seedhost.net - is anyone else getting annoyed with them?

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Originally Posted by jfelipesp

Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html

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Originally Posted by tinusblaauw

Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.

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I know several people who have OVH, both directly and through resellers. They aren't having the same issue. My guess is that this guy decided to take our money and run. Each server going down idividually is probably from him not having paid OVH.

Luckily I only missed out on the last couple days since my cycle was running out. Probably why he invoiced me earlier than usual.

i just went to ovh.biz , which is OVH main site.

guess what ? it's in french.

i also did a trace route to ovh.biz with the following result below, i also Bolded two routers in francel, so maybe...maybe could be the law they passed couple weeks ago that is screwing ppl hosted at OVH, it's just a guess:

1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 * * * Timeout.
4 143 ms 152 ms 144 ms 200223045138.host.telemar.net.br [200.223.45.138]
5 147 ms 168 ms 147 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 185 ms 181 ms 154 ms so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.122]
7 145 ms 118 ms 126 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 148 ms 153 ms 126 ms 0.xe-7-1-0.BR2.NYC4.ALTER.NET [152.63.3.170]
9 173 ms 174 ms 143 ms if-3-1.icore1.NTO-NewYork.as6453.net [209.58.26.21]
10 149 ms 167 ms 171 ms if-12-0-0-13.core2.NTO-NewYork.as6453.net [216.6.97.5]
11 181 ms 157 ms 265 ms if-5-0.mcore4.MTT-Montreal.as6453.net [216.6.115.21]
12 206 ms 149 ms 157 ms if-3-0.mcore3.MTT-Montreal.as6453.net [216.6.114.1]
13 264 ms 267 ms 260 ms if-15-0-0.core1.PV1-Paris.as6453.net [216.6.114.46]
14 263 ms 267 ms 245 ms if-12-1.har1.PV0-Paris.as6453.net [195.219.224.37]
15 369 ms 444 ms 238 ms 30g.teleglobe.th1-1-6k.routers.chtix.eu [213.186.32.245]
16 247 ms 279 ms 248 ms 80g.p19-7-6k.routers.chtix.eu [213.186.32.133]
17 369 ms 411 ms 251 ms 10g.p19-52-6k.routers.chtix.eu [213.186.32.230]

18 246 ms 237 ms 264 ms ovh.biz [213.186.33.113]

Done.

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Originally Posted by TacitZer0

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Originally Posted by jfelipesp

Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.

besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region

http://news.cnet.com/8301-1023_3-10238912-93.html

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I know several people who have OVH, both directly and through resellers. They aren't having the same issue. My guess is that this guy decided to take our money and run. Each server going down idividually is probably from him not having paid OVH.

Luckily I only missed out on the last couple days since my cycle was running out. Probably why he invoiced me earlier than usual.

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Actually OVH.com or OVH.co.uk is their primary website.

Still doesn't change the fact that everyone else I know, 10-15 people, who are using OVH resellers and straight from OVH/Kimsufi (kimsufi is where he's reselling them from) aren't having any issues.

all the servers i have from ovh/kimsufi are running just fine.

OK, here is what i got just now on my e-mail box:

from SEEDHOST <[email protected]>
sender-time Sent at 3:56 PM (GMT+03:00). Current time there: 10:13 PM. ✆
to Joao Felipe Pinto <*********>
date Sun, Sep 27, 2009 at 3:56 PM
subject Downtime



Dear Joao Felipe Pinto,

Due to billing issue from the side of OVH, about 70 servers were shut down this weekend by them and they refuse to admit their mistake, after a long conversation with their staff all servers should be up by tomorrow afternoon, we are sorry for any inconveniance caused, and we are sorry for the unanswered tickets, we just didn't expect to handle that amount in the weekends and we are trieng our best to answer each of them now,



once all servers will be back online, each of our customers will get individual compensation for the downtime caused,

we are sorry for the inconveniance and we will do our best to prevent such issue in the future,



Fahredin Issacov

SEEDHOST CEO.

I got the same email about two hours ago. Great, this means that they will tell Paypal the exact same thing and we will probably never get a refund. I guess time will tell whether we actually get the servers back tomorrow or whether our money is gone and the people behind the site are just trying to buy time for themselves.

i'm terminating my services with them either way...

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Originally Posted by unoriginal

I got the same email about two hours ago. Great, this means that they will tell Paypal the exact same thing and we will probably never get a refund. I guess time will tell whether we actually get the servers back tomorrow or whether our money is gone and the people behind the site are just trying to buy time for themselves.

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If it was just a billing mistake, the servers would be back up. He's trying to cover for messing up. No way I'm renewing, and am advising everyone I know to go elsewhere.

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Originally Posted by jfelipesp

i'm terminating my services with them either way...

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So am I. I just want my damn money back and not a credit from them towards service that I no longer want. People might not be so ticked off if there had been some kind of communication about what was going on. But to stay silent for a week or more while nothing is working is totally unacceptable. Which is sad because when my seedbox was up I got really decent speeds and was quite happy. I'm far from happy right now.

I got the same email but luckily I have not been using there server though so I can't comment on it. I switched to another provider earlier. Not that I would expect compensation of any kind. When I canceled my server previously, they mentioned they had no way of giving me a refund. So i did way with them in short order. It was a day after the server was oredered and the server had not even been setup yet.

My server is online again. let's hope i can finish transfering stuff before it goes down again :)

ppl are you dumm or what?????

this host working more then year and working good why he need to go down???

cuz some fucking paranoid user write here?

look pal...

it could be running for 10 years... if the support/owner simply disappear for 6 days leaving tickets unanswered everywhere what do you want ppl to think ?? "Oh it's OK, we pay, we don't get the support nor we get the boxes we pay... but that's fine. let's trust the poor little guy..."

IMHO if he can't handle the amount of servers he has on his hands... how can we trust again ?!?

the only thing he could've done at LEAST was to issue a mass e-mail at the 1st sight of an issue. which i didn't ... i could less if it was over the weekend... the issues started happening on thursday and ended up affecting everyone over the weekend

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Originally Posted by L33cH

ppl are you dumm or what?????

this host working more then year and working good why he need to go down???

cuz some fucking paranoid user write here?

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i did get mass email from them .

you did indeed.
like everyone else... but on sunday !
like a week after the servers started going out

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Originally Posted by L33cH

i did get mass email from them .

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dude dont over react its been only 3 days

3 days for you, my box was down for 2 days on friday
saturday and sunday adds up to 5 days.

and NO, i'm not over reacting.
Overract is if i bitch about YouTube or Gmail being offline while they are free services...but i do have the right to bitch about a PAID service!

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Originally Posted by L33cH

dude dont over react its been only 3 days

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Originally Posted by jfelipesp

My server is online again. let's hope i can finish transfering stuff before it goes down again :)

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At least that's one person. My box is still down and shows no signs of life yet. Did you notice any data missing off of yours when it came back up? I have some things on there I would prefer not to have to download all over again.

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Originally Posted by jfelipesp

3 days for you, my box was down for 2 days on friday
saturday and sunday adds up to 5 days.

and NO, i'm not over reacting.
Overract is if i bitch about YouTube or Gmail being offline while they are free services...but i do have the right to bitch about a PAID service!

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Originally Posted by L33cH

dude dont over react its been only 3 days

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You ARE overreacting. It's online now don't spread the hate. ;)

Mine was intact

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Originally Posted by unoriginal

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Originally Posted by jfelipesp

My server is online again. let's hope i can finish transfering stuff before it goes down again :)

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At least that's one person. My box is still down and shows no signs of life yet. Did you notice any data missing off of yours when it came back up? I have some things on there I would prefer not to have to download all over again.

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My seebox is back online as well. And the stuff are intact so all is good.

My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

ks1003 for me

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Originally Posted by unoriginal

My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

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ks1003 is up already from yesterday, all other servers should be up in next 30-60mins, thanks.

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Originally Posted by jfelipesp

ks1003 for me

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Originally Posted by unoriginal

My seedbox still isn't back yet. Here is their copy and paste response to all four of my trouble tickets "Dear Customer,
Main server is still down, and will be up within 12hours, we will let you know once fixed, and also will provide you compensation once fixed, sorry for the inconveniance."

For those that have access again, what is your server number? Mine is ks1028.seedhost.net, I wonder if they are going in numerical order to restore them.

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This is the biggest load of crap I have ever heard! It's now about 9 days that all service is OFF FOR MY BOX! I've since went and switched to a different provider. My server was ks1008 - it is still down. I don't care about getting 'refunded with server time'. I want my money. This is blatant stealing.

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Originally Posted by seedhost-net

ks1003 is up already from yesterday, all other servers should be up in next 30-60mins, thanks.

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Originally Posted by jfelipesp

ks1003 for me

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Well my I finally have FTP access but the web gui is still down. Any idea when I will have full use of the seedbox again?

If FTP is working, then server is up maybe uTorrent crashed or something, please open an support ticket so it can be resolved,

Best Regards,
SEEDHOST TEAM.

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Originally Posted by unoriginal

Well my I finally have FTP access but the web gui is still down. Any idea when I will have full use of the seedbox again?

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ks1106.seedhost.net is still down...

ks1051 is down again around afternoon GMT 29 Sept 09

Well it's up now but the speed isn't good. We'll see.

I can confirm that the speed is good again, thx seedhost, hope this stays well.

Dear SEEDHOST.NET customers and FST members,
as of now all issues with OVH resolved, all servers are up and running, everyone who opened support ticket or sent an email and had server down due to this issue recieved 7 days free of service as compensation, if someone still have any issues you can contact our support department via customer area or at email : [email protected],

Best Regards,
SEEDHOST TEAM.

If you have any more problems that cause people to go offline could you post an update here instead of waiting 3 or 4 days and sending a mass email instead? I think people would have been a lot less upset at being in the dark if we had some idea of what was going on.

You are right, there was a delay in the communication because the issue happend during weekend when there was little staff in office and they had to answer tickets and to solve the issue, the priority was to solve the issue as fast as possible, however FST is not our Help Desk or Anouncment desk, we did send a mass email as soon as we could.

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Originally Posted by unoriginal

If you have any more problems that cause people to go offline could you post an update here instead of waiting 3 or 4 days and sending a mass email instead? I think people would have been a lot less upset at being in the dark if we had some idea of what was going on.

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Then could you use your own suggestion and post an announcement to that part of you website as well as sending a mass email? Its just that there are many ways of communicating with your customers and I know that looking at a company's website would certainly be something I would check if there were any issues. And personally I think the big mess last week would have certainly qualified for even a quick post and then an update or two later on when things were back online.

The last post I see there: http://www.seedhost.net/members/announcements.php
is from back in August.

I ordered my dedicated server thursday 4 days ago, and i have not got any email from them. i also filled out two tickets and no email from them or reply

Their site claims 24/7 REAL Support
Within 24 hours setup

i paid them on Thursday and i still dont have my server i PAID for. i see seedhost.net is apart of this site and i hope at least i could get contact with him or her. since they did go on this site yesterday. since it seems the only way to contact them

i also hope that i get reimbursed the days that i dont have my server i would like to my month to start when i get my service.

I've been with these for over a year now, and I've not got a bad thing to say about them. If I've ever had any problems the team have always sorted it out (maybe not instantly, but it always got sorted) and they even extended my payment date one month when I had no money to renew. Speed and reliability are also superb.

I only have the minimum option as below, but it's great for what I use It for. I highly recommend If you need a ratio boost etc etc.

Shared box 60Gb
Active Torrents: 5
FTP Access: Yes
VNC aAccess : Yes
Software: uTorrent(1.8.5)+webGUI
Hard Disk: 60GB (Each customer)
Disk type: SATA2
SwitchPort: 100mbps
Traffic: Unlimited
€12.00 EUR Monthly