manual or click some on your screen).

/edit: and no, I'm not working for seedhost but based my reply on the configs on their site.

he can have http downloads with uTorrent aswell, he is having dedicated server, so we can just have apache running with www dir as his /downloads dir instead with http authentication,

yasiri, have mailed you with an questions about vnc port your requested.

[FransTormer]

Cool, didn't know, thanks for clarifying!

[MaxCare]

I've had nothing but good experiences with them personally.

[barkan05]

I'm having big problems with this guys also-got my login details 36h ago ,but I cant login not to the server nor to VNC -submitted a support ticket (Ticket ID: 165521) and nothing.. the minimum us normal user require is a response-not good so far

[seedhost-net]

I'm having big problems with this guys also-got my login details 36h ago ,but I cant login not to the server nor to VNC -submitted a support ticket (Ticket ID: 165521) and nothing.. the minimum us normal user require is a response-not good so far

Dear Barkan05,
your ticket has been procceed and everything is fixed, this 36h delay is caused of the running Holiday at our country called "Shavuot" this is why we are low on staff,

[ChinaMark]

I've only been with them for about a week, but so far I'm happy with the service. They setup my account within 24 hours, so I was happy with that. I'm just on one of the basic shared server plans, but the speeds have been amazing! I've seen downloads speeds of 10MB/s+ and upload speeds of 4MB/s+, which have done wonders for my ratios on private torrent sites.

I submitted a support ticket concerning FTP, which they answered promptly, but I'm really disappointed with FTP speeds. I've tried Filezilla, SmartFTP, FlashFXP and Firefox's FireFTP and can only get speeds of 5Kb/s, which is pretty useless. I have a fast connection too, I can usually download at around 225Kb/s. That said, seedboxes are intended for seeding. That's why I got it and for that purpose, it's superb!

I would recommend Seedhost.net:)

[Sandvich]

I've only been with them for about a week, but so far I'm happy with the service. They setup my account within 24 hours, so I was happy with that. I'm just on one of the basic shared server plans, but the speeds have been amazing! I've seen downloads speeds of 10MB/s+ and upload speeds of 4MB/s+, which have done wonders for my ratios on private torrent sites.

I submitted a support ticket concerning FTP, which they answered promptly, but I'm really disappointed with FTP speeds. I've tried Filezilla, SmartFTP, FlashFXP and Firefox's FireFTP and can only get speeds of 5Kb/s, which is pretty useless. I have a fast connection too, I can usually download at around 225Kb/s. That said, seedboxes are intended for seeding. That's why I got it and for that purpose, it's superb!

I would recommend Seedhost.net:)

heh i max my speed with my seedbox with another provider

Was with Seedhost.net but they never answered my tickets so got my money back and now im with someone else and im only paying 45$ CAN, 250GB, 100MBTS

[seedhost-net]

Well you decided to get refund after 8 hours from order, even though our TOS states 7 Days setup time ( wich is actually much faster within 12h-72h) , so we did refund you as you requested, enjoy your new provider.



I've only been with them for about a week, but so far I'm happy with the service. They setup my account within 24 hours, so I was happy with that. I'm just on one of the basic shared server plans, but the speeds have been amazing! I've seen downloads speeds of 10MB/s+ and upload speeds of 4MB/s+, which have done wonders for my ratios on private torrent sites.

I submitted a support ticket concerning FTP, which they answered promptly, but I'm really disappointed with FTP speeds. I've tried Filezilla, SmartFTP, FlashFXP and Firefox's FireFTP and can only get speeds of 5Kb/s, which is pretty useless. I have a fast connection too, I can usually download at around 225Kb/s. That said, seedboxes are intended for seeding. That's why I got it and for that purpose, it's superb!

I would recommend Seedhost.net:)

heh i max my speed with my seedbox with another provider

Was with Seedhost.net but they never answered my tickets so got my money back and now im with someone else and im only paying 45$ CAN, 250GB, 100MBTS

[GlobalInc]

Hi i have some serious problem wth seedhost,
i cant access my seed box from past 2 days as well as there is no response from there side.
I also submitted a ticket but still no reply...679307

[seedhost-net]

Hi,
Issue has been fixed few hours after you sumbit ticket,
we are sorry if we made you any incoveniance,

Best Regards,
SEEDHOST TEAM.


Hi i have some serious problem wth seedhost,
i cant access my seed box from past 2 days as well as there is no response from there side.
I also submitted a ticket but still no reply...679307

[GlobalInc]

Hi,
Issue has been fixed few hours after you sumbit ticket,
we are sorry if we made you any incoveniance,

Best Regards,
SEEDHOST TEAM.


Hi i have some serious problem wth seedhost,
i cant access my seed box from past 2 days as well as there is no response from there side.
I also submitted a ticket but still no reply...679307

Thx problem solved.

[tinusblaauw]

Well it seems like I'm having major problems with them too. I've logged MULTIPLE tickets... suddenly I can't access seedhost.net - neither am I able to get to my torrent interface - files don't download through FTP, etc.

I'm a bit sick and tired of all the excuses and the regular 'is has been fixed' message, and in the meantime nothing has been fixed!

Is this a regular occurance?!

[joey]

Yeah my box is down and I can't access anything right now. Sent them a ticket 8 hours ago and no response. This seems to happen once a week with them where something goes down for some reason. I don't know why but seedhost.eu is never down as much as these guys are.

[unoriginal]

My shared seedbox with them has been down for about 36 hours. The best part was that earlier this morning their entire website was inaccessible for a while as well. If you're gonna go down I guess you might as well go all the way!

[jfelipesp]

YEAH ! my box is down for at least 50 hours !
opened 2 support tickets no ANSWER so far... getting on my nerves already...

[tinusblaauw]

It is fine to have problems, but it is unacceptable to not even reply on any tickets, not to post ANY UPDATES regarding the state of the servers, etc. Just weird how this happened 2 days after I renewed for another 30 days.

PS. Going for 5 days off-line on the seedbox!

[jfelipesp]

guess what... i grew sick of waiting on support answers and just opened a Dispute over the Payment on PAYPAL ! let's see....

[unoriginal]

Wow, five days. I'm glad mine hasn't been down that long. But I only signed up last weekend and have had about as much downtime as uptime for my box. What I don't get is that the server doesn't seem to be completely offline as I plugged the hostname into this website: http://www.opendns.com/support/cache/ and every single cache returns the same (and apparently) valid ip address. I would think that if the server was offline then it wouldn't show up at all. But I'm not a networking guru and could be totally wrong in this case. But I would be very interested to see if anyone else with a seedhost box sees the same type of result I did.

jelipesp, let me know how the Paypal dispute goes as i may have to take that route myself. But I remember reading on here somewhere that someone goes denied a refund by Paypal because the seedbox was considered a "virtual" item and there was no way to prove delivery of the service.

[jfelipesp]

well, yah it is a "virtual" item...

although you can prove that the item is not delivery bt taking screen shots of failed attempts to acces the server either through FTP, VNC or Web UI. despite the fact that the service it self is "virtual", the machine where it's located is phisical and hence you can't access it you cannot get your "virtual" item.


Wow, five days. I'm glad mine hasn't been down that long. But I only signed up last weekend and have had about as much downtime as uptime for my box. What I don't get is that the server doesn't seem to be completely offline as I plugged the hostname into this website: http://www.opendns.com/support/cache/ and every single cache returns the same (and apparently) valid ip address. I would think that if the server was offline then it wouldn't show up at all. But I'm not a networking guru and could be totally wrong in this case. But I would be very interested to see if anyone else with a seedhost box sees the same type of result I did.

jelipesp, let me know how the Paypal dispute goes as i may have to take that route myself. But I remember reading on here somewhere that someone goes denied a refund by Paypal because the seedbox was considered a "virtual" item and there was no way to prove delivery of the service.

Further INFO:
Here is the Trace Route for seedhost.net:

1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 8 ms 7 ms 8 ms xe-8-0-0-526-bot-rj-rotn-01.telemar.net.br [200.164.14.221]
4 153 ms 157 ms 144 ms 200223045138.host.telemar.net.br [200.223.45.138]
5 147 ms 169 ms 166 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 134 ms 126 ms 135 ms 0.so-5-0-0.XL2.NYC1.ALTER.NET [152.63.22.134]
7 118 ms 150 ms 145 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 144 ms 135 ms 171 ms GigabitEthernet7-0-0.GW1.NYC4.ALTER.NET
[152.63.20.53]
9 161 ms 130 ms 159 ms teliasonera-test.customer.alter.net [157.130.255.206]
10 161 ms 140 ms 162 ms nyk-bb1-link.telia.net
[80.91.249.17]
11 215 ms 206 ms 233 ms ldn-bb1-pos7-1-0.telia.net [213.248.65.89]
12 223 ms 244 ms 242 ms adm-bb3-link.telia.net [80.91.250.84]
13 228 ms 256 ms 229 ms adm-b2-link.telia.net [80.91.253.178]
14 223 ms 244 ms 224 ms adm-evo-i2-link.telia.net [80.91.248.246]
15 238 ms 261 ms 257 ms leaseweb-ic-126777-adm-evo.c.telia.net [213.248.88.198]
16 231 ms 240 ms 258 ms te1-4.sr2.esy.leaseweb.net [85.17.100.146]
17 264 ms 260 ms 262 ms r-01.corp.esy.eurosaas.nl [77.235.54.1]
18 215 ms 223 ms 245 ms kyiv.v-unix.esy.eurosaas.net [77.235.33.35]
19 250 ms 238 ms 231 ms 77.235.41.241
Tracing Finished.


Trace Route for my seedBox ks1003.seedhost.net:


1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 * * * Timeout.
4 145 ms 215 ms 144 ms SO-1-1-0-NYC-US-ROTB-01.telemar.net.br [200.223.131.69]
5 137 ms 136 ms 137 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 154 ms 151 ms 162 ms so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.122]
7 118 ms 117 ms 127 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 114 ms 125 ms 126 ms 0.xe-5-1-0.BR2.NYC4.ALTER.NET [152.63.18.9]
9 147 ms 160 ms 144 ms if-3-1.icore1.NTO-NewYork.as6453.net [209.58.26.21]
10 139 ms 149 ms 137 ms if-0-0-0-14.core1.NTO-NewYork.as6453.net [216.6.82.1]
11 262 ms 265 ms 225 ms if-7-0-0.core2.AD1-Amsterdam.as6453.net [216.6.82.70]
12 226 ms 215 ms 215 ms Vlan82.icore1.AD1-Amsterdam.as6453.net [80.231.81.26]
13 218 ms 226 ms * 20g.ams-1-6k.routers.ovh.net [94.23.122.82]
14 239 ms 228 ms 239 ms 40g.rbx-2-6k.routers.chtix.eu [91.121.131.9]
15 240 ms 246 ms 245 ms rbx-7-m1.routers.chtix.eu [213.251.191.144]
16 * * * Timeout.
17 * * * Timeout.
18 * * * Timeout.
19 * * * Timeout.
20 * * * Timeout.
21 * ^C

[tinusblaauw]

Hi!

I've just filed a dispute and escalated it to a claim myself.

My results for ks1008.seedhost.net was:

United States
Chicago, Illinois, USA Dallas, Texas, USA

* 91.121.18.109 * 91.121.18.109

Los Angeles, California, USA Miami, Florida, USA

* 91.121.18.109 * 91.121.18.109

New York, New York, USA Palo Alto, California, USA

* 91.121.18.109 * 91.121.18.109

Seattle, Washington, USA Washington, DC, USA

* 91.121.18.109 * 91.121.18.109

Europe
Amsterdam, The Netherlands London, England, UK

* 91.121.18.109 * 91.121.18.109

Traceroute to ks1008.seedhost.net:
----------------------------------
traceroute to ks1008.seedhost.net (91.121.18.109), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.702 ms 2.532 ms 2.560 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 32.832 ms 34.519 ms 33.273 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.863 ms 34.484 ms 33.139 ms
4 41.205.155.142 (41.205.155.142) 43.615 ms 44.542 ms 44.289 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.698 ms 210.610 ms 209.711 ms
6 94.102.162.26 (94.102.162.26) 214.431 ms 210.593 ms 210.138 ms
7 lnd-ix-r3-t3-4.car.belbone.be (80.84.18.0) 214.628 ms 229.491 ms 222.525 ms
8 * * *
9 20g.rbx-1-6k.routers.chtix.eu (91.121.131.13) 226.293 ms 231.655 ms 221.190 ms
10 rbx-4-m1.routers.ovh.net (213.251.191.7) 225.919 ms 223.546 ms 224.853 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *

Traceroute to seedhost.net:
---------------------------

traceroute to seedhost.net (77.235.41.241), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.023 ms 23.885 ms 1.936 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 61.869 ms 36.206 ms 43.963 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.049 ms 32.095 ms 32.807 ms
4 41.205.155.142 (41.205.155.142) 42.529 ms 43.760 ms 43.465 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.711 ms 206.774 ms 210.427 ms
6 94.102.162.26 (94.102.162.26) 211.424 ms 209.680 ms 213.333 ms
7 ams-bgc-r4-t4-1.car.belbone.be (80.84.18.167) 215.540 ms 230.727 ms 216.755 ms
8 ams-ix-r3-t2-3.car.belbone.be (80.84.18.74) 215.011 ms 213.662 ms 214.116 ms
9 crs-tc2.leaseweb.net (195.69.144.215) 213.940 ms 224.937 ms 217.476 ms
10 te1-4.sr1.esy.leaseweb.net (62.212.80.102) 298.888 ms 258.991 ms 223.118 ms
11 r-01.corp.esy.eurosaas.nl (77.235.54.1) 217.636 ms 219.199 ms 219.529 ms
12 77.235.33.35 (77.235.33.35) 214.738 ms 214.584 ms 216.407 ms
13 77.235.41.241 (77.235.41.241) 213.967 ms 216.990 ms 217.502 ms

I don't think I'll see my 12 Euro back, but it's the principle that counts - not the loss of 12 Euro!

[TacitZer0]

My server is down as well. Their loss, my bill is due tomorrow and since I haven't heard anything and still can't access my server, my business will be taken elsewhere. No point in paying 88euro for shotty support.

Seems there must be a major issue if this many people are having the same problem at the same time. Good luck running a decent business with this type of support, I know many people (from many sites) who use resellers and I will for sure be telling them to go elsewhere.

[jfelipesp]

I believe that there is a major issue behind this all lol.

but like others said no matter what the hell happened leaving customers without answers for days is amazingly stupid for your own bussiness.

I my self, ordered a dedicated server from KeyWeb, i'll build my own Torrent Box there, let's see what goes on hehehe



My server is down as well. Their loss, my bill is due tomorrow and since I haven't heard anything and still can't access my server, my business will be taken elsewhere. No point in paying 88euro for shotty support.

Seems there must be a major issue if this many people are having the same problem at the same time. Good luck running a decent business with this type of support, I know many people (from many sites) who use resellers and I will for sure be telling them to go elsewhere.

[tinusblaauw]

Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.

[jfelipesp]

Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html


Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.

[unoriginal]

I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.

[jfelipesp]

Well, i believe the other side having money or not is their(paypal) problem , not ours. i believe if we are entitled the money Paypal will refund it regardless




I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.

[tinusblaauw]

I basically just explained that I didn't get the service I paid in advance for, as well as no correspondence via logged tickets nor email. I included the ticket numbers to paypal. Good luck!

Please keep us posted as to what's going on!


I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.

[TacitZer0]

Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html


Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.


I know several people who have OVH, both directly and through resellers. They aren't having the same issue. My guess is that this guy decided to take our money and run. Each server going down idividually is probably from him not having paid OVH.

Luckily I only missed out on the last couple days since my cycle was running out. Probably why he invoiced me earlier than usual.

[jfelipesp]

i just went to ovh.biz , which is OVH main site.

guess what ? it's in french.

i also did a trace route to ovh.biz with the following result below, i also Bolded two routers in francel, so maybe...maybe could be the law they passed couple weeks ago that is screwing ppl hosted at OVH, it's just a guess:

1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 * * * Timeout.
4 143 ms 152 ms 144 ms 200223045138.host.telemar.net.br [200.223.45.138]
5 147 ms 168 ms 147 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 185 ms 181 ms 154 ms so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.122]
7 145 ms 118 ms 126 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 148 ms 153 ms 126 ms 0.xe-7-1-0.BR2.NYC4.ALTER.NET [152.63.3.170]
9 173 ms 174 ms 143 ms if-3-1.icore1.NTO-NewYork.as6453.net [209.58.26.21]
10 149 ms 167 ms 171 ms if-12-0-0-13.core2.NTO-NewYork.as6453.net [216.6.97.5]
11 181 ms 157 ms 265 ms if-5-0.mcore4.MTT-Montreal.as6453.net [216.6.115.21]
12 206 ms 149 ms 157 ms if-3-0.mcore3.MTT-Montreal.as6453.net [216.6.114.1]
13 264 ms 267 ms 260 ms if-15-0-0.core1.PV1-Paris.as6453.net [216.6.114.46]
14 263 ms 267 ms 245 ms if-12-1.har1.PV0-Paris.as6453.net [195.219.224.37]
15 369 ms 444 ms 238 ms 30g.teleglobe.th1-1-6k.routers.chtix.eu [213.186.32.245]
16 247 ms 279 ms 248 ms 80g.p19-7-6k.routers.chtix.eu [213.186.32.133]
17 369 ms 411 ms 251 ms 10g.p19-52-6k.routers.chtix.eu [213.186.32.230]

18 246 ms 237 ms 264 ms ovh.biz [213.186.33.113]

Done.





Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html




I know several people who have OVH, both directly and through resellers. They aren't having the same issue. My guess is that this guy decided to take our money and run. Each server going down idividually is probably from him not having paid OVH.

Luckily I only missed out on the last couple days since my cycle was running out. Probably why he invoiced me earlier than usual.

[TacitZer0]

Actually OVH.com or OVH.co.uk is their primary website.

Still doesn't change the fact that everyone else I know, 10-15 people, who are using OVH resellers and straight from OVH/Kimsufi (kimsufi is where he's reselling them from) aren't having any issues.

[slacker]

all the servers i have from ovh/kimsufi are running just fine.

[jfelipesp]

OK, here is what i got just now on my e-mail box:

from SEEDHOST <[email protected]>
sender-time Sent at 3:56 PM (GMT+03:00). Current time there: 10:13 PM. ✆
to Joao Felipe Pinto <*********>
date Sun, Sep 27, 2009 at 3:56 PM
subject Downtime



Dear Joao Felipe Pinto,

Due to billing issue from the side of OVH, about 70 servers were shut down this weekend by them and they refuse to admit their mistake, after a long conversation with their staff all servers should be up by tomorrow afternoon, we are sorry for any inconveniance caused, and we are sorry for the unanswered tickets, we just didn't expect to handle that amount in the weekends and we are trieng our best to answer each of them now,



once all servers will be back online, each of our customers will get individual compensation for the downtime caused,

we are sorry for the inconveniance and we will do our best to prevent such issue in the future,



Fahredin Issacov

SEEDHOST CEO.

[unoriginal]

I got the same email about two hours ago. Great, this means that they will tell Paypal the exact same thing and we will probably never get a refund. I guess time will tell whether we actually get the servers back tomorrow or whether our money is gone and the people behind the site are just trying to buy time for themselves.

[jfelipesp]

i'm terminating my services with them either way...


I got the same email about two hours ago. Great, this means that they will tell Paypal the exact same thing and we will probably never get a refund. I guess time will tell whether we actually get the servers back tomorrow or whether our money is gone and the people behind the site are just trying to buy time for themselves.

[TacitZer0]

If it was just a billing mistake, the servers would be back up. He's trying to cover for messing up. No way I'm renewing, and am advising everyone I know to go elsewhere.

[unoriginal]

i'm terminating my services with them either way...

So am I. I just want my damn money back and not a credit from them towards service that I no longer want. People might not be so ticked off if there had been some kind of communication about what was going on. But to stay silent for a week or more while nothing is working is totally unacceptable. Which is sad because when my seedbox was up I got really decent speeds and was quite happy. I'm far from happy right now.

[Scytalle]

I got the same email but luckily I have not been using there server though so I can't comment on it. I switched to another provider earlier. Not that I would expect compensation of any kind. When I canceled my server previously, they mentioned they had no way of giving me a refund. So i did way with them in short order. It was a day after the server was oredered and the server had not even been setup yet.

[jfelipesp]

My server is online again. let's hope i can finish transfering stuff before it goes down again :)

[L33cH]

ppl are you dumm or what?????

this host working more then year and working good why he need to go down???

cuz some fucking paranoid user write here?

[jfelipesp]

look pal...

it could be running for 10 years... if the support/owner simply disappear for 6 days leaving tickets unanswered everywhere what do you want ppl to think ?? "Oh it's OK, we pay, we don't get the support nor we get the boxes we pay... but that's fine. let's trust the poor little guy..."

IMHO if he can't handle the amount of servers he has on his hands... how can we trust again ?!?

the only thing he could've done at LEAST was to issue a mass e-mail at the 1st sight of an issue. which i didn't ... i could less if it was over the weekend... the issues started happening on thursday and ended up affecting everyone over the weekend


ppl are you dumm or what?????

this host working more then year and working good why he need to go down???

cuz some fucking paranoid user write here?

[L33cH]

i did get mass email from them .

[jfelipesp]

you did indeed.
like everyone else... but on sunday !
like a week after the servers started going out


i did get mass email from them .

[L33cH]

dude dont over react its been only 3 days

[jfelipesp]

3 days for you, my box was down for 2 days on friday
saturday and sunday adds up to 5 days.

and NO, i'm not over reacting.
Overract is if i bitch about YouTube or Gmail being offline while they are free services...but i do have the right to bitch about a PAID service!


dude dont over react its been only 3 days

[unoriginal]

My server is online again. let's hope i can finish transfering stuff before it goes down again :)

At least that's one person. My box is still down and shows no signs of life yet. Did you notice any data missing off of yours when it came back up? I have some things on there I would prefer not to have to download all over again.

[paramex]

3 days for you, my box was down for 2 days on friday
saturday and sunday adds up to 5 days.

and NO, i'm not over reacting.
Overract is if i bitch about YouTube or Gmail being offline while they are free services...but i do have the right to bitch about a PAID service!


dude dont over react its been only 3 days

You ARE overreacting. It's online now don't spread the hate. ;)

[jfelipesp]

Mine was intact



My server is online again. let's hope i can finish transfering stuff before it goes down again :)

At least that's one person. My box is still down and shows no signs of life yet. Did you notice any data missing off of yours when it came back up? I have some things on there I would prefer not to have to download all over again.

[paramex]

My seebox is back online as well. And the stuff are intact so all is good.

[unoriginal]

My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

[jfelipesp]

ks1003 for me



My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

[seedhost-net]

ks1003 is up already from yesterday, all other servers should be up in next 30-60mins, thanks.

ks1003 for me



My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

[tinusblaauw]

This is the biggest load of crap I have ever heard! It's now about 9 days that all service is OFF FOR MY BOX! I've since went and switched to a different provider. My server was ks1008 - it is still down. I don't care about getting 'refunded with server time'. I want my money. This is blatant stealing.



ks1003 is up already from yesterday, all other servers should be up in next 30-60mins, thanks.

ks1003 for me

[unoriginal]

Well my I finally have FTP access but the web gui is still down. Any idea when I will have full use of the seedbox again?

[seedhost-net]

If FTP is working, then server is up maybe uTorrent crashed or something, please open an support ticket so it can be resolved,

Best Regards,
SEEDHOST TEAM.

Well my I finally have FTP access but the web gui is still down. Any idea when I will have full use of the seedbox again?

[splatmatic]

ks1106.seedhost.net is still down...

[paramex]

ks1051 is down again around afternoon GMT 29 Sept 09

Well it's up now but the speed isn't good. We'll see.

I can confirm that the speed is good again, thx seedhost, hope this stays well.

[seedhost-net]

Dear SEEDHOST.NET customers and FST members,
as of now all issues with OVH resolved, all servers are up and running, everyone who opened support ticket or sent an email and had server down due to this issue recieved 7 days free of service as compensation, if someone still have any issues you can contact our support department via customer area or at email : [email protected],

Best Regards,
SEEDHOST TEAM.

[unoriginal]

If you have any more problems that cause people to go offline could you post an update here instead of waiting 3 or 4 days and sending a mass email instead? I think people would have been a lot less upset at being in the dark if we had some idea of what was going on.

[seedhost-net]

You are right, there was a delay in the communication because the issue happend during weekend when there was little staff in office and they had to answer tickets and to solve the issue, the priority was to solve the issue as fast as possible, however FST is not our Help Desk or Anouncment desk, we did send a mass email as soon as we could.


If you have any more problems that cause people to go offline could you post an update here instead of waiting 3 or 4 days and sending a mass email instead? I think people would have been a lot less upset at being in the dark if we had some idea of what was going on.

[unoriginal]

Then could you use your own suggestion and post an announcement to that part of you website as well as sending a mass email? Its just that there are many ways of communicating with your customers and I know that looking at a company's website would certainly be something I would check if there were any issues. And personally I think the big mess last week would have certainly qualified for even a quick post and then an update or two later on when things were back online.

The last post I see there: http://www.seedhost.net/members/announcements.php
is from back in August.

[carressith]

I ordered my dedicated server thursday 4 days ago, and i have not got any email from them. i also filled out two tickets and no email from them or reply

Their site claims 24/7 REAL Support
Within 24 hours setup

i paid them on Thursday and i still dont have my server i PAID for. i see seedhost.net is apart of this site and i hope at least i could get contact with him or her. since they did go on this site yesterday. since it seems the only way to contact them

i also hope that i get reimbursed the days that i dont have my server i would like to my month to start when i get my service.

[foxywoxy]

I've been with these for over a year now, and I've not got a bad thing to say about them. If I've ever had any problems the team have always sorted it out (maybe not instantly, but it always got sorted) and they even extended my payment date one month when I had no money to renew. Speed and reliability are also superb.

I only have the minimum option as below, but it's great for what I use It for. I highly recommend If you need a ratio boost etc etc.

Shared box 60Gb
Active Torrents: 5
FTP Access: Yes
VNC aAccess : Yes
Software: uTorrent(1.8.5)+webGUI
Hard Disk: 60GB (Each customer)
Disk type: SATA2
SwitchPort: 100mbps
Traffic: Unlimited
€12.00 EUR Monthly