Originally Posted by lynx
I think you folks are confusing upload speeds with bandwidth.
Upload speeds slower than download speeds is simply a feature of ADSL, in fact it is what the A stands for - Assymetric, in other words not identical in each direction.
It is quite common for upload speeds to remain static while download speeds go up, but not even NTL could restrict you to 20kb/s. I suspect you mean 20KB/s (bytes) which is equivalent to 160kb/s (bits). However, that's not a speed I've ever seen used, so it is more likely to be 128kb/s or 256kb/s.