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Thread: PC can't detect DVD Burner.

  1. #1
    dodgy368's Avatar Poster
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    After using a new burning software the Burner has vanished from "My Computer" and in the Device Manager it says the drivers are installed but can't detect the device.
    Have checked the IDE cable, also the drive has power, disconnected the IDE cable and it didn't shown on the boot screen, reconnected and it did show on the boot screen.
    There is also a cd drive set as master on the same IDE that isn't recognised either.

    Any ideas?

  2. Software & Hardware   -   #2
    lynx's Avatar .
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    Go to device manager, click on View and select Show Hidden Devices. Then go to DVD/CD-ROM drives and delete anything there. Then reboot.

    Can't guarantee this will solve the problem, but it won't hurt.
    .
    Political correctness is based on the principle that it's possible to pick up a turd by the clean end.

  3. Software & Hardware   -   #3
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    Quote Originally Posted by dodgy368 View Post
    After using a new burning software...(
    What new burning software?

  4. Software & Hardware   -   #4
    Darth Sushi's Avatar Sushi Lord
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    Quote Originally Posted by lynx View Post
    Go to device manager, click on View and select Show Hidden Devices. Then go to DVD/CD-ROM drives and delete anything there. Then reboot.

    Can't guarantee this will solve the problem, but it won't hurt.
    Also, delete any unknown devices.

  5. Software & Hardware   -   #5
    I assume both optical drives worked prior, but you shouldn't have both optical drives on the same cable. If you must use the same cable at least put the burner as master.

    If you remove the device as suggested earlier and it still is not recognized upon rebooting, then remove the CD and change the burner to master by itself and see what happens.

    Might be best to just remove the "burning software" if all was OK before you installed it.

  6. Software & Hardware   -   #6
    dodgy368's Avatar Poster
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    Lynx, tried that, nothing showed.

    VB, think it was OneClick DVD(not 100% on that though).

    Darth, no unknown devices.

    truetejas, both drives did work before and having them on the same cable shouldn't be a problem whichever is the master, and removed the software with no change.

    PC is owned by a relative of a friend, amount of start up processes was outrageous(50 plus) and I advised the owner to reformat and when reinstalling the various software they've got not to check the boxes to run on start up, took more than 10 mins to boot!

    Did I give the right advice?

  7. Software & Hardware   -   #7
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    Quote Originally Posted by dodgy368 View Post
    ... Did I give the right advice?
    Yes.

  8. Software & Hardware   -   #8
    dodgy368's Avatar Poster
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    Quote Originally Posted by Virtualbody1234 View Post
    Quote Originally Posted by dodgy368 View Post
    ... Did I give the right advice?
    Yes.
    Cheers VB, thought(or knew! lol) I was right on this, had a good look at it and was a tad annoyed I couldn't fix it straight away, hate telling people to format but think this needs it!

  9. Software & Hardware   -   #9
    Darth Sushi's Avatar Sushi Lord
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    Did you try "system restore" to revert back before you installed the burner software?

  10. Software & Hardware   -   #10
    dodgy368's Avatar Poster
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    Quote Originally Posted by Darth Sushi View Post
    Did you try "system restore" to revert back before you installed the burner software?
    Twice.

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