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Thread: Blue screen of death XP PRO, HELP!!

  1. #1
    KazaaBoy's Avatar Nothing On The Moon.
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    Angry

    Try and bare with me as I explain as much as possible.

    My system specs

    3.40 GHZ Intel Pentium 4 HT technology video card integrated into the motherboard Intel 82915G/GV/910GL Express Chipset Family memory size 128MB

    BIOS information - Intel Video Bios

    512MB DDR2 RAM

    200GB HDD x2

    XP professional SP2 all patches updates etc....


    Everytime I load a software to convert something like a AVI to DVD I get the Blue screen of death and I have to restart the computer. Even trying to export something from Adobe Premier makes it have the blue screen. I ran Windows Memory Diagnostic - extensive search but it found no errors.

    I Flashed the BIOS + Run video conversion = The BSOD came up straight away. I guess it's not the BIOS. After flashing it, the fan went very very quite almost silent.

    Formated the HDD and reinstalled windows but it still happens.

    I think it could be the CPU over heating but why would that cause a blue screen of death instead of just restarting?

    Here is the complete memory dump if someone wants to take a look at it. Please Please someone help as it's driving me crazy and I got university coming up. I need my PC working at full performance!!


    http://feet-international.co.uk/pics/MEMORY.rar


    Someone went through the debugger and sent me this but they don't know what's causing it.

    ==========================================================
    I got the following info below... I am not sure an exact cause... as i could be hardware or driver related I think..

    http://www.osronline.com/ddkx/ddtools/bccodes_192f.htm

    and the exception address says it occured in ntkrpamp.exe which is a system service

    I can try and find out more info but thats it for now

    ----------------------------------------------------------------------------------------------------
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 80503ff8, The address that the exception occurred at
    Arg3: f8891748, Exception Record Address
    Arg4: f8891444, Context Record Address
    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    nt!KiXMMIZeroPageNoSave+8
    80503ff8 0f2b4100 movntps xmmword ptr [ecx],xmm0

    EXCEPTION_RECORD: f8891748 -- (.exr fffffffff8891748)
    ExceptionAddress: 80503ff8 (nt!KiXMMIZeroPageNoSave+0x00000008)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000001
    Parameter[1]: 783c2000
    Attempt to write to address 783c2000

    CONTEXT: f8891444 -- (.cxr fffffffff8891444)
    eax=00000040 ebx=783c2000 ecx=783c2000 edx=00000000 esi=00000000 edi=0000ce9b
    eip=80503ff8 esp=f8891810 ebp=f8891840 iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    nt!KiXMMIZeroPageNoSave+0x8:
    80503ff8 0f2b4100 movntps xmmword ptr [ecx],xmm0 ds:0023:783c2000=????????????????????????????????
    Resetting default scope

    DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

    PROCESS_NAME: System

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    WRITE_ADDRESS: 783c2000

    BUGCHECK_STR: 0x7E

    LAST_CONTROL_TRANSFER: from 00000000 to 80503ff8

    STACK_TEXT:
    f8891810 00000000 00008000 00000000 80561070 nt!KiXMMIZeroPageNoSave+0x8


    FOLLOWUP_IP:
    nt!KiXMMIZeroPageNoSave+8
    80503ff8 0f2b4100 movntps xmmword ptr [ecx],xmm0

    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 443c4981

    SYMBOL_NAME: nt!KiXMMIZeroPageNoSave+8

    STACK_COMMAND: .cxr 0xfffffffff8891444 ; kb

    FAILURE_BUCKET_ID: 0x7E_nt!KiXMMIZeroPageNoSave+8

    BUCKET_ID: 0x7E_nt!KiXMMIZeroPageNoSave+8

    Followup: MachineOwner


    ==========================================================


    The bluescreen of death is getting worse now as it just happens when ever.

    Thank you for the help, I really appriciate it.
    Last edited by KazaaBoy; 09-18-2006 at 07:18 AM.

  2. Software & Hardware   -   #2
    zapjb's Avatar Computer Abuser BT Rep: +3
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    I think lack of RAM combined with editing/converting with shared shared 128MB. I think thats it.

  3. Software & Hardware   -   #3
    dodgy368's Avatar Poster
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    Update your graphic card and modem drivers, that fixed it for me.

  4. Software & Hardware   -   #4
    Its really hard to get rid of the blue screen of death, i think only option would be to do a new format

  5. Software & Hardware   -   #5
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    Quote Originally Posted by somerjo99 View Post
    Its really hard to get rid of the blue screen of death, i think only option would be to do a new format
    He said that he did that already.

    I say. Try other drivers for your system. Chipset and Video drivers being the most important.

    Also check your temps.

  6. Software & Hardware   -   #6
    KazaaBoy's Avatar Nothing On The Moon.
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    ok I updated graphic card and modem drivers. I still get the BSOD.

    Chipset and video drivers I also updated. Still getting the BSOD.

    What do you mean temps? Like temperature?

    Man this is really pissing me off I don't know what to do anymore. Anyone know where I can get cheap DDR2 RAM to test it on? I wanna know if it's the RAM altho I did run a test on it I wanna replace it just incase.

  7. Software & Hardware   -   #7
    peat moss's Avatar Software Farmer BT Rep: +15BT Rep +15BT Rep +15
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    Wow ! I'm impressed with the info you just gave , your no dummy . If it ain't memory or drivers may be heat related . Have you tried removing the sides of the case ,cleaning fans etc. ? You know when I get stuck like this I take it to a shop they have the resources to test your HDD., memory , power supply .


    A good shop will do it for less than $ 20.00 and at least you'll know . Probably not what you want to hear , just my opinion .

  8. Software & Hardware   -   #8
    david02's Avatar only human BT Rep: +1
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    Hi,

    try this program and see if your computer can handle it. more info below

    http://mersenne.org/gimps/p95v2414.exe

    good luck


    quote

    ''This program is a good stress test for the CPU, memory, L1 and L2 caches, CPU cooling, and case cooling. The torture test runs continuously, comparing your computer's results to results that are known to be correct. Any mismatch and you've got a problem! Note that the torture test sometimes reads from and writes to disk but cannot be considered a stress test for hard drives."

    Instructions - Download, install and run. In the "Options" menu select "Torture Test", then "Ok", let it run for a minimum of one hour, preferably overnight for a thorough test. On a working stable system this test should never fail. Any errors or failures indicate a hardware problem. The exact cause of a hardware problem can be very hard to find. If both the Harddrive and Memory Diagnostic passed then the most likely causes are Overheating, a faulty Mainboard, a faulty CPU or a faulty Power Supply''

    end quote
    ''God is dead.'' - Nietche
    ''Nietche is dead!'' -God

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  9. Software & Hardware   -   #9
    david02's Avatar only human BT Rep: +1
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    one more thing

    please let me know what brand is your harddrive.
    Last edited by david02; 09-19-2006 at 04:11 AM.
    ''God is dead.'' - Nietche
    ''Nietche is dead!'' -God

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  10. Software & Hardware   -   #10
    peat moss's Avatar Software Farmer BT Rep: +15BT Rep +15BT Rep +15
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    @david02 while your intentions are good ,last thing I'm going to do is open an EXE. file from someone I don't know . Do you have a link to said file ?

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