Skiz
01-19-2005, 12:59 PM
OK, the laptop belongs to one of my employees and she said it was "running slow and acting funny". Boy did those turn out to be the understatments of the year. I've been going head-to-head with this thing for about two hours now and I'm only beginning to make some headway. Here are some of the problems I'm having if anyone wants to render aid:
HP Pavilion xt412
Windows XP Home
Intel~1594 Mhz
256 MB RAM
As soon as I boot the thing up I begin to see all the familiar signs of spyware; Musicmatch, Weatherbug, etc. After I get looking around though, I see that there isn't a single spyware removal tool anywhere on the whole machine, NOTHING. So I go to my pc and put Ad-Aware SE and HiJackThis! on a disc and run it in the laptop. Ad-Aware SE comes up with 1122 "objects" (and that's w/o updating the objects, which are 129 days old) and HiJackThis! gives me a whole list of ugly stuff. I can't post the log though b/c it's on the laptop.
I look around and see a Norton Anti-Virus icon so I try that but an error pops up that states:
Norton Integrator could not initialize the current frame class. Please make sure that you did not directly run the integrator.
I've cleaned up a ALOT of the junk but I need to get the internet working so I can post the HiJackThis! log at their forum or here (or both) and begin digging some of this stuff out of the registry.
I have a cable connection that I use for my pc and if I'm correct, I should be able to plug the ethernet cable into the laptop and have a connection, easy as that. Well I don't, have a connection that is. If I double-click the IE icon, it opens but there is nothing in the URL spot and it says there is no page to display. If I attempt to enter a valid URL such as Google, I get 'The page cannot be displayed' and the URL changes to "res://ibuwf.dll/http_404.htm".
I look at msconfig > startup to poke around a little more and see 71, yes 71 items are listed. Of these, about 55-60 are running. I'm going to go threw and look them all up tommorow I guess.
But I guess the first thing I need to figure out is how to get the internet working on the laptop. Any help is appreciated.
HP Pavilion xt412
Windows XP Home
Intel~1594 Mhz
256 MB RAM
As soon as I boot the thing up I begin to see all the familiar signs of spyware; Musicmatch, Weatherbug, etc. After I get looking around though, I see that there isn't a single spyware removal tool anywhere on the whole machine, NOTHING. So I go to my pc and put Ad-Aware SE and HiJackThis! on a disc and run it in the laptop. Ad-Aware SE comes up with 1122 "objects" (and that's w/o updating the objects, which are 129 days old) and HiJackThis! gives me a whole list of ugly stuff. I can't post the log though b/c it's on the laptop.
I look around and see a Norton Anti-Virus icon so I try that but an error pops up that states:
Norton Integrator could not initialize the current frame class. Please make sure that you did not directly run the integrator.
I've cleaned up a ALOT of the junk but I need to get the internet working so I can post the HiJackThis! log at their forum or here (or both) and begin digging some of this stuff out of the registry.
I have a cable connection that I use for my pc and if I'm correct, I should be able to plug the ethernet cable into the laptop and have a connection, easy as that. Well I don't, have a connection that is. If I double-click the IE icon, it opens but there is nothing in the URL spot and it says there is no page to display. If I attempt to enter a valid URL such as Google, I get 'The page cannot be displayed' and the URL changes to "res://ibuwf.dll/http_404.htm".
I look at msconfig > startup to poke around a little more and see 71, yes 71 items are listed. Of these, about 55-60 are running. I'm going to go threw and look them all up tommorow I guess.
But I guess the first thing I need to figure out is how to get the internet working on the laptop. Any help is appreciated.