Connectivety Issue

Quick background for the pros here....

Recently I have been getting intermitent drops from my internet connection. I had my PC hardwired via cat5 from my router. When the connection loss occurs, I lose all connections including wireless network and hardwired 360 for XBL. I called the cable company and they stated several "t3" errors which would imply my modem was having issues.

I tried several things including purchasing a new modem and bypassing the router. When it drops it is only for a few seconds and I get unable to resolve DNS errors. I have tried to see if it was my antivirus (Nod32) and tried to see if it was software conflict with UT,Messenger, Mirc along with internet browsing. I have tried everything and I am still getting the drops. Cable company swears it is on my end and I have checked everything with no answer to the problem.

Can you guys give me any suggestions on some things I should check. It is not router related as I am now connected directly to my "New" cable modem. It is also not consistant when it drops. Seems to be random.

Any help would be greatly appreciated!

SHUVT

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Originally Posted by SHUVT

Quick background for the pros here....

Recently I have been getting intermitent drops from my internet connection. I had my PC hardwired via cat5 from my router. When the connection loss occurs, I lose all connections including wireless network and hardwired 360 for XBL. I called the cable company and they stated several "t3" errors which would imply my modem was having issues.

I tried several things including purchasing a new modem and bypassing the router. When it drops it is only for a few seconds and I get unable to resolve DNS errors. I have tried to see if it was my antivirus (Nod32) and tried to see if it was software conflict with UT,Messenger, Mirc along with internet browsing. I have tried everything and I am still getting the drops. Cable company swears it is on my end and I have checked everything with no answer to the problem.

Can you guys give me any suggestions on some things I should check. It is not router related as I am now connected directly to my "New" cable modem. It is also not consistant when it drops. Seems to be random.

Any help would be greatly appreciated!

SHUVT

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I had this problem with my mother's DSL once. The connection would drop repeatedly for no aparent reason. After ruling out hardware, I called her isp and they reset the switches in her area. After that, there was no problem. I hope this helps :)

Borrow a notebook or PC's from a friend and test it out on your connection or vice versa.

Is your routers firmware upgraded to the latest version? When you say bypassing your router, I'm assuming you mean that you connect you computer straight to your modem, which could mean that your ethernet port is faulty, and you should purchase a new one. They are cheap, you can purchase them online at stores such as www.newegg.com or www.tigerdirect.com