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Thread: Norton update kicks AOL users offline

  1. #1
    peat moss's Avatar Software Farmer BT Rep: +15BT Rep +15BT Rep +15
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    [news=http://www.symantec.com/images/homepage/global.global.logo.gif]An incorrect update to Symantec's Norton security software on Wednesday blocked Internet access for some America Online users.

    The issue affected AOL customers using recent editions of Norton AntiVirus and Norton Internet Security, Symantec said in a statement sent via e-mail on Thursday. The culprit was an update to intrusion prevention software that is part of the security software, the company said.

    "This update incorrectly detected traffic patterns used as part of the AOL connection as a potential risk," Symantec said in the statement. AOL has about 20 million Internet service subscribers.

    As a result of the incorrect update, AOL dial-up customers lost their connection and AOL broadband users were unable to access AOL servers, Symantec said. The erroneous update was removed from Symantec's servers about seven hours after it was released, and a corrected version was posted, the company said.

    The Norton problem is the second high-profile problem with security software within a week. Last Friday an error in McAfee's virus definition file caused the company's consumer and enterprise antivirus products to flag Microsoft's Excel, as well as other applications on users' PCs, as a virus called W95/CTX.

    Source: http://news.zdnet.com/Norton+update+...&subj=technews[/news]
    Last edited by tesco; 03-17-2006 at 09:34 PM.

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    black96gtvert's Avatar Poster
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  3. News (Archive)   -   #3
    peat moss's Avatar Software Farmer BT Rep: +15BT Rep +15BT Rep +15
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    Be nice youbee , as all security venders have been guilty of some real boners latley . Funny tho it's all related to MS .I'd still put my trust in Norton or Mcafee .
    Last edited by peat moss; 03-17-2006 at 06:51 AM.

  4. News (Archive)   -   #4
    Darth Sushi's Avatar Sushi Lord
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    AOL is for weenies

  5. News (Archive)   -   #5
    S!X's Avatar L33T Member BT Rep: +5
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    Quote Originally Posted by Darth Sushi
    AOL is for weenies
    Agreed, norton is too

  6. News (Archive)   -   #6
    Chewie's Avatar Chew E. Bakke
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    I bet there's quite a few overworked Indian telephonists putting TechSupport requests on hold while they scan down the list of things to cure a connection problem... and blaming the modem drivers.
    There isn't a bargepole long enough for me to work on [a Sony Viao] - clocker 2008

  7. News (Archive)   -   #7
    yep,norton sucks anotgher reason not to use it high cpu usage

  8. News (Archive)   -   #8
    serves them right for using AOL in the first place

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