Setup: 49 €Quote:
Originally Posted by aysomc
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Setup: 49 €Quote:
Originally Posted by aysomc
Is this question meant for me? I think I am not in the position to tell if our products are better than those from other providers. All I can tell is that we are a "genuine" provider with an own international backbone and NOC and own hardware - so no resale from anyone.Quote:
Originally Posted by angelsangeswhta do you think?Quote:
Originally Posted by dwdm
your products are better than ovh ones...?....be onest :D
People who don't believe that can look up our ASN which is 44042 :yup:
Well to be honest with you i wasnt abusing your thread in any way i was asking for the discount you acctualy show on your website being a reseller.Quote:
Originally Posted by dwdmI am not here to discuss discounts, but if you read my first post carefully you should already know the answer to that question.Quote:
Originally Posted by slayer2005
We do not give discounts to new customers. We have no welcome gift option and from the past we learnt that these ask-for-discount customers are often those who leave you after two months because they found a competitor who is 1.99 EUR cheaper, or something like that.
I am not saying that we don't do discounts. But only after knowing the customer for a while, when he has a history in our accounting database.
So please do not abuse this thread to ask for special prices. I am here to answer technical questions and to give you an idea how we work.
Good luck with your hosting.
dwdm- Can you please reply to when you will offers Windows 2003 Server as an OS option? It was mentioned on WHT that it would be but it still isn't an option in the OS section when checking out.
Win2k3 is officially not supported by us - for now. Besides that, seedboxes also run on Linux :)
http://www.speedtest.net/result/367012331.png
I have DS2000. My other friend said for 100mbit it's really slow... =(
I wasn't downloading anything that time when I was testing... let me know what you guys think
Speeds on server.lu's servers leave alot to be desired. I wont be renewing next month and I know of a few other people having the same speed troubles and they wont be renewing either.
Guys, think for a moment please...
This speedtest from OVH is less than 4ms and on a test server in Roubaix - that is INSIDE the kimsufi colocations. I would really worry if you did not get speeds of +- 90 MBIT/s.
Your speed test on server.lu was made from a server in Brussels which is NOT inside our colocations and thus very unlikely to give you full 100 MBIT/s on a single session.
If we had a speedtest.net server inside our colocations, you would see 90 MBIT/s too.
I would not rely on these results, but I guess you know better than me...
P.S. on speedtest.net FAQ you can more or less read what I just said:
"Won't locations without a local testing server be at a disadvantage in the rankings?
- Unfortunately yes. But our goal is to get quality testing servers in every major city around the globe. If one does not exist in your region and you can provide one, please do so. Since the average speeds are based on only the top speeds for IP addresses, a new host in a region can quickly boost the local rankings."
Again: doing speedtests from one OVH server to a different OVH neighbour server and compairing this with a speedtest from a server.lu server to an external server does not make any sense and should not be used to make decisions.
I constantly get FTP speeds at 11MB/s ups and down, I'm not complaining at the speeds :) I will renew mine for one more month :)
well me and a buddy will be getting one and ill post back here what kinda speeds we see but it wont be for another week or so.
Quote:
Originally Posted by ProUnbeatableso If I order DS2000 right now, I'll be getting bigger HD and CPU. am I correct? because I'll be ordering in 2 or 3 day... please let me know. thanksQuote:
Originally Posted by dwdm
Is this still the case?Quote:
Originally Posted by dwdm
If i order DS2000 or DS4000 (both with 160GB HD by default) will i be getting 320GB HD's instead? (1x320GB for DS2000 and 2x320GB for DS4000) ?
and what CPU can i expect with these servers?
And do you offer any upgrade options at all? (cant find any on your site)
Thanks
yes, 320gb it is. cpu is slightly better (+- 400 mhz)
upgrades are charged at normal setup fees
and what are these normal setup fees?Quote:
Originally Posted by dwdm
normal server setup fee of the server that you want to upgrade to.
@dwdm
I have DS 2000. I'm thinking to upgarde to DS 4000. I'm wondering how much disc space would I be getting? and also is there any addition setup fee for the upgarde?
I request help but no response for like 2 days...
I got the answer from them... I think they need to speed up on answering questions. I don't mind waiting 24hrs but more than 72hrs is not good... but then again I really love their server what can i say...
Can every1 buy this seedbox or is it only for Luxemburger?
anyone can buy it from themQuote:
Originally Posted by pivokozel
Is this seedbox better than seedbox from seedhost.eu? I want ST XL from seedhost. Is Server DS2000 better? This box will be use 2 people. So there will be 2 accounts.
@dwdm
what the hell is going on with ticket system? this is really pissing me off now. I sent my ticket in 09.12.2008 -- 00:56 and I'm still waiting for the reply. I have been checking my email twice a day. 4 days no reply. I'm posting it here cuz i can't wait any longer. My friends are waiting for the reply... cuz we are gonna share the box. is there other way to get my answer quickly?
one of my question was what is the HD size for DS4000. I was seriously considering to upgrade to DS4000 but I think It's better for me to move to other provider, I don't even care about the setup fee that i paid at this point. is that how you guys treat to the customers?
If you looked carefully in this thread, you would have seen that the answers are all there.
These support questions are once more to be seen from a greedy point of view. Yes, DS4000 has 2x 320 GB right now. I think people should not complain if they get more than advertised on our site, but well...
I complain about the support. I really love the server I said that in my previous post. It really turn me off when I don't get any reply for 4 days. How would you feel if you were me? I didn't say anything last time when I waited 3 days. I just wish you guys could speed up answering questions. then server.lu will be 10/10.
My other friend just got a server from different provider cuz he can't wait for the reply anymore. He waited 3 days from you guys. I think it's more important to speed up answering customer's questions than giving more than advertised on the site.
But the support question was about giving more than advertised on the site...
well if you guys change the ad to what it should be it'll bring a lot more customers. trust me. My other friend didn't get it from you guys cuz he wasn't sure how much HD he will be getting. I told him to wait cuz I know that DS4000 will have bigger HD than the ad. That's why he waited 3 days. My point is you guys should answer the question asap. If you guys put the correct spec... I wouldn't need to ask in server.lu. would I?
and this whole thing is not about asking to giving me more HD. It's about me not getting any reply for more than 4days.
well, this is also something I have answered in this thread. the disk and cpu upgrade isn't official yet, for many reasons and we will keep it that way for a while.
If we get less customers because of that, that's bad luck, but we are still fine with that.
The point is: we are not going to answer the "can I get more for the same price" question over and over again. If the (potential) customer is not signing up because he is unsure that he gets bigger hard drives than advertised he can either try his luck or find a different hoster.
I'll make sure I find a better provider this time...
I won't stay at server.lu with this kind of attitude toward customer...
i was gonna order one....till i read this thread
it's all about being greedy and unthankful. You get more than we advertise on our site and if we officially do not advertise for that, what does this have to do with an attitude towards customers?
You simply cannot live with not having 100% insurance that you are going to get 320 GB disks. I think I made a mistake by confirming the unofficial upgrade once or twice in this thread and now it's turning against me.
Well... sh*t happens and I've seen worse than a few "happy unhappy" customers leave.
You are misunderstanding me. I don't care if i'm not getting extra HD space at all. I just want to get reply from you guys that's all and I never said that I'm not thankful for getting extra HD. I'm really appreciate that I'm getting extra HD. I really do. I really like the server too.
Is it normal for me to wait 4-5 days to get a simple question? Am I asking too much from you guys? If it's normal then you just need to me it's normal for me to wait 4-5 days I won't say anything.
but no you keep going on about me not being thankful for getting extra HD. This is not even about me getting extra HD. I'm not begging you. I just want an answer. You just simply need to tell me why it take that much time to answer the questions and we don't need to go through all of these...
It does not even take a few hours to get an answer to NORMAL support.
Support questions that we do not tag as normal support, such as those discussed in this thread do not get an answer that quick. As far as I can see your ticket was not related to some server problem, so time wasn't critical.
Anything that _really_ is critical will be handled with the highest priority possible and all our customers should be able to confirm this.
oh i see. did you guys do anything to the server? cuz i'm getting a lot better speed. went up 3000KB +
I don't see what the big deal is, answering a simple question (even if you're tired of being asked the same question over and over) is not that difficult and especially not time consuming.
You are selling a service, which people pay you good money for. With this kind of attitude and poor customer relations you are only hurting yourself.
But hey, it's your business... what I say doesn't matter at all. I really think you should reconsider how you respond (or, ignore in this case) to your customers tho.
Thank you for the lesson.
If anybody feels that the service we provide is bad, he is free to leave at any time. There are many competitors on the market, so it's going to be easy to find better or worse. Customers coming and going is very usual in this business and not everybody is going to like us for whatever reason he may have.
Now I honnestly think it is time to move on. This quite exceptional "customer support ticket" discussion has already been solved a long time ago and there is much more interesting stuff to discuss than that.
Server.lu has been very good to me in the short time that I have used them. Server was deployed within about two hours. I did need to contact support over one minor issue (my fault) and we resolved it over email in about 15 minutes. Bandwidth is fantastic for the price as is the server offerings. They also do not charge VAT to non-Europeans.
how much transfer you made, UL and DL wise?Quote:
Originally Posted by technovert
well they responded to my ticket very quickly and if people want to leave then i think its a great idea, more speed for me. so thank you to all those who will be leaving. :)
About 100-300GB/day. Not as much as many people here but certain more than enough for me.Quote:
Originally Posted by Kuttichan
It's enough for sure to keep a great ratio.Quote:
Originally Posted by technovertAbout 100-300GB/day. Not as much as many people here but certain more than enough for me.Quote:
Originally Posted by Kuttichan
Just a quick note, before you hear it from someone else who thinks we are bad :-)
We have run out of hardware, once again, because our mainboard supplier had some shortage probably due to christmas deliveries. This means that today and yesterday no server could be released but we expect to release them tomorrow as the delivery is planned for tomorrow morning.
Furthermore I would like to announce that there will be two more bandwidth upgrades in mid January (2x 10 GBIT/s). Plenty of speed for everyone :-)
Oh yes... about the hardware upgrade. It is now official and can be seen on our website. Customers who previously ordered hardware and did not get what is listed on our site can get that upgrade, but at the price of one setup fee which is due to manpower that needs to change the disks and most probably also transfer the already existing data 1:1. We expect very few users to have that situation as we have already released the newer servers for a while...
my Christmas wish - server.lu waiving the setup fee.......:fst: