Seedbox@Giga-International

Re: Seedbox@Giga-International

may be he is trying to leech with less num of leechers

Re: Seedbox@Giga-International

Quote:

Originally Posted by mummysboy

i have been using giga for the last month
Downstram = 9MB/s
upstream = 100Kb/s

It sucks - but hey, it might just be a bad box :s

mayb u should look at the setting of ur utorrent cuz thats a lil weird, btw how long did they took them to set up ur box?

Re: Seedbox@Giga-International

i use flux

and that box goes to the all the big places:

And ref number of leechers - not a factor, its connecting to all leechers in the swarm.

Its just a shit box.

I dont use utorrent.

I use torrentflux-b4rt MUCH Better.

And ref them setting it up -

1 week from paying them i got the server
they then take 6 hours to reply to service help

the box has been up and down like a whores drawers - i do not recommend them.

Re: Seedbox@Giga-International

Quote:

Originally Posted by mummysboy

i use flux

and that box goes to the all the big places:

And ref number of leechers - not a factor, its connecting to all leechers in the swarm.

Its just a shit box.

I dont use utorrent.

I use torrentflux-b4rt MUCH Better.

And ref them setting it up -

1 week from paying them i got the server
they then take 6 hours to reply to service help

the box has been up and down like a whores drawers - i do not recommend them.

well i got my server yesteday, set up utorrent and ftp on linux let me tell u my download speed amzaing saw up to 11mb/s upload 7mb/s thats the most upload ive seen and mi upload goes around 2-5mb/s so i think u just had a bad box u should talk to them, and seriously there support have bene great honestly i think Giga-Internation r worth it, in 3 days u get the box and then awesome speeds =)

Re: Seedbox@Giga-International

Hello everyone, and here is my story about Giga-International.

First I was treated nice, they replied to my emails they did what they could to satisfy me, but then after a few months, they started to reply with LONG intervals (24 hours or even more, sometimes you have to send it TWICE) ..

This is not what I interpret as 24-HOUR SUPPORT ..

Also ..

When we actually DID have problems and really needed them, the first thing I did was to write them, they then told that the software RAID1 (Which we paid 80€ for in extras) was broken, aka. one disk was broken.

Fine I said, then it should still be running, right? .. No .. One of their incompetent employees pulled out the disk, no dismounting or waiting for my permission, they BROKE the MBR, they BROKE alot of data on the disk, and we were dead with 1 week of downtime so I decided to close the server and find somewhere else.

The site had 10.000 users, 6.000 online at most of times visiting every 30 minutes.

I asked for the money back for the RAID1 and the months subscription, but they refused and said that I could pay to their PayPal for support because they did not want to spend more time with me ..

And this is where I go .. Why the heck did you start a hosting company if you cannot even maintain your own customers? What is wrong with RAID1, why does it have to be so hard for you to replace a disk, and why don't you ask for your customers permission?

After long emails with days in interval of answers they put up the system to a rescue system, I was able to transfer the files via SCP and then I am off, and glad that I am not a customer at Giga-International and never will be again !

This was the PayPal threat they sent me:

Quote:

Originally Posted by Giga-International.com

Dear Mr,

our support team has invisted hours and hours for you during the last days -
on a free basis - to make your server work again.
It is your responsibility to make backups of your data, this is also appointed
in our general terms and conditions under § 1:

(7) The responsibility for backups of his data lies with the customer, not the
provider.

Thus, all we HAD TO do was to replace the broken harddrive with a new one,
rebuild your RAID1 (or reinstall a new system) and that's it - any broken /
lost / destroyed data then is your responsibility. We're not in charge of
repairing YOUR system, YOUR files and YOUR data. You can pay us for this or
you have to do it on your own.

Though it wasn't our duty we supported you with this problem and tried to help
you as good as we can.
However, what we get from you as a "Thank you" is invectiveness and slander.

We certainly understand that you're angry because your server hasn't been
available for a long time.
But: We're not responsible for this problem, we have done everything what we
had to do and much more than that - and we're not willing to spend more time
on this problem which hasn't been caused by us, just to be attacked by you
again and again. This is a behaviour which isn't tolerated by us.

We're sure you will be able to fix this problem using your knowledge about
servers and Linux systems.
If you need our help again, just send 25 Euros per 15 minutes support time to
our paypal-account [email protected] and we will immediately work
on your system and data again.

We will not refund you any money.
Thanks for your understanding.

Best regards,

Michael Bölke
Geschäftsführung / executive board

Giga-Hosting.biz GbR
Ges. Michael Bölke & Michael Herpich
Aschauer Straße 32a
81549 München
http://www.Giga-Hosting.biz

E-mail: [email protected]
Tel.: +49 (0) 89 212 683 72
Fax: +49 (0) 89 216 658 62
___________________________________________________________

Bitte ändern Sie den Betreff dieser e-Mail nicht ab, da Ihre Antwort sonst
nicht zugeordnet werden kann.

Bitte richten Sie alle Support-Anfragen direkt an [email protected] .
Nur so ist die schnellstmögliche Bearbeitung gewährleistet.
___________________________________________________________

The site I was administrator at was primo-nordica.net and was closed immediately after stopping the subscription.. The reason why is because we know that peers start leaving sites after one week at maximum, so we decided to close it instead.

Re: Seedbox@Giga-International

Quote:

just send 25 Euros per 15 minutes support time

Sheesh... if thats real I would steer far away from this provider.

Re: Seedbox@Giga-International

Quote:

Originally Posted by Rart

Quote:

just send 25 Euros per 15 minutes support time

Sheesh... if thats real I would steer far away from this provider.

SharkyFSF knows it's real, I contacted him right after I got it .. He can confirm that it is true, since I've been very angry with them since this happened.