| Emma: Great news! As an existing Virgin Media Cable customer, you qualify for exclusive offers and savings. How may I help you with your Mobile purchase today? |
| You: Hiya |
| You: I'm looking for something for £15 a month, max £17.50 |
| You: 400 any network minutes, 300 minimum |
| You: at least 400 texts, and some internet |
| Emma: I will be happy to walk you through the offers available with us. |
| Emma: Just to check before we move on, do you have Virgin Mobile or SIM only on contract? |
| You: I would like a phone too please. We currently have broadband, and phone |
| You: would be happy to sign a contract that comes with a good phone |
| You: (mobile) |
| Emma: Thank you for confirming. |
| Emma: In the meantime, let's move this chat and make it a window of its own. That way, you'll still see this web page while we chat. Please click 'Move My Chat' to move it now. |
| You: I like this new window. Thank you |
| Emma: Thank you for moving the chat. |
| Emma: Is there a particular phone you are interested in or shall I help you choose one? |
| You: Android is fine, but it will need to be update-able to the lates version of the OS |
| You: help from there please.... |
| Emma: Alright. |
| Emma: What features are you looking for in your phone? |
| You: an update-able operating system |
| You: nothing else matters as much |
| You: true story |
| Emma: Fine. |
| Emma: To recommend right tariff, may I know how many minutes, texts and Mobile Web do you need in a month? |
You: You: Hiya
You: I'm looking for something for £15 a month, max £17.50
You: 400 any network minutes, 300 minimum
You: at least 400 texts, and some internet
Emma: I will be happy to walk you through the offers available with us. |
| You: Something like that perhaps? |
| Emma: I am sorry for that. |
| You: no worries |
| Emma: Are you looking to get phone free with the tariff or would you like to pay a little for the handset to keep the tariff low? |
| You: As long as it's within the parameters i've provided you with, I cannot see a problem. |
| You: So free phone |
| You: within those parameters |
| Emma: Alright, allow me a moment while I get information on the right deal for you. Will that be okay? |
| You: What kind of value phone could I get roughly? ^^ Yeah, sure. |
| You: So I can look some up in the meantime. Just a ballpark figure if you could. |
| You: I'm looking at the £150 mark at the moment, am I hawt, or cold? |
| Emma: Thank you for waiting, I appreciate your patience. |
| Emma: Based on the information you gave me, I recommend you to go for the Samsung Galaxy Ace with Essential £20 tariff a month with free handset with a 24 month contract. |
| You: Well, for around the same price, how about an xperia active? |
| You: You somehow missed my parameters btw] |
| You: You're basically just reading the website behind the chat window. Aren't you. I've seen that. |
| Emma: We can only offer the deals available online. |
| You: Then why the hell are you bothering me. I can probably read better than you. |
| You: You aren't even called Emma ffs |
| You: unemployable doletard |
| Emma: I would like to ask you to stay calm and approach this issue professionally. I will assist you as much as I possibly can. |
| You: How can you assist me if you're just reading the webpage I already have up. |
| You: and taking twenty times as long over it. |
| Emma: I completely understand your concern but we can only offer the deals available online without making any change. |
| You: Then how exactly are you going to assist me? This chat window pops up on a specific page of your website. And all you can do is read it and then copy / paste it? Is that really your job? Human copy/paste machine. hahahahahahahaha |
| You: That is hilarious. I love it. :) |
| Emma: I am sorry for the inconvenience but we are bound with the policies and we can only assist you with the online deals. |
| You: I would be happy to talk to you all day. |
