Your Ad Here Your Ad Here
Page 1 of 2 12 LastLast
Results 1 to 10 of 17

Thread: External hard drive not detected

  1. #1
    Skiz's Avatar (_8(I)
    Join Date
    May 2003
    Location
    CO
    Age
    40
    Posts
    29,631

    Question Mark

    I got a new Western Digital 200 GB external hard drive but it doesn't appear in My Computer.

    I get the error in the title in the device manager...there's a yellow exclamation mark on "USB Mass Storage Device" and when I click it for more info I get the Code 10.

    I get the USB "chime" when I plug/unplug the drive, but it never shows and of the yellow Windows bubbles and never shows in My Computer.

    I also did NOT get a driver disc with the purchase.

    I did what windows suggests (rebooting to re-recognize the device) but that doesn't work.

    I Googled "code 10" and wasn't really getting much in the way of results.

    A few specs:

    CPU Type..........................AMD Athlon XP, 1733 MHz (13 x 133) 2100+
    Motherboard Name..............Shuttle FX41 (1 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN, IEEE-1394)
    Motherboard Chipset............VIA VT8375 ProSavageDDR KM266
    System Memory..................1 GB
    edit: I'm running XP SP2.
    Last edited by Skizo; 04-12-2006 at 08:33 PM.



    ΜΟΛΩΝ ΛΑΒΕ
    The FST Last.fm group

  2. Software & Hardware   -   #2
    fkdup74's Avatar Pneuberator.
    Join Date
    Sep 2003
    Posts
    3,616
    Quote Originally Posted by Skizo
    ...there's a yellow exclamation mark on "USB Mass Storage Device"
    That denotes a non-installed driver.
    If yer running XP, try Windows Update.
    Although, SP1 and above should have the M$ USB drivers....
    I am just a worthless liar. I am just an imbecile.
    I will only complicate you. Trust in me and fall as well.
    I will find a center in you. I will chew it up and leave.
    I will work to elevate you just enough to bring you down.

  3. Software & Hardware   -   #3
    Skiz's Avatar (_8(I)
    Join Date
    May 2003
    Location
    CO
    Age
    40
    Posts
    29,631
    Quote Originally Posted by fkdup74
    Quote Originally Posted by Skizo
    ...there's a yellow exclamation mark on "USB Mass Storage Device"
    That denotes a non-installed driver.
    If yer running XP, try Windows Update.
    Although, SP1 and above should have the M$ USB drivers....
    I'm running XP SP2.



    ΜΟΛΩΝ ΛΑΒΕ
    The FST Last.fm group

  4. Software & Hardware   -   #4
    clocker's Avatar Shovel Ready
    Join Date
    Mar 2003
    Posts
    15,388
    Right click on My Computer.
    Choose "Manage".
    Choose "Disk Management".
    Does the external show up as "unallocated space"?
    If so, format it.
    "I am the one who knocks."- Heisenberg

  5. Software & Hardware   -   #5
    Skiz's Avatar (_8(I)
    Join Date
    May 2003
    Location
    CO
    Age
    40
    Posts
    29,631
    Quote Originally Posted by clocker
    Right click on My Computer.
    Choose "Manage".
    Choose "Disk Management".
    Does the external show up as "unallocated space"?
    If so, format it.

    Nope, that's the whole problem. I thought when I plugged it on in that it wasn't showing yet b/c it hadn't been formatted. I went into Disk Management but it isn't there either.

    I thought maybe it was a jumper setting, but a tech guy at work said he didn't think that would matter, so now I'm back to square 1.



    ΜΟΛΩΝ ΛΑΒΕ
    The FST Last.fm group

  6. Software & Hardware   -   #6
    clocker's Avatar Shovel Ready
    Join Date
    Mar 2003
    Posts
    15,388
    OK then.
    Have you tried plugging this drive into another PC?
    If it works try this...
    Quote Originally Posted by PC hell
    ) The easiest way to solve a USB error code 10 in Windows XP is to follow the steps below to remove and reinstall all USB controllers.

    A. Click on Start
    B. Right Click on My Computer, click on Properties
    C.Click on the Hardware tab
    D. Click the Device Manager button.
    E. Expand Universal Serial Bus controllers section.
    F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
    G. Restart the computer, and allow the computer to reinstall the USB controllers.
    H. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
    "I am the one who knocks."- Heisenberg

  7. Software & Hardware   -   #7
    dodgy368's Avatar Poster
    Join Date
    Dec 2003
    Location
    West Londinium
    Posts
    1,080
    Have you tried another mass storage device like an ipod or camera to see if it's your pc?
    Also try it on another pc to see if it's the drive/cable at fault.

  8. Software & Hardware   -   #8
    fkdup74's Avatar Pneuberator.
    Join Date
    Sep 2003
    Posts
    3,616
    Quote Originally Posted by clocker
    OK then.
    Have you tried plugging this drive into another PC?
    If it works try this...
    Quote Originally Posted by PC hell
    ) The easiest way to solve a USB error code 10 in Windows XP is to follow the steps below to remove and reinstall all USB controllers.

    A. Click on Start
    B. Right Click on My Computer, click on Properties
    C.Click on the Hardware tab
    D. Click the Device Manager button.
    E. Expand Universal Serial Bus controllers section.
    F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
    G. Restart the computer, and allow the computer to reinstall the USB controllers.
    H. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
    meh. I assumed skizo had already tried uninstalling/rebooting. Silly me.
    I am just a worthless liar. I am just an imbecile.
    I will only complicate you. Trust in me and fall as well.
    I will find a center in you. I will chew it up and leave.
    I will work to elevate you just enough to bring you down.

  9. Software & Hardware   -   #9
    Skiz's Avatar (_8(I)
    Join Date
    May 2003
    Location
    CO
    Age
    40
    Posts
    29,631
    Quote Originally Posted by clocker
    OK then.
    Have you tried plugging this drive into another PC?
    If it works try this...
    I have not yet tried it on another PC, this is the only one I own. I can try it on a friends PC in a few days...

    I went ahead and tried uninstalling all those things and rebooting but that didn't fix it.

    Have you tried another mass storage device like an ipod or camera to see if it's your pc?
    Also try it on another pc to see if it's the drive/cable at fault.
    The only other storage devive I have is an iPod, and that works fine.



    ΜΟΛΩΝ ΛΑΒΕ
    The FST Last.fm group

  10. Software & Hardware   -   #10
    dodgy368's Avatar Poster
    Join Date
    Dec 2003
    Location
    West Londinium
    Posts
    1,080
    Just to try and narrow down the problem, use a IDE cable to plug it in as a slave(like you would an internal hdd) and see if Device Manager recognises it.

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •