One of the many things wrong with Comcast

[Rart]

And why the merger with TWC should NOT happen.

http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call

[Skiz]

Yep. Unfortunately, not a lot of that was too surprising. That call with Block was insane.

More and more corps are doing this sort of thing tho. A friend of mine works at Wells Fargo as a branch manager. They have a similar policy of constantly trying to sell customers on new accounts, services, cards, etc. They call them "Customer Solutions". Part of their balanced scorecard is how well they (i.e. how many) of these solutions they obtain. His boss is located in the office next to him and is in proximity to hear his conversations with customers. He says he is often times in the middle of a conversation and he'll be getting IM's about "solutions" he should be pitching this particular individual. Remember, his boss can hear all of his conversations in the next office. That's the sort of thing that would run me right out of there. As mild tempered as I am, that would piss me off real quick.

[megabyteme]

Block continued to say the same things, and was stuck in an endless loop with the Concast rep.


What NEEDS to be said with this kind of "service":

Customer: I am calling to cancel my service.

Rep: Why... [blah, blah, blah]

C: Nope, I simply want to cancel.

Rep: Why? [infinitum]

C: Cancel, please.

Rep: [Offers]

C: Cancel it.

Rep: [tears]

C: CANCEL.

Rep: [I've got wife and kids]

C: LET ME SPEAK TO YOUR BOSS' BOSS. NOW!

C: *Yell at boss' (they won't actually let you skip a level, but I've found it gets a message across) head until service is canceled and you feel better*


Not saying any of this should be necessary, but it avoids an endless battle.

[Skiz]

"I'm moving to Burma."

[megabyteme]

"I'm moving to Burma."

I only listened to half of it. Did he actually say that? :lol:

[Skiz]

"I'm moving to Burma."

I only listened to half of it. Did he actually say that? :lol:

lol. No. I was just thinking that would be the best thing to say to abruptly end the call in that situation.

[megabyteme]

Overly Attached Cable Provider: Is there anything we can do to get you to stay in the US?

[piercerseth]

Overly Attached Cable Provider: Is there anything we can do to get you to stay in the US?
Can't spell upsell without a U or S. I guess this is how you stay competitive when you have a primarily service based economy.

That call was like listening to Rain Man try to navigate a flowchart. Soulcrushing.


EDIT: I was wrong. This is how you stay competitive:
http://motherboard.vice.com/read/the-fliers-full-of-lies-comcast-used-to-kill-off-a-local-internet-competitor?trk_source=recommended

[megabyteme]

EDIT: I was wrong. This is how you stay competitive:
http://motherboard.vice.com/read/the-fliers-full-of-lies-comcast-used-to-kill-off-a-local-internet-competitor?trk_source=recommended


Comcast and SBC also funded "polls" in which citizens were asked questions like "should tax money be allowed to provide pornographic movies for residents?"

This could have backfired on them. :O

Me: As quickly as possible!!! :w00t:

[piercerseth]

Comcast and SBC also funded "polls" in which citizens were asked questions like "should tax money be allowed to provide pornographic movies for residents?"
This could have backfired on them. :ohmy:

Me: As quickly as possible!!! :w00t:

:D Comcast could definitely improve their retention if they funded more poles.

[megabyteme]

They certainly do. It is such a massive issue online. Look at what happened when Australia tried to block it.


The internet is for porn... :happy:

[Artemis]

Block continued to say the same things, and was stuck in an endless loop with the Concast rep.


What NEEDS to be said with this kind of "service":

Customer: I am calling to cancel my service.

Rep: Why... [blah, blah, blah]

C: Nope, I simply want to cancel.

Rep: Why? [infinitum]

C: Cancel, please.

Rep: [Offers]

C: Cancel it.

Rep: [tears]

C: CANCEL.

Rep: [I've got wife and kids]

C: LET ME SPEAK TO YOUR BOSS' BOSS. NOW!

C: *Yell at boss' (they won't actually let you skip a level, but I've found it gets a message across) head until service is canceled and you feel better*


Not saying any of this should be necessary, but it avoids an endless battle.

A small segue but sort of on the same subject, my Galaxy S4 committed suicide (awwwwwww......) but it was under warranty. Fairy nuff, off I trot to the local 'shop' for my supplier. I ran into a person of a suntanned persuasion from a large country known for it's curry and dangerous traffic who asked me mobile number and then completely ignored me and explained that the plan I am on is no longer available and that if I 'upgrade' to a new plan (which costs more :mad3:) then I will be able to get a brand new phone for free....

Now a. I would really like my phone fixed (it's pretty sad though they will have to replace the CPU board and charger board) and b. why would I want to DOWNGRADE to a Sony Xperia M2!!!!!

In the end I simply stopped talking to her and asked to speak to the other representative (it was either that or start swearing). I have a long fuse, I used to work the other side of customer relations but at least I fucking listened to the customer!

Hard sells always leave me cold, but if you aren't even going to listen to what I am trying to say then I find that if you stop talking only the most brazen can keep up the rhythm for long....

[mugendc4]

I wished I had the option for Google Fibers but unfortunately I'm either stuck with Att or Time Warner (Pick your poison) :/