ive had nothing but grief from these people.
im beginning to doubt whether they know what theyre doing.
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ive had nothing but grief from these people.
im beginning to doubt whether they know what theyre doing.
Dear mrkris,
what is the problem with your service ? you should contact our support team that will gladly fix any of your issues.
The problem with your support team is that they dont answer people.
Pretty funny topic, this... I do see seedhost on these forums regularly and have had decent reply-times as well on mail (pre-sales, that is).
I do hope that any issues between the company and current customers can be resolved in a decent manner :thumbsup:
There is no open support tickets at all, if you still have issue to be fixed i am sure our support will gladly answer all of your questions please just sumbit a support ticket.
Best Regards,
SEEDHOST TEAM.
Quote:
Originally Posted by andra
You did send me a mail and asked me questions and i did answer and then nothing happens. So i did not open a support ticket.
Quote:
Originally Posted by seedhost-netThere is no open support tickets at all, if you still have issue to be fixed i am sure our support will gladly answer all of your questions please just sumbit a support ticket.
Best Regards,
SEEDHOST TEAM.
Quote:
Originally Posted by andra
edit. Problem solved now i think it was just a miss understanding from my and seedhost side.
I agree that their support isn't the greatest.
Speeds with them are alright though, well up until a few days ago at least. I've only been getting 300 KB/s max upload speed lately.
Umm, I hope I'm not in the wrong for dragging up this old thread, but it was the only thread related to seedhost.net and I was hesitant about creating a new one since this already existed.
I signed up with them earlier today, opened a ticket querying how long set up would be, and still have not received a response.
Just wondering if anyone has any experience with them and so on?
Dunno yasiri but depending on where you are based and they are based, you could safely say it is/was a Sunday and replies/setups might be non-existent.
response sent, on weekends the response time is little higher, by the way the setup time is 12h-72h.Quote:
Originally Posted by yasiri
My account got activated today, however atm I can only download via ftp. Does anyone who's with seedhost.net know how to download via HTTP?
Depends on your config. If you got uTorrent + WebUI, you can't download using HTTP.
If you got Torrentflux, you can download from the built-in filemanager (a.k.a. read the manual or click some on your screen).
/edit: and no, I'm not working for seedhost but based my reply on the configs on their site.
Umm, I was told before I purchased the seedbox that I would be able to download via both HTTP and FTP on the seedbox I currently have. I've got uTorrent + WebUI btw. I asked them via. E-Mail earlier today, however have got no response, and kind of needed an answer asap.
Thanks anyway though FransTormer ^^
he can have http downloads with uTorrent aswell, he is having dedicated server, so we can just have apache running with www dir as his /downloads dir instead with http authentication,Quote:
Originally Posted by FransTormer
yasiri, have mailed you with an questions about vnc port your requested.
Cool, didn't know, thanks for clarifying!
I've had nothing but good experiences with them personally.
I'm having big problems with this guys also-got my login details 36h ago ,but I cant login not to the server nor to VNC -submitted a support ticket (Ticket ID: 165521) and nothing.. the minimum us normal user require is a response-not good so far
Dear Barkan05,Quote:
Originally Posted by barkan05
your ticket has been procceed and everything is fixed, this 36h delay is caused of the running Holiday at our country called "Shavuot" this is why we are low on staff,
I've only been with them for about a week, but so far I'm happy with the service. They setup my account within 24 hours, so I was happy with that. I'm just on one of the basic shared server plans, but the speeds have been amazing! I've seen downloads speeds of 10MB/s+ and upload speeds of 4MB/s+, which have done wonders for my ratios on private torrent sites.
I submitted a support ticket concerning FTP, which they answered promptly, but I'm really disappointed with FTP speeds. I've tried Filezilla, SmartFTP, FlashFXP and Firefox's FireFTP and can only get speeds of 5Kb/s, which is pretty useless. I have a fast connection too, I can usually download at around 225Kb/s. That said, seedboxes are intended for seeding. That's why I got it and for that purpose, it's superb!
I would recommend Seedhost.net:)
heh i max my speed with my seedbox with another providerQuote:
Originally Posted by ChinaMark
Was with Seedhost.net but they never answered my tickets so got my money back and now im with someone else and im only paying 45$ CAN, 250GB, 100MBTS
Well you decided to get refund after 8 hours from order, even though our TOS states 7 Days setup time ( wich is actually much faster within 12h-72h) , so we did refund you as you requested, enjoy your new provider.
Quote:
Originally Posted by Sandvichheh i max my speed with my seedbox with another providerQuote:
Originally Posted by ChinaMark
Was with Seedhost.net but they never answered my tickets so got my money back and now im with someone else and im only paying 45$ CAN, 250GB, 100MBTS
Hi i have some serious problem wth seedhost,
i cant access my seed box from past 2 days as well as there is no response from there side.
I also submitted a ticket but still no reply...679307
Hi,
Issue has been fixed few hours after you sumbit ticket,
we are sorry if we made you any incoveniance,
Best Regards,
SEEDHOST TEAM.
Quote:
Originally Posted by GlobalInc
Thx problem solved.Quote:
Originally Posted by seedhost-netHi,
Issue has been fixed few hours after you sumbit ticket,
we are sorry if we made you any incoveniance,
Best Regards,
SEEDHOST TEAM.
Quote:
Originally Posted by GlobalInc
Well it seems like I'm having major problems with them too. I've logged MULTIPLE tickets... suddenly I can't access seedhost.net - neither am I able to get to my torrent interface - files don't download through FTP, etc.
I'm a bit sick and tired of all the excuses and the regular 'is has been fixed' message, and in the meantime nothing has been fixed!
Is this a regular occurance?!
Yeah my box is down and I can't access anything right now. Sent them a ticket 8 hours ago and no response. This seems to happen once a week with them where something goes down for some reason. I don't know why but seedhost.eu is never down as much as these guys are.
My shared seedbox with them has been down for about 36 hours. The best part was that earlier this morning their entire website was inaccessible for a while as well. If you're gonna go down I guess you might as well go all the way!
YEAH ! my box is down for at least 50 hours !
opened 2 support tickets no ANSWER so far... getting on my nerves already...
It is fine to have problems, but it is unacceptable to not even reply on any tickets, not to post ANY UPDATES regarding the state of the servers, etc. Just weird how this happened 2 days after I renewed for another 30 days.
PS. Going for 5 days off-line on the seedbox!
guess what... i grew sick of waiting on support answers and just opened a Dispute over the Payment on PAYPAL ! let's see....
Wow, five days. I'm glad mine hasn't been down that long. But I only signed up last weekend and have had about as much downtime as uptime for my box. What I don't get is that the server doesn't seem to be completely offline as I plugged the hostname into this website: http://www.opendns.com/support/cache/ and every single cache returns the same (and apparently) valid ip address. I would think that if the server was offline then it wouldn't show up at all. But I'm not a networking guru and could be totally wrong in this case. But I would be very interested to see if anyone else with a seedhost box sees the same type of result I did.
jelipesp, let me know how the Paypal dispute goes as i may have to take that route myself. But I remember reading on here somewhere that someone goes denied a refund by Paypal because the seedbox was considered a "virtual" item and there was no way to prove delivery of the service.
well, yah it is a "virtual" item...
although you can prove that the item is not delivery bt taking screen shots of failed attempts to acces the server either through FTP, VNC or Web UI. despite the fact that the service it self is "virtual", the machine where it's located is phisical and hence you can't access it you cannot get your "virtual" item.
Further INFO:Quote:
Originally Posted by unoriginal
Here is the Trace Route for seedhost.net:
1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 8 ms 7 ms 8 ms xe-8-0-0-526-bot-rj-rotn-01.telemar.net.br [200.164.14.221]
4 153 ms 157 ms 144 ms 200223045138.host.telemar.net.br [200.223.45.138]
5 147 ms 169 ms 166 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 134 ms 126 ms 135 ms 0.so-5-0-0.XL2.NYC1.ALTER.NET [152.63.22.134]
7 118 ms 150 ms 145 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 144 ms 135 ms 171 ms GigabitEthernet7-0-0.GW1.NYC4.ALTER.NET
[152.63.20.53]
9 161 ms 130 ms 159 ms teliasonera-test.customer.alter.net [157.130.255.206]
10 161 ms 140 ms 162 ms nyk-bb1-link.telia.net
[80.91.249.17]
11 215 ms 206 ms 233 ms ldn-bb1-pos7-1-0.telia.net [213.248.65.89]
12 223 ms 244 ms 242 ms adm-bb3-link.telia.net [80.91.250.84]
13 228 ms 256 ms 229 ms adm-b2-link.telia.net [80.91.253.178]
14 223 ms 244 ms 224 ms adm-evo-i2-link.telia.net [80.91.248.246]
15 238 ms 261 ms 257 ms leaseweb-ic-126777-adm-evo.c.telia.net [213.248.88.198]
16 231 ms 240 ms 258 ms te1-4.sr2.esy.leaseweb.net [85.17.100.146]
17 264 ms 260 ms 262 ms r-01.corp.esy.eurosaas.nl [77.235.54.1]
18 215 ms 223 ms 245 ms kyiv.v-unix.esy.eurosaas.net [77.235.33.35]
19 250 ms 238 ms 231 ms 77.235.41.241
Tracing Finished.
Trace Route for my seedBox ks1003.seedhost.net:
1 1 ms <1 ms <1 ms 10.0.0.1
2 * * * Timeout.
3 * * * Timeout.
4 145 ms 215 ms 144 ms SO-1-1-0-NYC-US-ROTB-01.telemar.net.br [200.223.131.69]
5 137 ms 136 ms 137 ms POS3-0.GW2.NYC1.ALTER.NET [157.130.255.125]
6 154 ms 151 ms 162 ms so-2-0-0.XL1.NYC1.ALTER.NET [152.63.22.122]
7 118 ms 117 ms 127 ms 0.so-7-3-0.XL4.NYC4.ALTER.NET [152.63.17.2]
8 114 ms 125 ms 126 ms 0.xe-5-1-0.BR2.NYC4.ALTER.NET [152.63.18.9]
9 147 ms 160 ms 144 ms if-3-1.icore1.NTO-NewYork.as6453.net [209.58.26.21]
10 139 ms 149 ms 137 ms if-0-0-0-14.core1.NTO-NewYork.as6453.net [216.6.82.1]
11 262 ms 265 ms 225 ms if-7-0-0.core2.AD1-Amsterdam.as6453.net [216.6.82.70]
12 226 ms 215 ms 215 ms Vlan82.icore1.AD1-Amsterdam.as6453.net [80.231.81.26]
13 218 ms 226 ms * 20g.ams-1-6k.routers.ovh.net [94.23.122.82]
14 239 ms 228 ms 239 ms 40g.rbx-2-6k.routers.chtix.eu [91.121.131.9]
15 240 ms 246 ms 245 ms rbx-7-m1.routers.chtix.eu [213.251.191.144]
16 * * * Timeout.
17 * * * Timeout.
18 * * * Timeout.
19 * * * Timeout.
20 * * * Timeout.
21 * ^C
Hi!
I've just filed a dispute and escalated it to a claim myself.
My results for ks1008.seedhost.net was:
United States
Chicago, Illinois, USA Dallas, Texas, USA
* 91.121.18.109 * 91.121.18.109
Los Angeles, California, USA Miami, Florida, USA
* 91.121.18.109 * 91.121.18.109
New York, New York, USA Palo Alto, California, USA
* 91.121.18.109 * 91.121.18.109
Seattle, Washington, USA Washington, DC, USA
* 91.121.18.109 * 91.121.18.109
Europe
Amsterdam, The Netherlands London, England, UK
* 91.121.18.109 * 91.121.18.109
Traceroute to ks1008.seedhost.net:
----------------------------------
traceroute to ks1008.seedhost.net (91.121.18.109), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.702 ms 2.532 ms 2.560 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 32.832 ms 34.519 ms 33.273 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.863 ms 34.484 ms 33.139 ms
4 41.205.155.142 (41.205.155.142) 43.615 ms 44.542 ms 44.289 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.698 ms 210.610 ms 209.711 ms
6 94.102.162.26 (94.102.162.26) 214.431 ms 210.593 ms 210.138 ms
7 lnd-ix-r3-t3-4.car.belbone.be (80.84.18.0) 214.628 ms 229.491 ms 222.525 ms
8 * * *
9 20g.rbx-1-6k.routers.chtix.eu (91.121.131.13) 226.293 ms 231.655 ms 221.190 ms
10 rbx-4-m1.routers.ovh.net (213.251.191.7) 225.919 ms 223.546 ms 224.853 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
Traceroute to seedhost.net:
---------------------------
traceroute to seedhost.net (77.235.41.241), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 2.023 ms 23.885 ms 1.936 ms
2 WNK-PPK-7301-BR02-IPB-41-205-152-97.ipb.na (41.205.152.97) 61.869 ms 36.206 ms 43.963 ms
3 PPK-PE-SCE-BRAS-Network-41-205-154-123.ipb.na (41.205.154.123) 32.049 ms 32.095 ms 32.807 ms
4 41.205.155.142 (41.205.155.142) 42.529 ms 43.760 ms 43.465 ms
5 bru-22-r15-p4-1-0.car.belbone.be (80.84.20.250) 210.711 ms 206.774 ms 210.427 ms
6 94.102.162.26 (94.102.162.26) 211.424 ms 209.680 ms 213.333 ms
7 ams-bgc-r4-t4-1.car.belbone.be (80.84.18.167) 215.540 ms 230.727 ms 216.755 ms
8 ams-ix-r3-t2-3.car.belbone.be (80.84.18.74) 215.011 ms 213.662 ms 214.116 ms
9 crs-tc2.leaseweb.net (195.69.144.215) 213.940 ms 224.937 ms 217.476 ms
10 te1-4.sr1.esy.leaseweb.net (62.212.80.102) 298.888 ms 258.991 ms 223.118 ms
11 r-01.corp.esy.eurosaas.nl (77.235.54.1) 217.636 ms 219.199 ms 219.529 ms
12 77.235.33.35 (77.235.33.35) 214.738 ms 214.584 ms 216.407 ms
13 77.235.41.241 (77.235.41.241) 213.967 ms 216.990 ms 217.502 ms
I don't think I'll see my 12 Euro back, but it's the principle that counts - not the loss of 12 Euro!
My server is down as well. Their loss, my bill is due tomorrow and since I haven't heard anything and still can't access my server, my business will be taken elsewhere. No point in paying 88euro for shotty support.
Seems there must be a major issue if this many people are having the same problem at the same time. Good luck running a decent business with this type of support, I know many people (from many sites) who use resellers and I will for sure be telling them to go elsewhere.
I believe that there is a major issue behind this all lol.
but like others said no matter what the hell happened leaving customers without answers for days is amazingly stupid for your own bussiness.
I my self, ordered a dedicated server from KeyWeb, i'll build my own Torrent Box there, let's see what goes on hehehe
Quote:
Originally Posted by TacitZer0
Is there a major issue, or is it just sheer coincidence that so many people suddenly have gotten problems accessing their seedboxes, etc. etc. etc. ---- makes you wonder, doesn't it.
Well...
Only major thing hapenning latelly that could be slightly involved with is the law France parliament passed nearly 2 weeks ago.
besides i don't recall any building explosion, bombings or anything like it that could've disrupted networking services around the region
http://news.cnet.com/8301-1023_3-10238912-93.html
Quote:
Originally Posted by tinusblaauw
I think I need to file a Paypal dispute as well before it gets too late. How are you others describing the problem when filling the form out? I guess we also need to hope that the person/people behind seehost have money in their account or we will never get a refund of any kind.
Well, i believe the other side having money or not is their(paypal) problem , not ours. i believe if we are entitled the money Paypal will refund it regardless
Quote:
Originally Posted by unoriginal
I basically just explained that I didn't get the service I paid in advance for, as well as no correspondence via logged tickets nor email. I included the ticket numbers to paypal. Good luck!
Please keep us posted as to what's going on!
Quote:
Originally Posted by unoriginal