Seedunlimited service

I have a box from seedunlimited, and normaly i have no problems with it.
In december from the past year i get a update.
Nothing works good anymore, when i make a tor it take a long time before its been make.
Now i have a other box token in feb and its smaller from 750gb to 700 gb the problem its te same.
I send a ticket an nobody respons.

Now i cant even get on my box, and send a ticket and get a ansher.

beast,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below.

Ticket ID: XXX-XXX
Subject: error box
Department: Support
Priority: Low
Status: Open

You can check the status of or reply to this ticket online at: <removed>

Kind regards,

Seed Unlimited
Nothing has done yet, i even cant see what the ticket says.
I repl this mail and get it back becource its te wrong emailadres.
I have no other becource i cant come in the site to see of do anything there.

The have no other way to contact them when users have a problem.
i have paid for a year and hope to get soon on my box.

Beast