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After an inquiry email, recieved a reply saying "due to bla bla bla", plz expect a downtime of 24-48 hours. You will be over compensated.
Today(2days later)new user/pass e-mailed.
On the upside they have just implemented unlimited active torrents, that alone is worth 2 days of downtime easy.
from their site
"Over the next 48 Hour we are preforming a major upgrade of All current servers, and our ordering / support system. Once completed we will be the first seedbox provider to offer, INSTANT SEEDBOX ACTIVATION on signup, Instant upgrades and addons for existing customers, as well as NUMEROUS torrent client upgrades.
We Please ask current customers to be patient with support replies and help during the next 48 hours (ending FEB 23 2010). We will be offering DOUBLE DOWNTIME CREDIT for any current users who experience downtime now, or in the previous 3-4 days.
Thank you, RP support
Signups are also closed during this period as we are focused on this massive update right now."
I hope they will do what they say. Left to wait and see I guess.
lol.. one more day and I can bump my PayPal dispute to a claim. I have 3 support tickets in over the last 2 weeks and they have not replied to a single one.
Tickets will be responded to via email only & MUST include your username.
Was some downtime from the upgrade but is finished now.
Now with "unlimited active torrents", YUM!!!!!!!!!!!!!!
LOL.. email only?? Why have a client area with a support ticket system. No thanks. Rapidpeer blows.
"Completed, All users have been updated, and we are now able to offer INSTANT ACCOUNT ACTIVATION and Upgrades. We thank all of our users for their patience and if you are experiencing issues from the upgrade, please contact support now."
All users except me I guess lol, Still waiting :whistling
Yep, they finally emailed me with some bullcrap song and dance. I finally had to bump up the dispute with paypal. Seems like they are refusing to refund on a new account they never even set up after 9 days now.
Final update and post.. They never did refund. Paypal finally ruled in my favor and refunded. Hope this gives some insight to Rapidpeer.
tried to contact them for the last 5 days still no answer
they are the worse
dont buy from them
Same, past 5 days no-replyies to email or ticket :frusty:
Well, my seedbox is up again and speed is good. Also unlimited torrents now.
Still thinking if I should re-signup with these guys.
How are the speeds now?
Depends on the torrent
Currently getting combined 800KB/s UL
http://i48.tinypic.com/2wr3ecz.jpg
When my box is working I get 9+MB/s down and have seen 3+MB/s up. BUT, after a couple of days my seedbox is again down with no reply from them for 24 hours.
Their R/T stats show all eu servers running, but mine is obviously NOT. I think it's time to dispute, cut my losses and go with someone else.
Since the upgrade(well over a week now), my shared box has worked 100%.
Quote:
Originally Posted by P2PAlaska
Did u get a warning or just cant log in?
Note: (If its a prob from there upgrade u will get over compensated for your down time)
No I did not get suspended or warned. I have never even come close to the HD space limit.
The url I was given just points to a Apache test page now, and my FTP logs to the password prompt and reports wrong pw.
I have left a support ticket and several e-mail messages (That have in the past been answered) and have not heard a peep out of them.
It's a hella way to run a railroad, and I will not be renewing my seedbox unless they get me up and running in the next 12 hours.
Simply put. They are failing. I have had a great amount of luck with seedboxhosting.com ... I had a slight issue with them over support 2 times for not answering support tickets or email in a timely manner. 2 to 3 days. but again rare and I have been with them for a very long time.
Well, I just got a very nice apology from them and setup on a different server, and one month of added time.
So far I am very happy the way this turned out. Ya know sometimes shit happens...but they fixed it and made it right.
i didnt like it!
only used for a week!
Overcash,
what was the issue exactly?