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Thread: Problem with DVD drive of HP Notebook nx9110

  1. #1
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    As soon as a DVD is inserted into the drive the OS crashes and I have to re-boot the notebook. CDs work fine though.

    operating system: Win XP Pro
    the drive model is: HL-DT-ST DVD+RW GCA-4040N
    the current firmware version is: 1.17
    notebook arround 3 years old.

    I tried looking for a newer firmware version but couldnt really find the right one.

    would appreciate any help.
    thanks!!

  2. Software & Hardware   -   #2
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    What software is launched when you insert a DVD?

  3. Software & Hardware   -   #3
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    nothing, you can hear the dvd starting to spin in the drive and then it crashes before anything can launch.

    Edit:
    a blue screen appears for a split second with white text from top to bottom.

    "there was a problem..."

    I'd habe to boot it a thousand times to read the whole text.

    Then it reboots automatically.
    Last edited by Mantorok; 11-14-2006 at 06:46 PM.

  4. Software & Hardware   -   #4
    Virtualbody1234's Avatar Forum Star BT Rep: +2
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    You can turn off the automatic reboot.

    Start>Control Panel>System Properties>Advanced tab>Startup an Recovery settings>Remove the checkmark from [ ] Automatically Restart and click OK.

    Now the error message should stay on your screen.

  5. Software & Hardware   -   #5
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    ok so this is what it says on the blue screen (summary/translation from german):

    Windows shut down to prevent damage to the computer. If you are getting error for the first time you should reboot. If you keep getting this error:
    Run hardware diagnosis (dont know how) and especially check for errors with the memory.
    Exchange video adapter.
    Deactivate / deintall all newly installed hardware and drivers (nothing new was installed). Reboot computer. Press F8 to enter secure mode if needed to delete.

    Technichal information:
    *** STOP: 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)


    In autoplay options of the dirve I selected "no autolaunch of disc/do nothing" but it still crashed like before.
    Last edited by Mantorok; 11-15-2006 at 08:45 AM.

  6. Software & Hardware   -   #6
    lynx's Avatar .
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    There are several possible causes of this fault, usually hardware problems.

    Here's what microsoft have to say:
    http://support.microsoft.com/?kbid=137539&sd=RMVP
    .
    Political correctness is based on the principle that it's possible to pick up a turd by the clean end.

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