sorry, won't happen :-)
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sorry, won't happen :-)
@dwdm
Any possibility of a group buy type of thing?
Just wondering
Carl
can you be more specific?
btw, this should not be discussed here but through support email.
dwdm can I ask you, is raid0 free or will I need to purchase a raid controller for it? Could you possibly give me a email address to contact you cause I am interested in reselling your services as I have many potential clients :)
raid controller prices are listed on the website - our email too.
my personal opinion: RAID-0 is suicide! If one disk dies, everything dies.
I was wondering if the following product would be interesting: (this is not an official product, JUST an idea):
Renting pre-owned / refurbished servers
- older configuration, not 100% defined as this could vary between AMD 3700 - AMD X2 4200+ in terms of CPU and probably only 1-2 GB RAM.
- limited liablity from our side (if the server breaks, it will take longer to get it fixed)
- same bandwidth policy as for all the other servers
- same control panel and features (rescue / reboot / reinstall / ...)
- might involve some sort of "waiting list", as these sort of servers will not be available all the time because they cannot just be built on demand
I was thinking that this might be of interest for people seeking something ultra low budget. I am not sure about the pricing, but we would talk about 30-39 EUR per month with very little setup (like 20-29 EUR)
Since we are constantly upgrading our server plans it is normal that servers that have been running for a while might get free and this would be an opportunity to get them back into the rotation for much less money.
What do you guys think? Any creative ideas except the idea of waiving setup and giving Gbit ports :) ?
I think it would be a great idea for people on a budget (like myself). The only thing I would be worried about is if something did break you stated that it would take longer to fix, would this push back the renew date or seomthing.
example, say the processor went out and it took 3 days to fix, would the next months payment get pushed back 3 day?
I would be very interested in this if the setup fee was reasonable. (the main thing preventing me from using your company currently, but I understand that it can't be avoided)
Thanks, Carl
can we get a screenshot of this?Quote:
Full-Featured Server Management Control Panel
And... is this provider OK or NO?
Why dont you read the whole thread and find out and judge it yourself :)
I'm into my second month with server.lu - i get better single threaded speeds to Canada from server.lu than OVH (and my customers get better speeds to USA with server.lu that OVH).. paying more obviously though but it is a more powerful box too. To be honest though - only reason i went here was because OVH wouldn't sell me a second box.. I'd love to save that extra 20 Euro a month
edit: its not a seedbox though - so can`t compare bandwidth totals -
I have to say I've been really pleased with server.lu so far. Average server setup time is about a day, which is acceptable. My main gripe is that sometimes you need to 'nudge' a ticket to get a response, but it seems as though critical tickets do get near-instant attention.
They just launched a new version of their control panel, which is a big improvement over the last one. It's much more usable and organized. It still needs some work (I've reported some issues via ticket), but it's overall much better.
They aren't OVH, or any other huge provider with tens of thousands of servers. They actually assemble the boxes by hand. So everyone complaining about setup fees, stop. They're actually being used for what they're meant for, unlike OVH which just has them for the profit (fully automated provisioning). This is all based on my assumptions, dwdm might be able to confirm some of them.
Speeds from server.lu to Canada and the US are much better than those from OVH. I'm able to constantly max my 1MB/s download, as are my customers. OVH may have 400Gbps but it's so laden with restrictions it's useless. server.lu on the other hand has usable bandwidth. If they're using QoS to prioritize traffic that's fine with me. There are people in this world that have better things to worry about than ratios, just be happy they allow it at all. All my boxes have been able to max the 100mbps.
I've been with PRQ, Leaseweb, OVH, SoftLayer, Carat Networks, and a whole lot more. These people are good, and I will continue to order servers from them in future.
Maybe just a question .. What are the speeds at ScT?
Hey Vars, nice to see you here. Are you going to offer seedbox slots here also or you are here just for the discussion?
Hi there.
It's been a while since I last wrote something here.
I would like to give a few comments on Vars post and say a few things in general.
There have been some interesting improvements lately in terms of control panel and this is still an ongoing process and customers are invited to give feedback since we actually are listening to our customers and their suggestions and critics.
I know that answering tickets is not that easy, but this has a reason, like a few other issues within our entity. We have a fetish to build all our things ourselves: Servers, Reboot devices, Cabling, Control Panel, Ticket System, Monitoring tools, the list is endless... What we don't do anymore is use Linux Routers for the core routing, since they are far out of the league, which is quite unfortunate, but a Server is not designed to handle a few million packets per second - we now build our network on Cisco 6500 routers, which I recently fell in love with :-)
The major problem we are currently facing at server.lu is the unexpected success of our product. Back in 2007, where we started this project our goal was to gain back customers who live in Luxembourg but rented their servers in Germany, France or in the US because there was no low cost solution available in Luxembourg at that time. This is mostly due to the fact that Luxembourg is a very expensive country to live in.
Over the last months we decided to expand our network POPs to major EU cities in order to do peerings with "the big ones" and get better IP Transit possibilities that would eventually bring a lot more bandwidth to our premises.
With all this happening we suddenly received more orders every day, but we only have staff of 10 people who need to manage all this work. We needed to reorganize ourselves several times and order new fiber faster than the providers could actually deliver and at this very moment there are people digging in the street next to our building to lay even more fiber into our building. More bandwidth for everyone - that's what we want, that's what we negotiate every day with our suppliers.
The biggest problem was and still is the supply chain. We build our servers ourselves. While this process only lasts about 15-20 minutes per server, we have problems with suppliers delivering on time. We order big quantities (200 server cases, 200 CPUs, ...) and it can happen that one item is not available and thus needs a few more days to be delivered. Pain in the a** if you have customers waiting for their orders to be provisionned. Our system IS fully automated, but if our inventory says "0 DS2000 available" it cannot release anything. 6 months ago we always had 5-10 spare servers of each type, which was good enough to make everyone happy. Now we fill one rack every 5 days, which forces us to plan differently.
In parallel to all this we are building a new colocation facility next to our business park with a size of ~ 1500 sqm per floor (2 floors) to guarantee continuous capacity for future customers. This should be ready by the end of July 2009, if nothing goes wrong.
Many people compare us with OVH. I'm not sure if I am happy about this or not. While it is true that there are similarities, we do not know how their workflow is. All we do with them is peering on DE-CIX, LINX and AMS-IX. We have a different bandwidth approach for our customers, but I think they buy bandwidth the same way we do and that's a lot. They seem to advertise a few 100 GIGs, which is fine. We don't use that much, but what does this number mean anyway? They have some 40.000 servers, we only have about 2.000 with an increase of +- 10 per day.
What I am trying to express is this:
- we are working hard to provide a state of the art service
- while we do that, we improve ourselves every day
- we try to sell affordable servers to everyone and we don't want to introduce limitations
- we are open for new things and if someone has a feature in mind, we should talk about it
To end this, I want to add a little salt to this:
We don't like to talk about discounts over and over again. The prices on our website are generally NON NEGOTIABLE unless you have a certain volume with us, which will then be discussed case by case. We have costs and financial risks to take when we buy hardware that may or may not get paid long term. We have a lot of staff on our payroll and alltogether our prices are FAIR and JUSTIFIED. There are cheaper providers out there and I won't judge them, because I am sure that some are good and some are bad.
server.lu is NOT a company. The company is named "root eSolutions" and it operates the backbone. Server.lu is a product of root eSolutions, just like Big Mac is a product of McDonald's :-) The company exists since 2002, is profitable and tax paying.
Now I'm tired... :)
Building stuff yourself is good, that way if something goes wrong you aren't frantically searching for a manual :P
By fully automated I meant OVH has boxes set up and waiting on racks and they just start an operating system install when you place your order. The 49€ set up fee is pure profit in that case. You're actually using the money to pay someone to assemble the box, not to stuff your pockets.
Comparing you to OVH is an insult. Personally, I don't like them. They're a big, faceless company whose customer support fails at the most basic levels. The operating system templates they preload on their servers are full of backdoors and monitoring software. I'm clueless as to how they amassed 40 000 servers.
I don't see anything wrong with the price of your servers. 49€ per month really isn't that much for a server that uses quality hardware. Please don't offer 20€ crap boxes, it would only degrade your service IMHO. Since you are actually assembling the boxes, it'd be nice if you could offer options on the order form to order extra ram or upgrade hard disks for a cost. I've got a few more ideas in mind I'll share with you via ticket.
Glad to hear you're profitable, that's always a good thing, especially in today's economy ;) Best of luck in the future.
I don't think they put setup fees into their pocket (OVH).
They also have costs and someone needs to assemble their servers as well. If they don't do it, someone else does and most likely not for free :)
I think a small setup fee shouldn't hurt anyone who has real intentions of using a server more than just for one month. We know it would be cooler to have no setup fees at all, but given all these little hidden things we have to pay (but no one wants to see), it seems fair after all.
Folks, don't be mad at us if we don't answer queries like "I want a server, can you please waive the setup for me, because I am a very nice person" anymore. The answer is NO for many reasons (read above).
Wow, I bought a server from you guys yesterday. I did, however, make the mistake of thinking you offerred the same server release times as OVH/Kimsufi who I have used in the past and didn't realise you actually built the server by yourself from scratch. I really don't mind waiting a little while if this is the case.
One question though... if it takes you a few days to build and release my server, will I still be billed monthly from my original invoice date (and be paying for the days I haven't been able to use it), or will i be billed monthly from the date the server was released to me?
Cheers
From the date you receive the login details :)
Thanks for the reply :)Quote:
Originally Posted by AnesZverotic
But which login details? I already have my Customer Panel login details? Are you referring to those? Or to my server login details?
Just to clarify..... Thanks again
no, the server login details :)
Hi Dwdm - can you explain this more?
In the ticketing system it now states:
- Every question apart the leased services will be invoiced after confirmation.
- Invoicing of questions will be processed as "Remote Hands" (30€ /30 min).
So - asking a question now will cost 30 euro? Thats almost $50 for me. Since the cost is high to me, can you differentiate what is considered part of the leased services and what isn't? Its not like there is an extensive FAQ to get answers from right now (though i hope that will grow)
I would have submitted a ticket asking, but don't want to be billed 50$ to be told that questions like this are $50
Just read the explanations and you will understand.
Customers are abusing tickets to get technical support on topics like "how can I configure my PHP" or "what is linux". This should not be free and I guess everybody can understand that.
Normal tickets with real issues are free - everything else would be madness.
Quote:
Originally Posted by dwdm
Hmm i did send sale support a "real" question ,
It have been 4days now and not any answer.
This things makes people change their mind and look for some other provider.
Quote:
Originally Posted by dwdm
heh - ok.. i think i'm safe then - that makes sense. Imagine renting a movie from Blockbuster then phoning them and asking how to connect your dvd player to your tv...
So far for the past 2-3 weeks since I got with them the speeds are solid, servers are great. First box was setup within 12 hours, since then demand has gone through the roof and I'm waiting 3 days now for 4 new servers.
Bit slow on the ticket replies, I think they got caught off guard by OVH losing a bundle of customers at once and most of them moving to server.lu instead. Hopefully this gets fixed. Traffic is great though, in under a week over 1TB moving out of the box and nearly the same going in.
You wanna setup your own usage monitoring through MRTG or something though. Our graphs show 900GB on one server while their usage charts show about 24GB ...
I've noticed their bandwidth usage graphs are not very accurate as well -
EDIT:
Support is letting me down rather large this week. I've dropped $2000usd in less than 3 weeks and can't even get a response to an email sent 48 hours ago. I phoned the other day between 5-7pm CET but there was no response, and the site says 8am to 8pm so not sure what happened there.
The actual sales pages say 24/7 phone & email support, so 48 hours without a reply seems a bit dodgy, maybe I'm emailing the wrong place? What phone number & email do I use for this 24/7, it's not listed anywhere that I can see.
I'm also curious about SLA's. There's network uptime guarantees but what sort of SLA is there if a server goes down or network issue? None of this is mentioned anywhere.
I will say one thing though, when they have stock the setup time is awesome. I ordered a DS10000 today (Friday afternoon) and it was setup within 2 hours. Maybe I'll get an email for my DS9000 ordered today as well before they go home :)
So A+ on setup when it's in stock, C- for email response times to [email protected], and depending what your ticket query is about response times can be A or C.
I'm totally sold on the hardware and network though, there just needs to be a big improvement in service levels now with the major increase of customers dumping OVH lately.
just ordered from them, this thread helped a lot, what is the delivery time on them? I didn't see anyone mention it.
Depends what server you ordered. There was a backlog on the DS7000's that took a few days for delivery but DS9000 was up within 2 hours of ordering on Friday afternoon. DS7000 seem to be most in demand atm, I might still be waiting for one but I'll need to double check :D
Yeah, I ordered a DS7000, :D I guess I will be waiting a while.:lol:Quote:
Originally Posted by Six66Mike
Checked, got all 4 I've ordered so I'm good :) Need to get more, try not to take em all on me this week :P
can anyone just tell me how do i contact the staff at the site i dont see any email or msn id for msn8?
if anyone can help i want to ask them a few questions about the seedbox setup they use on there servers
thanks..
Dang, you got them quick! All 4!? I'm still awaiting mines, been about 2 days now.
I'm very impatient!
server.lu does not rent seedboxes, they rent servers. if you want a torrent client, etc... installed, you need to find a reseller.Quote:
Originally Posted by invitemaster
my suggestion is fastsh.it.
??? With almost every OS server.lu provides, you have root-access so you can install your torrent-client yourself.Quote:
Originally Posted by lysineserver.lu does not rent seedboxes, they rent servers. if you want a torrent client, etc... installed, you need to find a reseller.Quote:
Originally Posted by invitemaster
my suggestion is fastsh.it.
yes, you can install whatever you want on the server.Quote:
Originally Posted by FransTormer
read the post that I quoted.
they don't rent seedbox setups on their servers, they rent you a server, and that's it.Quote:
Originally Posted by invitemaster
49Euro server looks nice. Thanks for the info. anyway using it, can do a review ??
Got mine today, loving it! Set up the full deal, getting 23 mbps on new swarms and releases!
Would you care to elaborate on which config you have and what kinda of additional services? You say 23mbps; is that around 3MB/s or do you actually mean 23MB/s on the new swarms?Quote:
Originally Posted by D3K17