Is anybody on o-u-t-s-y-s-t-e-m-s facing issues?

Why is the site name censored?

I got my seedbox back from them this morning after pointing out the problem to them. The good thing is that everything is still there.

Mine was down for a few hours and now it's back

My box is down since 26th July,
I have sent several messages to them about server donwtime, but always answers are "will be back soon" etc. The support is so horrible,
My box was ON only 10 days from 30. this is so stupid.

You should really talk to them via their live support when someone is there and stay there until the problem is resolved. If not, repeat. But I only once had to ask them twice to do something.

It ain't the best support out there but then you aren't the only customer.

Persistence is the key to success.

I've been using them for sometime now. I did indeed face quite a bit of problems with my seedbox, and sent some mails. Of course, I don't expect replies to be instant due to the number of people they deal with. But all issues have always been rectified :) Recently just acquired another box from them, and faced a difficulty with configuration and I managed to talk to them and solve it :)

Quote:

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Originally Posted by redguard

...

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After 15 day's of no news about server from them I mail'ed message that I gona submit a complain about it and this is the answer you would like to receive?
__________________________
My message
"Hello,
This is the last time I'm writing you to complain about you're cheating with
my ordered
product, so now you better act about it or I will be authorized to submit complain
in European
Consumer Commission."

Answer
[email protected]
I give you today new server.. if you want go to Europen something.. GO ahead
cheers
---------------------------
COOL SUPPORT HUH?
Now I got only chance to send complain to PayPal's resolution center or contact European Commission but if it's not worth, what should I do than? This situation is really anoying.

first I talk with you about your server.. I say. whats going on.. nvm.. you need help welcome on MSN.. im right now available

lol GmbH just got owned.

All of you guys, both clients and outsys's staff should first clear their English.

From what it's been said there NOTHING can be clearly understood. But sure it's funny to read, he he he. It's like in that joke:

Question: Who broke the window, was it John or Jack?
Answer: Yes.