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View Full Version : Is My Modem Broken ?


Dark Ride
06-21-2004, 06:52 AM
My modem can't connect to remote server anymore.It's a 56k modem (Lucent/Agere SoftModem).Yesterday it worked perfectly, and now it says "Cannot connect to remote server ...".Now I have to use my other modem with which I get a horrible connection speed (36 kb and less :( )

What could be the problem, is it broken ?

here's the query log:

06-21-2004 07:54:26.089 - File: D:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
06-21-2004 07:54:26.119 - File: D:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
06-21-2004 07:54:26.139 - File: D:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
06-21-2004 07:54:26.149 - File: D:\WINDOWS\System32\modemui.dll, Version 5.1.2600
06-21-2004 07:54:26.159 - File: D:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
06-21-2004 07:54:26.159 - Modem type: Agere Systems PCI Soft Modem
06-21-2004 07:54:26.159 - Modem inf path: oem10.inf
06-21-2004 07:54:26.159 - Modem inf section: MONTBLANC_Modem
06-21-2004 07:54:26.159 - Matching hardware ID: pci\ven_11c1&dev_048c&subsys_044c11c1
06-21-2004 07:54:26.479 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:54:26.489 - Initializing modem.
06-21-2004 07:54:26.499 - Send: AT<cr>
06-21-2004 07:54:26.519 - Recv: AT<cr>
06-21-2004 07:54:26.519 - Command Echo
06-21-2004 07:54:26.539 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.539 - Interpreted response: OK
06-21-2004 07:54:26.549 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.549 - Recv: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.549 - Command Echo
06-21-2004 07:54:26.559 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.559 - Interpreted response: OK
06-21-2004 07:54:26.569 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:54:26.569 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.569 - Interpreted response: OK
06-21-2004 07:54:26.569 - Waiting for a call.
06-21-2004 07:54:26.579 - Send: at+vcid=1<cr>
06-21-2004 07:54:26.589 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.589 - Interpreted response: OK
06-21-2004 07:54:26.599 - Send: ATS0=0<cr>
06-21-2004 07:54:26.599 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.599 - Interpreted response: OK
06-21-2004 07:54:26.599 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:54:26.609 - Initializing modem.
06-21-2004 07:54:26.619 - Send: AT<cr>
06-21-2004 07:54:26.619 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.619 - Interpreted response: OK
06-21-2004 07:54:26.629 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:54:26.649 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.649 - Interpreted response: OK
06-21-2004 07:54:26.659 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:54:26.659 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:54:26.659 - Interpreted response: OK
06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier
06-21-2004 07:55:36.009 - Hanging up the modem.
06-21-2004 07:55:36.019 - Send: ATH E1<cr>
06-21-2004 07:55:36.019 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.019 - Interpreted response: OK
06-21-2004 07:55:36.019 - 115200,8,N,1, ctsfl=1, rtsctl=2
06-21-2004 07:55:36.019 - Initializing modem.
06-21-2004 07:55:36.029 - Send: AT<cr>
06-21-2004 07:55:36.029 - Recv: AT<cr>
06-21-2004 07:55:36.029 - Command Echo
06-21-2004 07:55:36.029 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.029 - Interpreted response: OK
06-21-2004 07:55:36.039 - Send: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:55:36.049 - Recv: AT &F E0 &C1 &D2 V1 S0=0&#092;V1<cr>
06-21-2004 07:55:36.049 - Command Echo
06-21-2004 07:55:36.059 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.059 - Interpreted response: OK
06-21-2004 07:55:36.069 - Send: ATS7=60S30=0L0M1&#092;N3%C1&K3B0B15B2X3<cr>
06-21-2004 07:55:36.069 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.069 - Interpreted response: OK
06-21-2004 07:55:36.079 - Waiting for a call.
06-21-2004 07:55:36.089 - Send: at+vcid=1<cr>
06-21-2004 07:55:36.089 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.089 - Interpreted response: OK
06-21-2004 07:55:36.099 - Send: ATS0=0<cr>
06-21-2004 07:55:36.099 - Recv: <cr><lf>OK<cr><lf>
06-21-2004 07:55:36.099 - Interpreted response: OK
06-21-2004 07:55:36.099 - Session Statistics:
06-21-2004 07:55:36.099 - Reads : 61 bytes
06-21-2004 07:55:36.099 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,04,07,09,0A,0D,0F,14,16,19,1B,20,25,26,27,2B,2D,2E,31,33,35,36,37,3C,
3D,46,49,4F,50,51,52,53,54,57,58,59,5E,61,62,64,68,69,6C,70,73,77,7B,7E,7F,
82,83,84,85,87,88,89,8A,8B,8C,8E,98,9C,9F,A0,A1,A5,A6,A9,AE,B2,B3,B4,B5,B7,
B8,BB,BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.30
ATI4 - Built on 05/23/2003 10:44:01
ATI5 - 2.1.30, PCI, Perseus, 19
ATI6 - OK
ATI7 - PCI
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,04,07,09,0A,0D,0F,14,16,19,1B,20,25,26,27,2B,2D,2E,31,33,35,36,37,3C,3D,
46,49,4F,50,51,52,53,54,57,58,59,5E,61,62,64,68,69,6C,70,73,77,7B,7E,7F,82,83,
84,85,87,88,89,8A,8B,8C,8E,98,9C,9F,A0,A1,A5,A6,A9,AE,B2,B3,B4,B5,B7,B8,BB,
BC,C1)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.30
ATI4 - Built on 05/23/2003 10:44:01
ATI5 - 2.1.30, PCI, Perseus, 19
ATI6 - OK
ATI7 - PCI


Please :helpsmile: HELP &#33;&#33;&#33;
lynx
06-21-2004, 08:07 AM
06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?
Dark Ride
06-22-2004, 12:13 AM
Originally posted by lynx@21 June 2004 - 08:15

06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?
Answers:

1.) Yes, Pulse dialing is correct
2.) No I haven&#39;t edited anything :huh:

Thanks for trying to help lynx

EDIT: The modem sound if ON.I can&#39;t hear the dial tone.
tesco
06-22-2004, 01:03 AM
I think if you just reinstall modem drivers, and delete then recreate the dialup connection, your sure to fix the problem.

btw, where do you live that you still use pulse dialing :blink:
Virtualbody1234
06-22-2004, 01:06 AM
Originally posted by Dark Ride+21 June 2004 - 18:21--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Dark Ride @ 21 June 2004 - 18:21)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-lynx@21 June 2004 - 08:15

06-21-2004 07:54:26.659 - Dialing.
06-21-2004 07:54:26.669 - Send: ATDP####<cr>
06-21-2004 07:55:36.009 - Recv: <cr><lf>NO CARRIER<cr><lf>
06-21-2004 07:55:36.009 - Interpreted response: No Carrier

Questions:
1) Pulse dialing? - is that correct?
2) number #### - if you edited that yourself that&#39;s ok, but was it the correct number?

Also, look at the modem properties, try turning modem sound on if it is off.
Can you hear the dial tone? Do you hear the line ringing?
Answers:

1.) Yes, Pulse dialing is correct
2.) No I haven&#39;t edited anything :huh:

Thanks for trying to help lynx

EDIT: The modem sound if ON.I can&#39;t hear the dial tone. [/b][/quote]
Is the phone line properly connected to the modem?
james_bond_rulez
06-22-2004, 01:19 AM
is the modem connected to your computer? :huh:
Dark Ride
06-22-2004, 01:57 AM
The phoneline is connected properly to the modem and the modem is also connected to the PC, otherwise the the system wouldn&#39;t recognize the modem (it&#39;s a PCI modem).

I will try to re-install the modem and make a new connection.
delphin460
06-22-2004, 03:20 AM
i would suggest this is just your service provider having problems , always the best option is to first ring them and ask if there is a fault mate ,
Dark Ride
06-22-2004, 05:02 AM
Iit is not the service provider.I can connect with my other modem.

This is soooo frustrating :frusty:
Spicker
06-22-2004, 02:40 PM
Originally posted by Dark Ride@22 June 2004 - 06:10
Iit is not the service provider.I can connect with my other modem.

This is soooo frustrating :frusty:
then use the other modem and throw this one away :lol: :D


am i not the smartest guy on earth B) :01:
tesco
06-22-2004, 03:32 PM
Originally posted by jaigandhi5+22 June 2004 - 09:48--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (jaigandhi5 @ 22 June 2004 - 09:48)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-Dark Ride@22 June 2004 - 06:10
Iit is not the service provider.I can connect with my other modem.

This is soooo frustrating :frusty:
then use the other modem and throw this one away :lol: :D


am i not the smartest guy on earth B) :01: [/b][/quote]
But the other one connects at only 36kbps or something like that, so he wants the 56k one to connect.
Spicker
06-22-2004, 04:02 PM
hmmm how much are modems these dayz??

300&#036;&#036;???

well i can get them for like less than 20&#036;CDN :lol: :smilie4:
kaiweiler
06-22-2004, 04:12 PM
If the modem came from your ISP when they came to set up your connection (if they did) then call them up and tell them your not happy with it, they&#39;ll deliver you a new one free of charge :P
tesco
06-22-2004, 04:13 PM
Originally posted by kaiweiler@22 June 2004 - 11:20
If the modem came from your ISP when they came to set up your connection (if they did) then call them up and tell them your not happy with it, they&#39;ll deliver you a new one free of charge :P
It doesn&#39;t work that way with dial-up :lol:
Virtualbody1234
06-22-2004, 04:24 PM
Originally posted by ROSSCO_2004+22 June 2004 - 10:21--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (ROSSCO_2004 @ 22 June 2004 - 10:21)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-kaiweiler@22 June 2004 - 11:20
If the modem came from your ISP when they came to set up your connection (if they did) then call them up and tell them your not happy with it, they&#39;ll deliver you a new one free of charge&nbsp; :P
It doesn&#39;t work that way with dial-up :lol: [/b][/quote]
That may depend on where you are. It&#39;s a big world.
kaiweiler
06-22-2004, 04:30 PM
Originally posted by ROSSCO_2004+22 June 2004 - 12:21--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (ROSSCO_2004 @ 22 June 2004 - 12:21)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-kaiweiler@22 June 2004 - 11:20
If the modem came from your ISP when they came to set up your connection (if they did) then call them up and tell them your not happy with it, they&#39;ll deliver you a new one free of charge&nbsp; :P
It doesn&#39;t work that way with dial-up :lol: [/b][/quote]
It sure did here...
I&#39;ve done it.
That was back before the good days of high speed mind you, but sure it works :rolleyes:
orcutt989
06-22-2004, 05:15 PM
Originally posted by jaigandhi5@22 June 2004 - 16:10
hmmm how much are modems these dayz??

300&#036;&#036;???

well i can get them for like less than 20&#036;CDN :lol: :smilie4:
Why would you pay for a 56k modem for 300&#036;??? You could get a Cable modem for a year, and it wouldnt cost that much.
Spicker
06-22-2004, 06:40 PM
Originally posted by orcutt989+22 June 2004 - 18:23--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (orcutt989 @ 22 June 2004 - 18:23)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-jaigandhi5@22 June 2004 - 16:10
hmmm how much are modems these dayz??

300&#036;&#036;???

well i can get them for like less than 20&#036;CDN :lol:&nbsp; :smilie4:
Why would you pay for a 56k modem for 300&#036;??? You could get a Cable modem for a year, and it wouldnt cost that much. [/b][/quote]
lol i was being sarcastic <_< ;) :lol:
Dark Ride
06-22-2004, 07:15 PM
The point is , that I bought the modem a few days ago.And I don&#39;t have enough money to buy a new one now.I am 17 and I am not rich. OK ?
tesco
06-22-2004, 07:35 PM
Originally posted by Dark Ride@22 June 2004 - 14:23
The point is , that I bought the modem a few days ago.And I don&#39;t have enough money to buy a new one now.I am 17 and I am not rich. OK ?
You just bought it? then return it it is probaably incompatible or broken, not worth trying to fix. Just get a different one.
Spicker
06-22-2004, 07:47 PM
yea i wud go fight with the store owner u got it from :angry:

:)
Dark Ride
06-23-2004, 02:21 AM
But the modem worked perfectly.I bought the modem because my previous modem had nthe same problem as the new.It just stopped working, and I don&#39;t know why.

Therefore I think maybe something is wrong with my PC, because this modem just stopped working like thje previous, for no reason. :frusty:

If I can&#39;t fix this I will return the modem and get a new one and see what will happen&#39;
lynx
06-23-2004, 02:43 AM
Assuming you are on BT, do you have the 1571 answerphone service?

If you&#39;ve got an answerphone message waiting the dialtone changes, it can screw up
some modems.

Edit: just remembered, you usually get "No dial tone" if that&#39;s the case, but it is still worth looking in to.
Dark Ride
06-23-2004, 05:05 AM
No.There&#39;s no answering machine.

This is so annoying.And I&#39;m mad because I don&#39;t know why the modem doesen&#39;t want to connect.
If I knew what&#39;s the problem, at least :frusty:
orcutt989
06-24-2004, 02:11 AM
Originally posted by jaigandhi5+22 June 2004 - 18:48--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (jaigandhi5 @ 22 June 2004 - 18:48)</td></tr><tr><td id='QUOTE'>
Originally posted by orcutt989@22 June 2004 - 18:23
<!--QuoteBegin-jaigandhi5@22 June 2004 - 16:10
hmmm how much are modems these dayz??

300&#036;&#036;???

well i can get them for like less than 20&#036;CDN :lol: :smilie4:
Why would you pay for a 56k modem for 300&#036;??? You could get a Cable modem for a year, and it wouldnt cost that much.
lol i was being sarcastic <_< ;) :lol: [/b][/quote]
OMFG I LEIK <3 UU????&#33;?&#33;?&#33;?&#33;?@&#036;@&#036;@&#036;



:rolleyes: