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Thread: wounderful 26" HD LCD from SONY

  1. #1
    mikeco's Avatar Rossco's Manager
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    Angry

    i got it on friday after 1st getting the wrong 1 sent to me erlyer in the week.
    well its now 2days old and with 5 stuck pixels. how wounderful

    dunno if i should go for a refund or a replacement.

  2. Software & Hardware   -   #2
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    What does the warranty say about dead pixels? Most makers have a policy about how many fail.

  3. Software & Hardware   -   #3
    mikeco's Avatar Rossco's Manager
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    im not sure cant find any info about it and no info about it on the stuff that came with the tv.

    ill send a email to the people i got it from and see what they have to say about it.

  4. Software & Hardware   -   #4
    lynx's Avatar .
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    Sony dead pixel policy
    If it is the complete pixel that's faulty (always on or always off) then it is outside tolerance. However, it is is just one colour on each that's stuck then it looks like it is within tolerance.

    Google is your friend

    Edit: You will be cheered to see that Sony meet the requirements of ISO standard 13406-2
    http://www.viewsoniceurope.com/data/63/I13406e2.pdf
    Last edited by lynx; 09-03-2006 at 12:40 PM.
    .
    Political correctness is based on the principle that it's possible to pick up a turd by the clean end.

  5. Software & Hardware   -   #5
    limesqueezer's Avatar kwasheni rejtash
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    Me and my friend bough a Samsung syncmaster 710t and i got a good one and he got one with dead pixels. He replaced it with another one. Doesn't matter what you buy, if soo good, shit happens, soo you should make sure that you can replace.

  6. Software & Hardware   -   #6
    mikeco's Avatar Rossco's Manager
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    well i got a reply:

    > Dear Sir,
    >
    > Further to your email received.We are sorry to hear that you are having
    > problems with the Sony television.Please note that we will arrange
    > collection Today between the hours of 11 am till 5.00pm.Please make sure the
    > goods are packed as you received.
    > Once we receive the product we will inspect to that stated fault, if faulty
    > we will replace with the brand new set and organise the delivery ASAP.Please
    > accept our apologies for any inconvenience may have caused.
    >
    > Thank you
    > Kind regards
    > Customer Services
    > RGB Hi Fi & Video
    >


    so fast the offer to collect it the day they read my email!

    i wasnt in at the time but im replying with a day that i will be in.

  7. Software & Hardware   -   #7
    suprafreak6's Avatar Suprafreak6 is Back!
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    good news

  8. Software & Hardware   -   #8
    mikeco's Avatar Rossco's Manager
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    they just picked it up today emailing RGB saying that its been collected so hopefuly i should have a new TV with 0 stuck/dead pixels

    i was in the middle of watching it when the guy knocked had to ask him to wait 5min for me to box it up.
    Last edited by mikeco; 09-07-2006 at 09:55 AM.

  9. Software & Hardware   -   #9
    suprafreak6's Avatar Suprafreak6 is Back!
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    didnt they say to have it packaged before they got there?

  10. Software & Hardware   -   #10
    mikeco's Avatar Rossco's Manager
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    yea but the email they sent me saying that they would be picking it up in a week, they did say they tryed yesturday but i wasnt in and citylink tryed again today so... just packed it up quick

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