BTMusic problem

I am from the UK and over the last 1-2 weeks I have been unable to log into my account. "The connection was reset
The connection to the server was reset while the page was loading."

Has anyone else having the same problem ?

MY ISP is VM cable. Maybe it's possible they are blocking me ??

I did a tracert and here is the result:

Tracing route to btmusic.eu [193.189.73.82]
over a maximum of 30 hops:

1 225 ms 228 ms 106 ms 10.12.64.1
2 101 ms 118 ms 125 ms 80.195.192.5
3 256 ms 133 ms 150 ms bre-bb-a-ge-200-0.inet.ntl.com [195.182.178.10

4 141 ms 230 ms 311 ms 212.43.162.218
5 241 ms * 258 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
6 57 ms 108 ms 97 ms 193.159.225.237
7 198 ms 189 ms 208 ms 217.239.37.197
8 248 ms 233 ms 180 ms 217.6.48.138
9 276 ms 175 ms 162 ms taro-wawa1-so-5-0-0-0.net.ipartners.pl [157.25
.98]
10 88 ms 202 ms 203 ms taro-krakow.net.ipartners.pl [157.25.4.214]
11 250 ms 242 ms 307 ms krakow-ge-0-1-0.net.ipartners.pl [157.25.4.174

12 270 ms 220 ms 188 ms do-ceti.ipartners.pl [217.153.104.10]
13 174 ms 179 ms 217 ms 195.150.0.138
14 230 ms 261 ms 340 ms looz-gw.ceti.pl [62.121.132.210]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks

I have the same problem

Have the same problem. Times out after 62.121.132.210 from ovh(france)also. And from my home isp,same thing. A while ago ,a friend in the US had the same issue,couldn't access it for a few weeks. Then everything returned to normal,no explanation why. Their irc help said they were blocked by his isp,seems there's more to it.

It's a routing problem. These things happen from time to time with every isp, they'll have a dodgy router that needs fixing - tell them about it. In the meantime you can probably get a different route by going through a public proxy (such as navydog.com) and connect that way. It's not intentional blocking.